1. SHAUN MITCHELL
2300 Cedar key Ct Mobile, AL 36695  Phone: 251-391-3717 peeweestm@yahoo.com
SUPPORT ANALYST
Technology professional with experience managing enterprise implementations of healthcare
information and EMR systems. Expert in gathering, analyzing and defining business and functional
requirements; creating global metrics, trend charts and other decision-making tools; leading data-
modeling and process-mapping initiatives; and designing/re-engineering processes, workflows
and technology solutions for healthcare systems and networks. Proven ability to lead seamless
implementations and deliver next-generation technical solutions improving revenues, margins and
workplace productivity.
Expertise Highlights
 Network & Systems Administration
 Strategic Technology Planning
 Data/Business/Systems Analysis
 Data Flow & Process Mapping
 SQL Queries & Data Modeling
 Database Design & Management
 Major Software/Systems Implementations
 Systems Security & Disaster Recovery Planning
 Testing/Scripting/Documentation
 Technical Writing (Manuals/System Specs)
Professional Experience
Social Media& Email Marketing Specialist
Cherokee Scrubs4All: Mobile, AL March 2010- Present
Experience in customer service, merchandising and stock management. Excellent product
knowledge and strong communication skills generate a first-rate sales experience for the
customer and improved customer loyalty. Accurate processing of payments and record keeping
contributes to efficiency and profitability. Inventory stock and requisition new stock. Ticket,
arrange and display merchandise to promote sales. Recommend, select, and help locate or
obtain merchandise based on customer needs and desires.
• Identify, evaluate and monitor relevant social media channels
• Implement strategies for using social media channels for marketing purposes
• Establish relationships with online communities by identifying key influences
• Manage social media properties such as Facebook, LinkedIn and twitter
• Assist in moderating forums
• Stay up to date on the latest trends of email marketing and best practices, and provide
thought leadership to our contacts
Key Results:
• Excellent knowledge of collaborating with both internal and external sources to
strategize social media content
• highly skilled in overseeing daily management of social media content

2. • Functional knowledge of optimizing social media impact and engagement activities
• Knowledge of working with digital marketing teams to optimize influencer programs
• Excellent understanding of Internet and social media channels
SYSTEMS SUPPORT ANALYST
DATABASE SOLUTIONS INC.– MOBILE, AL
Nov 2009 to Feb 2010
Provided IT leadership for hospital’s technology infrastructure, responsible for maintaining,
modifying, troubleshooting, and creating database queries and reports for new and existing
clients. Core programming skills developed in VBA and Microsoft.Net.
Key Results:
 Analyzed all aspects of Win2003 Pro deployment for 12,500 workstations nationwide to ensure
a smooth migration. Created desktop standardization and dashboards and provided ad-hoc
reports using MS Access and SQL Query Analyzer.

Network Administrator
APPLIED REINBURSEMENT TECHNIQUES – MOBILE, AL
2007 to 2009
Provided object-oriented analysis/design, coding and testing of company’s proprietary hospital
management software applications. Held multifaceted responsibilities to configure install and
administer network infrastructure and supported Allscripts MyWay software to its Urgent Care
clients. MyWay is an integrated software solution covering both Practice Management and EMR.
Fulfilled administrative responsibilities including the addition and changes to user desktop,
email, remote desktop, and Misys Tiger accounts. Actively provided desktop, configuration and
Dell PowerEdge file server support for software and hardware. Successfully engineered virtual
private network (VPN) solutions utilizing windows 2000 server. Planned, coordinated, and
implemented network security measures in order to protect data, software, and hardware.
Conferred with network users about how to solve existing system problems. Diagnosed
hardware and software problems, and replaced defective components. Maintained and
administered computer networks and related computing environments, including computer
hardware, systems software, applications software, and all configurations. Operated master
consoles in order to monitor the performance of computer systems and networks, and to
coordinate computer network access and use. Designed, configured, and tested computer
hardware, networking software and operating system software. Monitored network
performance in order to determine whether adjustments needed to be made, and to determine
where changes will need to be made in the future.
Key Results:
 Led hospital’s new EMR implementation of Centricity/Logician system. Designed and launched
“pre-load” training clinics, optimized training documentation prior to go-live and designed
custom modifications to accommodate customer’s needs.

3.  Championed the implementation of coding reviews that detected programming errors early in
the development process.
 Gathered and assessed needs from internal business units; created custom solutions to
resolve issues (e.g., system slowdowns, log-in issues and process bottlenecks); and developed
functional specifications for IT group.
 Reviewed documentation for validity/completeness, authored IQ/OQ summaries with QA and
assisted in overall project documentation. Documented workflows and executed
comprehensive training plan to medical staff that more than doubled EMR access (from 45%
to 100%) and usage (from 35% to 80%).
Application Support Representative
CPSI– MOBILE, AL
2005 to 2007
Daily Resource and Installation Primary. Function as a preceptor to Support Staff and Trainees.
Successfully plan and direct: In-house Administrative Workshops, On-Site Education Team
Training, Conversion process. Install Add-On’s, POC Follow-ups, and System Wide installations.
Effectively troubleshoots hardware, networking issues and software problems during every phase
of the installation Define problems, collect data establish facts and draw valid conclusions with
a higher degree of independence Recognize and anticipate existing/changing support/project
circumstance and make adjustments necessary for success. Identify areas that need additional
development and independently devise a plan and/or solution to manager. Effectively work as a
team member, pulling own weight and assisting where needed. Act as a catalyst in resolving
team issues or problems. Identify and respond to customer needs. Organize activities to produce
an efficient workflow; able to multi-task. Recommend improvements to systems and simplifies
complex processes.
Key Results:
 Created automated daily stats report that reduced errors and is now used by records
associates organization-wide.
 Transformed processes/toolsets of geographically dispersed medical units into a cohesive,
standardized set of solutions that elevated efficiency and accuracy hospital-wide.
Education
Associates Degree in Applied Science: Computer Information Sciences
Bishop State Community College, Mobile, AL December 2001
Associates Degree in Applied Science: Electronics Technology
Bishop State Community College, Mobile, AL May 2000
School of Computer and Information Sciences- Information Systems

4. University of South Alabama, Mobile, AL May 2003
Technology Summary
Applications: Centricity/Logician EMR, Microsoft SQL Enterprise Manager, Microsoft SQL Query
Analyzer, Novell ZEN works, Microsoft Project, Microsoft Visual FoxPro, Microsoft
Visio, Remedy, Nortel Client, PCAnywhere, Macromedia Dreamweaver, Microsoft
FrontPage, Microsoft Office 2003-2010 Outlook Express, Avaya Site Administration,
Humming Bird, TCP/IP, Database Design, Clientware Citrix Client & Server ,
Windows Terminal Server, Allscripts MyWay, Misys Tiger, Cute FTP
Systems: Windows, NetWare, OS/2,UNIX, Microsoft Windows (Professional, XP, NT,) UNIX,
DOS Wyse, NetWare, IBM Thin Clients, modems,3com,Hubs,Cisco 2600 series
switches and routers, T1, CSU, Fiber Optic
Languages: C, C++, Java, SQL, PL/SQL, BASIC, COBOL, PowerBuilder, HTML, PHP, LAN/WAN,
TCP/IP, WINS, DNS, DHCP, POP3, SMTP, FTP, TELNET, VPN, , VB Script, AcuCobol,
COBOL SQL