1. Marian C. Vance E AIRsEliteRecruiter@gmail.com
3311 Chadwell Drive P 214-484-8909
Farmers Branch, Texas 75234 C 972-754-9870
www.linkedin.com/in/marianvance/
@mcvancie
SUMMARY
AIRS; CIR, CSSR, ACIR, PCR, ECRE Certified Internet Recruiter with expertise in finding, screening,
interviewing and motivating potential candidates to meet client's business objectives. Specializing in IT
and HR services industries to fill executive/managerial and technical positions. Dynamic, goal oriented
with reputation for identifying "best fit" and "hard to find" candidates.
EXPERIENCE
Employer: The Jacob Group 7/12-Present
Recruiter/Research Consultant
Advanced Boolean logic researcher with a strong background in technical recruiting. Obsessed with
customer service and meeting the needs of my employer. I'm able to multitask, and responsible for
entering and maintaining accurate information into the database (resent conversion from CAPs to PCR).
Sourcing candidates using Boolean Logic, X-Ray, FlipSearch, Mega Search Engines, and Job Boards.
Strong Social Media awareness using: Facebook, Linkedin.com, Twitter, Xing, Google+, to just name a
few.
Employer: Aerotek Scientific 2/12-7/12 (Assignment is ended)
Contract Position - Prior Authorization Specialist
Responsible for the analysis and evaluation of customer prescription claims made by the customer.
Processes, document and finalize all claims. On time, diligent in my due process, while providing
outstanding customer service. Honest, dependable and loyal are the traits that have made me an
excellent agent.
Stay at Home Mom 2/5-2/12
Chief Executive Officer
Responsibilities include but not limited to the following: housekeeper, day-care center teacher, cook,
computer operator, laundry machine operator, janitor, facilities manager, van driver, chief executive
officer and psychologist. I estimated that I put in at least 92 hours per week. I am enthusiastic, detail
oriented, able to multitask, extremely calm under pressure. I to hold myself to a very high standard and
make tough calls with dignity and without hesitation.
Texastechjobs.com 4/00-2/05
Technical Recruiter
Successfully screened and recruited and placed the following types of candidates: PHP DEVELOPERS,
SOFTWARE ENGINEERS - Java, C/C++, Visual Basic, Visual C++, Powerbuilder, Cobol, SAS, FoxPro
etc. ERP DEVELOPERS - Oracle Financials, Peoplesoft HR, SAP etc. DATABASE ADMINISTRATORS -
Oracle, Oracle Financials, SQL Server, Sybase MANAGEMENT - VP of Call Center Operations, CRM
Project Manager (Siebel), Engineering Project Manager, Application Project Manager TELECOM -
Telecom Project Manager, Voice Developer (IVR/VRU, ACD), PBX Technician (Nortel, Lucent G3) HELP
DESK/DESKTOP SUPPORT - Help Desk Manager, PC Technician, Help Desk Analyst, Desktop Support
NETWORKING - NT Administrator, Unix System Administrator, NT Systems Engineer QUALITY
ASSURANCE SALES & MARKETING - Business Development Manager, Web Marketing Support
ADMINISTRATION - Director of Human Resources, Accounting Manager, Office Manager, Executive
Assistant

2. Employer: Warrantech Inc. 9.98-4.00
Director of the Call Center
Responsible for day-to-day operations of a group of 250+. Manage personnel including, career
development, job performance reviews and scheduling. Analyze and responsible for data generated by
the Lucent phone system. Manage acquisition and maintenance of tools necessary to provide support
including systems, hardware, products and the phone system. Determine and schedule new and existing
personnel in a 24X7 environment. Responsible for the budget on a quarterly basis.
Employer: GTE 3.97 to 9.98
Section Manager
· Primary Liaison for GTE’s multi-million dollar outsourcing project.
· Responsible for Service Level - approximately 400 technicians.
· Developed incentive program to attract and retain excellent employees.
· Analyzed and helped reduced the rate of customer churn.
· Recommended new products for support.
Employer: STREAM INTERNATIONAL 9.95 to 3.97
Group Manager (promotion)
Responsible for the daily operations of a team of 300+.
· Managed a multi-million dollar contract during a 400% annual growth rate while increasing the gross
margin by 30%.
· Implemented training course for new recruits – speeding profitability.
· Managed the schedule, hiring, and career development and performance evaluations for the team.
STREAM INTERNATIONAL 8.94 to 9.95
Team Manager (promotion)
Duties included, interviewing and hiring new employees, conduct meetings, annual reviews, act as a
resource for all direct reports.
· Ensure that productivity for the team was met including service level/availability and client satisfaction.
· Responsible for BI-weekly payroll, special projects, develop procedures and standards for the team.
STREAM INTERNATIONAL
Software Support Technician (1993-1994)
Supported the following: DOS, Windows, OS/2, ACT, Dbase, Paradox, Lotus 123, Lotus Notes, cc:mail,
Freelance Graphics, Ami Pro, Microsoft Word and Excel. Developed an award winning Customer Service
Training Seminar for all new hires.
WSF Administrator – Alternative Resources, Dallas TX, (1992-1993)
Owner/Partner – Maid Marian’s Cleaning Service, Boston, MA. (1989-1992)
· Sold the company for a profit in less than 3 years.
Education
1982 – 1985 Salem State College, Salem MA.
Bachelor of Science degree studies 90+ hours completed to date.
REFERENCES FURNISHED UPON REQUEST.