1. Alfred D. Showers
29643 Somerset Drive Southfield, MI 48076
(313) 605-9214
mradshowers@hotmail.com
Objective Summary Highly competent IT operations specialist experienced with hardware and software
analysis, troubleshooting and resolutions. A dedicated self-starter with data and
media recoverability, system backups and database archive operations using remote
and personal support for corporate computer systems. Coordinator of operating
system hardware and software, configuration databases and library of corporate
documentation. Successful abilities with peer and multiple task management within
professional scope.
Professional
Experience
HTC Troy, MI.
2/16 – Present Support Analyst (Saint Luke’s Hospital of Kansas City, AdvantageCare
Physicians New York)
Support costumers and patients with application and hardware matters to provide
improved work experience.
Communicate with upper management in order to properly escalate issue to
appropriate technicians.
Follow direct HIPAA law to better secure operator and patient information.
Improving understanding of EPIC Systems Healthcare Application.
TekSystems Career Resource – Southfield, MI.
2/13-9/15 Vehicle Validation Technician (GM/OnStar)
Support all Test engineers with software/hardware test updates for current and future
OnStar production Market applications.
Gathering any data needed by engineers from SQL database application.
Participate in OnStar Executive level test presentations per engineering request.
Document any IT problem for test application and retain any resolution found for future
reference.
2/12-1/13 Project Manager (Quest Diagnostics)
Gathered undocumented information from multiple medical facilities and added it into
Quest database system. Placed request for hardware upgrades to be sent and installed in
required Quest locations
Stefanini TechTeam IT Solutions Inc. Southfield, MI
08/03-01/12 Senior Resource Technician / Deskside/ Field operations Support (Internship)
 Install, manage and diagnose hardware and software with desktop and laptop
computers, printers and peripheral hardware.
 Gather and allocate all relevant customer info, IT issue and possible resolution for
multiple ticketing systems.
 Upgrade and audit operating systems and software.
 Monitor network for scheduled maintenance, emergency repair and connectivity for
optimum performance.
 Ensure network data and media recoverability.
 Coordinate hardware warranty repair for efficiency and cost effectiveness.
 Create and maintain end user profiles within information system security.
 Perform business and user analysis, process documentation studies for customer
specifications.
 Schedule system backups and database archive operations.
 Assist with supporting the corporate LAN, WAN, Intranet, Internet and E-mail
infrastructure.
 Evaluate system specifications for business requirements.
 Mass Deployment of company OS, user profiles and multiple applications over business
network.

2.  Reformat company HDDs for re-deployment.
 Full documentation of all IT services for future business reference.
Other Experience EDS Inc. Troy, MI
04/03 – 07/03 Technical Business Analyst (Internship).
 Studies focused in application development, IT project management, multimedia design,
technical planning, and business case analyses. Created working prototypes for
numerous web site projects and desktop applications.
Computer Skills
Certifications
Education/Training
Honors/Awards
Adobe Reader, 3270 Mainframe, Ethernet, POTS, GIRS, HEAT, HTML, Java, Linux,
Lotus Notes, MCP-Win 2000, MacAfee Endpoint Encryption, MS Office Suite,
MS-PC DOS, PeopleSoft, TCP/IP, Cisco VPN Client, DSL, EPIC, McKesson, Citrix
CompTIA A+, MCSE WIN-2000, MCSA Windows 7.
Associates Degree, Information Technology
University of Phoenix (2009)
Operations Certification, Information Technology
Schoolcraft College (2006)
Desktop Support Certification, Information Technology
Focus: Hope (2004)
Student mentor – Ford-Tech Team-Focus Hope Education Program (2004 – 2006)
Employee Recognition Award for End User Support During Midwest Blackout (2003)
Employee Bravo Award (2003)
Employee Recognition Award for Outstanding Support Response Time (2003)
Alfred Showers
29643 Somerset Drive
Southfield, MI. 48076
313.605.9214