Rui Dourado is a motivated customer service specialist and fluent Portuguese and Spanish speaker with over 1 year of retail experience. He has excellent communication and computer skills. His work history includes being a cashier at a convenience store where he addressed customer inquiries and solved problems, and working as a dishwasher, busser, and in food prep at a restaurant. He is looking for a new opportunity to utilize his strong client relations and problem solving skills.

1. Rui Dourado
1212 April Meadows Loop
Georgetown, TX 78626
Phone: 512-966-7528
E-Mail:RuiDourado21@gmail.com
Professional Summary
 Motivatedcustomerservice specialistwithover1yearretail experience inafast-paced,team-
basedenvironment.
 Excellentcommunicatorwith3years’experience inCustomerService.
 FluentinPortuguese andSpanish.
 Hard workingpersonandquicklearner.
 Computerandtelephoneskills.
Skills
 Trustedkeyholder
 Creative problemsolver
 Exceptional communicationskills
 Quicklearner
 Strongclientrelations
 Cash flowmanagement
 Creditcard processing
 Multi-linephone talent
 Proficientincashmanagement
Work History
January2013 to August2014
Exposconvenience store
NewBedford,MA
Cashier
 Answeredanaverage of 40 callsper day byaddressingcustomerinquiries,solvingproblemsand
providingnewproductinformation.
 Describedproducttocustomersandaccuratelyexplaineddetailsandcare of merchandise.
 Politelyassistedcustomersinpersonandviatelephone.
 Communicatedwithvendorsregardingbackorderavailability,futureinventoryandspecial
orders.

2.  Restockedinventoryevermonthandreviewedcashoperationdatatoverifyproper
replenishment.
May 2014 to July2014
Cotali Mar RestaurantNewBedford,MA
Dishwasher/Busser/Foodprep
 Greetedcustomersenteringthe store toascertainwhateachcustomerwantedor needed.
 Bagged,boxedorgift-wrappedsoldmerchandise percustomer'srequest.
 Maintainedcleanlinessandpresentationof stockroomandproductionfloor.
 Learned,referencedandappliedproductknowledgeinformation.
 Recommendedalternative itemsif productwasoutof stock.
Education
2013 NewBedfordHighSchool NewBedford,MA
HighSchool Diploma