1. Elmer C. Santos
Mobile: # (+65) 86471604
Home: # (+65) 66803845
Email: santos_elmer24@yahoo.
Mailing Address: 52 Bukit Batok East Avenue 5 # 03-03
Regent Heights Singapore
Summary
 Over nine years’experience as a Software and Hardware support experience in the service provider,
academe and healthcare.
 Quick learner, eager to further my Technical Support knowledge and skills.
 Able and willing to assist co-workers and clients in a cooperative manner.
 Work well under pressure to meet deadlines.
 Ability to work without supervision and to take initiative.
 Customer service oriented, good communication skills used to support various technical issues.
 Efficient problem solving and multi-tasking abilities.
 Experienced Administrative Assistant in Servers, Systems and Network Administration.
Education
 Bachelor of Science in Information Technology
2001 FEU Diliman (formerly FEU Fern College)
2001
Trainings and Seminars
 Comptia A+
Nexus IT Training Center September 2015
Skills
Operating System Security / Anti – Virus
 Windows Server 2003 / 2008  E Scan
 Windows Desktop XP / Vista / 7 / 8 / 10  Avira
 Linux Fedora / CentOS  Trend Micro
 Firewall
Database  Windows Firewall
 MSSQL 2005 / 2008 / 2012
Application Hardware
 Remote Desktop Protocol  HP Proliant DL360p
 Team Viewer  IBM Systemx3400
 MS Office 2007 / 2010 / 2013  Desktop client
 Cobian Backup
 Ncomputing Vspace
 Thin client
 Printers / Scanner / Fax
 Cobas IT 5000
 Bizbox 7 Clinic System
 Ticketing System
Network Virtualization
 Router / POE / Switch  Hyper V / Virtual Box
 WLAN / VPN / DNS / Gateway / LAN /
WAN / VLAN / Forwarding / Advance
Routing / Bridge / Proxy / IP Phones
 Cabling Straight / Cross / Split

2. Employment History
ICT Specialist New World Diagnostics Inc. Sep. 24, 2012 – Feb. 21, 2016
New World Diagnostics Inc. is one of the most comprehensive diagnostics in the country.
Key Responsibilities
 Perform Troubleshooting and maintenance of the hardware and software.
 Responsible for the installation and maintenance of Windows Servers, including updating ofSecurity Patches,
Anti-virus and fine-tuning of servers.
 Network administration, cabling and installation.
 Provide technical assistance to all departments,branches and affiliates thru phone, email, tickets and site visit.
 Maintain in-house and third party software/applications.
 Provide Damage and Failure Analysis in any hardware or software problems.
 Monitor and maintain all Servers and Network connection including IP Phones.
Projects
 Virtualization Servers
 Customized Reports
 CCTV and IP Phone
 Laboratory Information System (Middleware)
 Integrated Drug Test Operations Management Information System (IDTOMIS)
Technologies
 Operating System Windows Server 2003 / 2008 / Windows XP / Vista / 7 / 8
 Database MSSQL 2005 / 2008 / 2012
 Network Router / POE / Switch / IP Phones / LAN / WAN / TCP IP / IP Phones / VPN
/ Gateway / Advance Routing / FTP / VLAN / WLAN / Forwarding / ISDN /
PROXY
 Virtualization Hyper V / Virtual Box
 Application Clinic System (Bizbox) / Cobian Backup / Cobas IT 5000 / Ncomputing /
Remote Desktop Protocol / Team Viewer / MS Office 2007 / 2010
 Hardware
HP Proliant DL360p / IBM System x3400 / Desktop Client / Thin Client /
Printers / Scanners / Fax / CCTV / Printers / Scanner / Fax
Software Tester (POS) Chase Technologies Corporation Mar. 19, 2012 – Sep. 22, 2012
Chase Technologies Corporation (CTC) is a Pioneer in the local Computer Industry.With over Twenty-Five (25)
years of extensive experience in providing Total Business Solutions to all types of Businesses.
Key Responsibilities
 Responsible for developing test plans and test cases and execution of those plans against client based
consumer security technologies.
 Wrote test cases and test plans for the project
 Executed test cases
 Investigated potential defects and discussed themwith developers
 Logged defects during the test execution phase
 Reported test results to the project manager
 Create the functional decomposition of applications as part of feature testing and develop test coverage
matrices to maximize testing efficiency.
 Isolate root cause of defects and drive the resolution of important defects.
Projects
 Point of Sale System(POS)
Technologies
 Operating System Windows XP / Vista / 7
 Database MSSQL 2005 / 2008
 Network Router / Switch / LAN / TCP IP / Gateway
 Application Point of Sale System / MS Office 2007
 Hardware Client Server / POS / Desktop Client / Thermal & Barcode Printers

3. Cartel Computer Clinic will provide its customers with full access to the Internet and common computer software and
hardware.
Key Responsibilities
 Computer troubleshooting and repair
 Software Installations and configuration
 Network cable fabrications and installation
 Monitor and Maintain Local Area Network, network connectivity and internet browsing
 Monitor the computer units for viruses and spy- wares threats
Reason for Leaving:
I'm looking for a bigger challenge and to grow my career and I couldn't job hunt part time
while working. It didn't seemethical to use my former employer's time
Availability: Immediate
Software Specialist Technological Institute of the
Philippines (T.I.P)
Jan. 17, 2011 – Mar. 17, 2012
Technological Institute of the Philippines (T.I.P) is a private, non-sectarian higher education institution.
Key Responsibilities
 Performs installation, setup,configuration / reconfiguration of computing equipment and accompanying
software and conducts repair and troubleshooting ofcomputing systemupon prior clearance from his
superior.
 Guides and continuously trains all computer technicians to ensure that the skills are up-to-date and relevant.
 Implement good housekeeping procedures including data back-up for all IT installations and perform other
related function that may be assigned by the superior.
 Install, configure, and support the LANs WANs and Internet systems.
 Monitor network to ensure network availability to all systemusers and perform necessary maintenance to
support network availability.
 To supervise other network support technicians and plan, co-ordinate, and implement network security
measures.
 Perform routine backups and archival of files stored on the network to assist with disasterrecovery.
 Support all systemthat the company use specially Grading systemand Enrollment system.
Projects
 Anti-Virus Server
 DHCP Server
 Library Server
Technologies
 Operating System Windows XP / Vista / 7
 Database MySQL / Ms Access 2003 / 2007
 Network Router / Switch / VLAN / LAN / DHCP / Gateway
 Application Atella / Cobian / MS Office 2007
 Hardware IBM Servers / Desktop Client / Printers
Computer Technical Support Cartel Computer Clinic Apr. 3, 2006 – Dec. 29, 2010
Projects
 Computer and Network Setup
Technologies
 Operating System Windows XP / 7
 Network Router / Switch / LAN / Gateway
 Application Games / MS Office 2007
 Hardware Desktop Client / Printers