Brian is applying for a position with Primeritus Financial Services. He has over 10 years of experience in customer service and management. Brian believes his education and experience qualifies him for this role, where he can utilize his strong interpersonal, leadership, and problem-solving skills. He is accustomed to fast-paced environments and has a proven track record of meeting deadlines. Brian is looking to use his experience in call center metrics, quality improvement, and streamlining operations to benefit the company. He has included his resume for additional details on his background and is available to interview.

1. Brian C. McGrowder
426 Ashton Circle Cont. Home 615-635-4482
Smyrna, Tennessee 37167 Email: bmcgrowder02a@gmail.com
Office of Human Resources
Primeritus Financial Services Inc.
435 Metroplex Drive June 23, 2015
Nashville, TN 37211
Dear:Amanda Higgins,
It is with great interest and enthusiasm that I respond to your most recent employment opportunity. I believe my
education and work experience qualifies me for this position, and I would make a perfect match. As a motivated Customer
Service Professional with strong inter-personal skills, extensive training, and knowledge in the Customer Service industry,
I have a strong desire to move into a business environment where my skills can be fully utilized furthering corporate
objectives.
I am accustomed to working a fast-paced environment where deadlines are a priority and handling multiple jobs
are simultaneously the norm. I enjoy a challenge and work hard to attain my goals. With consistent negotiation and
written correspondence with all levels of management and subordinates, has strengthened my inter-personal skills, which
would match your job requirements.
Of equal important are my supervisory and leadership skills where I have manager multiple crews of up to 30
employees. Being extremely diligent and patient, I have assumed various responsibilities for overseeing various projects,
creating an operating system, providing an efficient flow in shipping and receiving, customer orders and deliveries,
financing applications and approvals, contracts signing and customer deliveries. Thus increasing the company’s
profitability.
I am convinced that my qualifications meet this expectation. My qualifications are as follows.
 Promoting candor, creating open lines of communication, fostering honest open debates to enhance different ideas
and opinions that create effective problem solving.
 Absolute reliability and dedication to efficiency, as a key financial representative, I have work collaboratively
controllers and managers streamlining the approval process,increase sales and creating trust on all levels.
 Hands on experience in the area of call center metrics and floor production; providing consistent coaching and
development.
 Calls monitoring for Quality Improvement, Reviewing Behavioral Trends, and Creating new objectives for
consistent improvement.
 Performing various other administrative duties, supporting the C.E.O/ owner with streamlining the day-to-day
operation, providing key reports and trends in the furniture industries.
I hope I have demonstrated why I have the passion for this position and how I will put my previous experience to work for
you. I am looking for an opportunity to meet and discuss with you my qualifications and what value I can add to your
organization. My resume will provide additional detail regarding my educational background and professional experience,
I would welcome the opportunity to interview for this position to discuss the results you can expect from me as a member
of your team. I can be reach at 615-635-9970 or Email:bmcgrowder02a@gmail.com. Thank you for your time and
consideration.
Sincere regards,
Brian C. McGrowder
B.C.M
Enclosure.