Scott Speakman is applying for a networking and systems administration position utilizing over 7 years of experience in network/systems problem solving and management. He has a background in IT support, systems engineering, IT management, and installation/decommissioning. He is pursuing a CCNA certification with expected completion in July 2017.

1. Scott Speakman
11148 W 76th Terr #6
Shawnee, KS
(816) 500-2306
scottdspeakman@gmail.com
Summary :
Networking and Systems Administration position, utilizing my 7 years of experience in
both Network/Systems problem solving and management.
Highlights :
Work well in a high pressure environment.
Strong training skills.
Skilled at organizing complex projects, defining project priorities, and delegating tasks.
Self-motivated and assertive.
Quickly learn procedures and methods.
Proven record of working within a budget.
Major strengths in planning, problem solving and communication.
Effective communication skills, both written and verbal.
Demonstrated accuracy, attention to detail and ability to work well in team environment.
Able to work independently.
Experience :
Cerner Corporation Kansas City, KS
System Engineer May 2015 to Present
Modified existing software to correct errors, to adapt it to new hardware and to
upgrade interfaces and improve performance.
Analyzed information to determine, recommend and planned installation of a new
system and modification of an existing system.
Advised customer about, and performed maintenance of software and hardware
systems.
Trained users to use new and modified equipment.
Structured and maintained a medical IT devices and functionality over network into
patient chart.
Consulted with engineering staff to evaluate interface between hardware and software,
developed specifications and performance requirements and resolved customer
problems.
Consulted with customers and other departments on project status, proposals and
technical issues such as software system design and maintenance.
Coordinated installation of software/hardware systems.

2. Scott Speakman Page 2
Monitored functioning of equipment and made necessary modifications to ensure
system operates in conformance with specifications.
Directed technicians, engineering designers and other technical support personnel as
needed.
Tested and verified hardware and support peripherals to ensure that they met
specifications and requirements, analyzing and recording test data.
Conferred with engineering staff and consulted specifications to evaluate interface
between hardware, software, operational and performance requirements of overall
system.
Updated knowledge and skills to keep up with rapid advancements in computer
technology.
Consulted with customers about software system design and maintenance.
Modified existing software to correct errors, allowing it to adapt to new hardware, and
to improve its performance.
Coordinated software system installation and monitored equipment functioning to
ensure specifications are met.
Responsible for resolving network functionality of network devices and data flow for
end users.
Assisted users to diagnose and solve data communication problems.
Adapted and modified existing software to meet specific needs.
Set up user accounts, regulated and monitored file access to ensure confidentiality and
proper use.
Monitored system performance and provided security measures, troubleshooting and
maintenance as needed.
Read technical manuals and brochures to determine which equipment met
establishment requirements.
Trained users in use of equipment and software.
Stayed abreast of advances in technology.
Consulted with users, management, vendors, and technicians to assess computing
needs and system requirements.
Provided staff and users with assistance solving computer related problems, such as
malfunctions and program problems.
Recommended new equipment and software packages.
Analyzed equipment performance records in order to determine the need for repair
and replacement.
Conferred with network users about how to solve existing system problems.
Diagnosed hardware and software problems, and replaced defective components.
Served as client contact for hospitals, including investigating, resolving and training in
proper usage of hardware and software nurses and doctors used daily.
Monitored network performance in order to determine whether adjustments needed to
be made, and to determine where changes will need to be made in the future.
Conferred with data processing and project managers.
Restructured and improved training environments across multiple environments.

3. Scott Speakman Page 3
Analyzed user requirements, procedures and problems in order to improve existing
computer system.
Determined if requested program change was possible within existing system.
Upgraded system and corrected errors to maintain system after implementation.
Resolved questions of program intent, data input, output requirements and inclusion of
internal controls.
Maintained and modified software using computer terminal.
Changed system software so that system performance would meet objectives.
Assisted users having problems with use of system software.
University of Kansas Lawrence, KS
IT Support Technician Sept 2014 to May 2015
Great Wolf Lodge Kansas City, KS
IT Manager Feb 2012 to Aug 2014
Provides technical support, maintenance, and management of the hotel's IT infrastructure
including PCs, servers, printers, networking and telephones
Planned, coordinated, and implemented network security measures in order to protect
data, software, and hardware.
Coordinated with vendors and with company personnel in order to facilitate purchases.
Maintained logs related to network functions, as well as maintenance and repair
records.
Performed data backups and disaster recovery operations.
Maintained and administered computer networks and related computing environments,
including computer hardware, systems software, applications software, and all
configurations.
Operated master consoles in order to monitor the performance of computer systems
and networks, and to coordinate computer network access and use.
Designed, configured, and tested computer hardware, networking software and
operating system software.
Performed routine network startup and shutdown procedures, and maintained control
records.
Recommended changes to improve systems and network configurations, and
determined hardware and software requirements related to such changes.
Monitored network performance in order to determine whether adjustments needed to
be made, and to determine where changes will need to be made in the future.
Maintained needed files by adding and deleting files on the network server and
backing up files to guarantee their safety in the event of problems with the network.
Assisted users to diagnose and solve data communication problems.
Worked with other engineers, systems analysts, programmers, technicians, scientists
and top-level managers in the design, testing and evaluation of systems.
Tested and evaluated hardware and software to determine efficiency, reliability, and
compatibility with existing system, and made purchase recommendations.

4. Scott Speakman Page 4
Set up user accounts, regulated and monitored file access to ensure confidentiality and
proper use.
Monitored system performance and provided security measures, troubleshooting and
maintenance as needed.
Resolved data communications problems.
Instructed user to enter specified commands into computer to resolve problem.
Documented computer security and emergency measures policies, procedures, and
tests.
Monitored current reports of computer viruses to determine when to update virus
protection systems.
Reviewed violations of computer security procedures and discussed procedures with
violators to ensure violations were not repeated.
Did troubleshooting, diagnosed, installed, upgraded, configured, and repaired
computer systems and network system components.
Repaired and upgraded hardware and software for PC systems.
Installed and interfaced computer hardware including multimedia, memory and video
components and systems.
Administered all Desktop related functions including hardware and software set-up and
configuration.
Did troubleshooting on network connectivity, desktop configuration, printers
connectivity, and network access issues regarding permissions.
Added hardware to computer systems such as: hard drives, video cards, sound cards,
SCSI devices, printers and scanners.
Set up network using Ethernet topology, spliced cables, laid cables and installed
computers.
Repaired and upgraded hardware and software for PC systems..
Administered all Desktop related functions including hardware and software set-up and
configuration..
Maintained all CAT-5 and infrared ports around the station using the punch down tool
and other related tools, serviced all quad racks, battery chargers and kept track of
stock items..
Provided technical support to end-users in hardware/software proficiency..
Remote Learner Overland Park, KS
Infrastructure Jan 2011 to March 2011
Met with department heads, managers, supervisors, vendors, and others, to solicit
cooperation and resolve problems.
Consulted with users, management, vendors, and technicians to assess computing
needs and system requirements.
Developed and wrote procedures for installation, use, and troubleshooting of
communications hardware and software.
Adapted and modified existing software to meet specific needs.
Read technical manuals and brochures to determine which equipment met

5. Scott Speakman Page 5
establishment requirements.
Maintained logs related to network functions, as well as maintenance and repair
records.
Monitored data communications network.
Read technical reference manuals for communications hardware and software in order
to learn cause of problem.
Entered operating commands into computer to restart program.
Updated documentation in order to record new equipment installed, new sites and
changes to computer configurations.
Developed and interpreted organizational goals, policies, and procedures.
Handled crisis situations in a calm and capable manner.
Experienced in establishing, leading and working with cross-functional teams and
within a distributed IT environment.
Documented and analyzed studies using various applications.
Compiled and documented various statistical data.
Assisted with planning, implementing and testing systems.
Designed reports and procedures.
Completed testing and installation of new equipment.
Experience with local area networks, document conversion, e-commerce and other
special hardware and software setups.
Troubleshot LAN connectivity problems and hardware issues.
Provided reports on systems development and testing results.
Provided operating system maintenance.
Troubleshot and resolved technology related emergencies.
Reviewed procedures and offered technical solutions to improve productivity.
Netview Charlotte, NC
Installation/Decommission Technician Aug 2010 to Jan 2012
Education :
CCNA
(In-progress, expected completion July 2017)
American Intercontinental University Hoffman Estates, IL
Information Systems 2010
Maintained a 3.55 grade point average.
Graduated Cum Laude.
Earned above average grades while working full-time and participating in campus
activities.
American Intercontinental University Hoffman Estates, IL
Business Administration 2009

6. Scott Speakman Page 6
Skills :
Well-organized and efficient.
Computer/Network Security.
Computer Architecture.
Advanced Networking.
Administrative Reporting.
INTEL servers.
UNIX (Linux, Solaris).
Solutions Development.
System Integration Testing.
Expert Troubleshooting.
Multi-Platform Networks.
Performance Analysis.
DNS.
Affiliations :
IT Professionals, Hoffman Estates, IL