Cindy Ward - Resume

1. CCINDYINDY WWARDARD (B(B I T T N ERI T T N ER ))
Address: 3320 Bluegrass Drive, Plano, Texas 75074 Phone: 317.213.1626 Email: bittnc@gmail.com
PPROJECTROJECT MMANAGERANAGER SSOFTWAREOFTWARE IIMPLEMENTATIONMPLEMENTATION MMANAGERANAGER
Healthcare, Educational, and IT Services
Highly accomplished and results-oriented IT professional with hands-on experience in project management,
workflow analysis, software implementations, hardware configuration and installation, and onsite and virtual
end-user training. Possess superior skills in quality assurance (QA) testing, software updates and software
utilization analysis, along with adeptness in quickly learning new technologies, including software programs such
as NextGen Healthcare’s EPM/EHR software. Demonstrate proven record of accomplishments in managing
multifaceted IT projects, as well as in making software changes and providing QA testing to maintain accurate
function and utilization.
AA R E A SR E A S O FO F EE X P E R T I S EX P E R T I S E
Project Management Application Configuration Onsite User Training
Onsite Workflow Analysis File Maintenance Customer Service
Software Implementation System Security Troubleshooting and Problem Solving
PP R O F E S S I O N A LR O F E S S I O N A L EE X P E R I E N C EX P E R I E N C E
HOMELAND HEALTHCARE, LLC, ALLEN, TX
Information Systems Project Manager 5-2015 to 4-2016
 Spearhead IT projects or IT portions of partnership projects. Work with vendors or implementation team by
heading or participating in the welcome call to identify and introduce project team and
discuss the project implementation process and timing.
 Took charge of updating Smart Sheets to guarantee that milestones were completed on time.
 Handled the assignment of duties and entered due dates in Smart Sheets.
 Established and maintained vendor relationship to fully understand and discuss any gaps in deliverables to
the various department managers.
Key Highlight:
 Led the on-time and on-schedule implementation of our two Call Centers Phone System replacement.
 Led the on-time and on-schedule implementation of our Phone and Data lines from Windstream to
Masergy.
CVS CAREMARK CORPORATION, IRVING, TX
Project Implementation Manager 8-2014 to 1-2015
 Spearheaded the application stage for all new customers by administering a welcome call
explaining the enrollment and training process (conversions and new business)
 Took charge of updating the BPSS and Salesforce to guarantee that all milestones and tasks were addressed
and completed about customer's implementation
 Handled the assignment of highlights and entered due dates in Salesforce
 Established and maintained customer relationship to fully understand and discuss the gaps in service
deliverables to the department manager
Key Highlight:
 Led the on-time and on-schedule implementation of 11 corporate maximum out-of-pocket benefits plan
related to the 2015 requirement to meet the Affordable Care Act
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2. CCINDYINDY WWARDARD (B(B I T T N ERI T T N ER ))
Address: 3320 Bluegrass Drive, Plano, Texas 75074 Phone: 317.213.1626 Email: bittnc@gmail.com
POINTCLICKCARE, REMOTE
Project Manager 9-2013 to 8−2014
 Successively oversaw an average of 40 projects focused on successfully executing long term care software,
pharmacy integration, and multiple vendor interfaces
 Served as the point of contact to client business units during all phases of the project
 Acquired the necessary resources for each appropriate module being applied by conducting project welcome
calls, kick-off meetings, and ongoing status calls with client
 Closely monitored numerous externally facing customer implementations
 Administered project budget, team resources, communications, and project plans
 Capitalized on industry expertise in developing project plans, as well as identifying scope, goals, deliverables,
timelines, and required resources
 Oversaw the daily execution of the entire operational project aspects, encompassing the outline of project
tasks and resource allocation
 Presented recommended solutions based on the reports obtained on project progress and problems
 Forwarded concerns to the Project Team and senior management as necessary to ensure timely resolution on
risks and issues
 Monitored project timelines and deliverables and reported deployments, schedules, budgets, and revenue
 Guided and mentored the Implementation Team in reviewing deliverables as well as in managing issues and
dependencies
Key Highlights:
 Maintained 90% accuracy through precise anticipation of expected revenue on a rolling three-month
basis
 Served as the key person in successfully migrating all scoped solutions, from current to future state with
an effective transition to support upon project close
 Handled the proper prioritization of multiple competing projects to ensure their timely completion
 Enhanced knowledge and experience to nurture continuous growth of the team’s project management
capabilities
MEDNAX, RICHARDSON, TX
QA Support Analyst II 7-2011 to 9−2013
 Performed thorough analysis on multiple intersecting applications
 Assumed full responsibility in organizing, testing, and applying NextGen development projects
 Applied technical skills in supporting NextGen Practice Management Software, including EPM, EHR, ICS, and
Interfaces (Rosetta)
 Conducted comprehensive assessment and testing on new or modified software programming and software
development procedures used to validate compliance of program functions to user requirements and
establishment guidelines
 Assessed NextGen to discover and correct program errors following installation
 Presided over the implementation meetings for development-related go live
 Administered the testing for Prosolv and ViewPoint Interfaces with NextGen EPM and EHR through Rosetta
Key Highlights:
 Prepared and submitted records on all communication before, during, and after go live; along with other
documentation pertaining to proper implementation of tasks and to dos
 Presented web-based overviews of development changes with other QA staff, along with the necessary
post-go live support of EPM, EHR, ICS, and IVR Interface (Televox Interface)
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3. CCINDYINDY WWARDARD (B(B I T T N ERI T T N ER ))
Address: 3320 Bluegrass Drive, Plano, Texas 75074 Phone: 317.213.1626 Email: bittnc@gmail.com
MEDNAX, RICHARDSON, TX
Implementation Specialist / Senior Trainer 4-2008 to 7−2011
 Took charge of the implementation, training and support of NextGen Practice Management Software, which
included:
− Comprehensive onsite site assessment of workflow
− Presentation of alternatives based on system functionality, Sarbanes-Oxley (SOX), and HIPAA compliance.
− 90-day pre-implementation “workflow discovery” documentation
− Weekly meetings with practice, such as managers and end users
 Organized and completed software configuration, encompassing file maintenance, system security, forms, and
documents
 Produced the implementation schedules for go live and training
 Monitored the configuration process to provide accurate web-based overview of the application
 Facilitated web-based and onsite training sessions, including one-on-one, group, and classroom
 Documented all communication before, during, and after go live and ensured provision of post-go live support
and training evaluations as well as re-training if needed
 Imparted knowledge to new hires within the Training Team
 Created and maintained software users manuals, presentations, and quick reference guides
Key Highlight:
 Played a lead role in implementing 42 MFM and Pediatric Cardiology Practices in 2.5 years with an
average of 5 providers and 16 users ranging from a single location up to seven locations.
CENTRAL INDIANA CANCER CENTERS, INDIANAPOLIS, IN
IT Coordinator 10-2000 to 4-2008
 Played a key role in providing information technology needs for the practice, encompassing four integrated
Cancer Care Centers, one business office, and two remote sites
 Rendered expert leadership and guidance to more than 200 employees, 15 physicians, and 2 nurse
practitioners
 Provided exemplary support for 7 locations, 200 PCs, and 6 servers, along with 2 networks and various
radiation equipment
 Handled the replacement of computer components, including their updates, re-imaging, and troubleshooting
 Served as a key person in successfully negotiating vendor contracts
 Managed cell phones, pagers, copiers, faxes, printers, and phone systems
 Designed and developed numerous practice brochures, PowerPoint presentations, and various forms
 Took an active role as part of the Marketing, Front Office, and Radiation Oncology committees, as well as with
the Website Sub-Committee
 Supported the implementation and training of various applications, such as Citrix; Windows 95, 98, 2000, and
XP Active Directory Server; Nortel Phone Systems; Cisco Phone Systems; Win2003 servers; Microsoft Suite;
Misys Tiger PMS system; HEAT call tracking system; Lab Interface with Orchard LIS; and IMPAC Radiation;
along with treatment system and iKnowMed EMR
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4. CCINDYINDY WWARDARD (B(B I T T N ERI T T N ER ))
Address: 3320 Bluegrass Drive, Plano, Texas 75074 Phone: 317.213.1626 Email: bittnc@gmail.com
EE A R L I E RA R L I E R EE X P E R I E N C EX P E R I E N C E
Software Support Specialist, CARE COMPUTER SYSTEM, INDIANAPOLIS, IN
Life Insurance Underwriter, EXECUTIVE BENEFIT PROGRAM, DIAMOND BAR, CA
EE D U C A T I O ND U C A T I O N
Massage Therapist
CALIFORNIA COLLEGE OF PHYSICAL ARTS, Huntington Beach, CA
CC E R T I F I C A T I O N SE R T I F I C A T I O N S
NextGen Certified Professional, EAS, EPM: 2010
Macromedia Dreamweaver Certification: 2006
Macromedia Captivate Certification: 2005
Novell Systems Supervisor Certification
Health Insurance Portability and Accountability Act (HIPAA) Security Official
PP R O F E S S I O N A LR O F E S S I O N A L DD E V E L O P M E N TE V E L O P M E N T
Citrix Support for End Users: 2003
HEAT Incident Call Tracking System, including Alert Monitor: 2002
PC Maintenance and Troubleshooting: 2001
AA C T I V I T I E SC T I V I T I E S
HRC, Various Events
Mini Marathon, Water Stations
Celebration of Hope Dinner and Silent Auction Fundraiser
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