HEALTHCARE INFORMATION SYSTEM, RIS(PACS ADMINISTRATION),DICOM , HL7 , LIS,WORKFLOW & ADMINISTRATION.

1. K.NATRAJ
#1155 2
nd
main 2
nd
Cross 4
th
stage Near 80 feet Road BEML Layout
RR Nagar Bangalore 560098.
Contact No. +91-9901719000, Email: reachraj9000@gmail.com
Official Email: natraj.raj@globalhospitalsindia.com
Office: 080-26255177/308/104/512
APPLICATION SUPPORT ENGINEER /SYSTEM ADMINISTRATOR
Seeking a challenging career with a dynamic organization, that would help me cultivate & nurture my skills to the
fullest with an opportunity to display my talent and become an asset to the organization.
PROFILE
A qualified and experienced professional with around 7+ years’ experience in IT industry with proven expertise
in the latest trends and techniques of the field in terms of technology and management, with an inborn
quantitative aptitude. Software(ERP) implementation and resolve the errors day to day, provide the training to
accounts team & assist the branches & that how to make the invoices/report generation, ERP management.
Monitoring troubleshooting, Installation , Testing & Analysis (MIS), Product Documentation & Management (ALL
MODULES). Understanding of US HEALTHCARE SYSTEM.
Result-oriented & proactive Engineer with displayed excellence in technical support. Currently associated with
BGS Global Hospitals, Kengeri, Bangalore as APPLICATION SUPPORT ENGINEER /SYSTEM
ADMINISTRATOR
 Managing, configuring, testing & troubleshooting the ERP of the hospital and network while
providing technical support and monitoring the process. Co-ordination with ERP Vendor for
new updation, Implementation.
 Provide the training to staff to ERP that how to operate the ERP and Computers.
 Accountable for the installation, configuration, management, troubleshooting &
administration of ERP,
 Handled the Servers while managing the Application Server, Data Server, Email Server vulnerability
watch, Antivirus.
 Interaction with developers and subject matter experts to establish the technical vision and analyze
clinical concept between usability and performance needs.
 Established Fraud detection support team & Well versed with all updated Medical Terminologies.
 Clear understanding of Medical science with robust clinical domain knowledge.

2.  Strong analytical & logical skills which enables developing clinical data clarifications, analysis &
problem solving expertise
Technical skill
 DOS, Windows' 95/98/XP, Windows XP Professional / Server 2003, Linux
PROFESSIONAL EXPERIENCE:
BGS GLOBAL HOSPITALS, KENGERI, BANGALORE
02/08/2010 to Till Date
APPLICATION SUPPORT ENGINEER
 Clear Understanding of US Healthcare Information System (HIS)
 Strong Clinical Experience with deep understanding of the Medical Science, Treatments and its Associated
Factors.
 Understanding of Electronic Health Record / EMRs.
 Good concept of Hospital Workflow.
 Understanding of HL-7 (Health Level-7), PCAS, DICOM, SNOMED-CT systems.
 Good understanding of Healthcare Information Protection (HIP).
 Knowledge of Medical Coding, ICD-10& CPT Concept.
 Good knowledge & Understanding of Clinical Research / Clinical Data Management domain & Healthcare
Informatics system.
 Providing high-quality technical support for the HIS (Hospital Information System) and other
applications like (Microsoft Office, Open Office and other medical Related Application) used across the Group.
 Taking ownership of technical issues, and working with Application vendors to resolve issues
 Documenting troubleshooting and problem resolution steps
 Participation in providing training to users as required on HIS (Hospital Information System).
 Resolving escalated users complaints without the need for team lead intervention
 Providing training on HIS (Hospital Information System). to all end users.
 Understanding the users requirement and translating to Vendor and ensuring that it is delivered in time
 Implement security and encryption for applications
 Perform daily, weekly, and monthly data maintenance tasks
 Knowledge on jasper reports, Mysql administration & Apache tomcat.
1) Worked on interfacing HIS with Biomedicle Machines.(Medicle LAB) LIS Server .
Radiology HL7 Interfacing in HIS to view the Reports.
2) PINE LAB INTEGRATION with HIS(BILLING MODULE) for both IP & OP.
3) PACS ADMINISTRATION: Managed Radiology Information System and Picture
Archiving and Communication System software daily.

3. Techno Serve, Sahakar Nagar BANGALORE 16/06/08 to
23/05/2009
Technical Support Engineer
 Updating and troubleshooting the Antivirus problems, Solving System related problems. Troubleshooting the
Internet services, Hardware related problems of the Clients. Installing and configuring all types of software, OS,
Device Drivers.
 Responsible for Routine Checkup & Monitoring of Internet usage, Sites visited, Single Point of Contact for Daily &
Weekly backup and restore procedures
 Effectively solving various technical problems of different computer systems
 Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution
 Establishing healthy business relations and develop excellent rapport to retain customers and provide technical
guidance to Colleagues & customers.
 Possessing command over desktops and laptops and efficiently providing Technical Support to the users.
 Knowledge of Firewall (Fortigate 110C). Creating groups & implementing the desired polices for the
particular computer/user. Restricting users not to misuse the internet.
 Provided proper installation, integration, and initial operation of the desktop environment to support the
business units needs
 Effectively solved various technical problems of different computer systems
 Proficient in Configuration, Installation, Troubleshooting of Window based device, Hardware components and
Peripherals
 Responsible to identify basic hardware parts for installation of computer systems
 Accountable for problem cause analysis, resolution of routine customer problems and complexity resolution
 Deftly looked after the Client machine hardware and software problem solving, Client machine software and
regularly updating the antivirus, cleaning and removing virus.
EDUCATIONAL DEVELOPMENT
Bachelors of computer application
Pre-university course in PCMB
Pursuing MBA
Certificate:
 Microsoft Certified System Engineer (MCSE Certified).2009

 Hardware & Networking .
Date of Birth: 10/07/1983
Language Proficiency: English, Hindi, Kannada, Telugu & Tamil
Permanent Address: S/O D.C. Kenchappa
#1155 2
nd
main 2
nd
Cross 4
th
stage Near 80 feet Road BEML Layout
RR Nagar Bangalore 560098.
Marital Status: Married.

4. Natraj.K