1. HC 33 Box 7A
Compton, AR. 72624 870-420-3812
Dougherty s@gmail.com
MandyD.Dougherty
Objective: To obtain a position in the field of Information Systems that would allow me to contribute to the
success of the business and to grow in the field of IT.
Experience
2011 – present FedEx Freight Harrison, AR
Project Manager – Present
 Provide Project Manager Support for various projects in company both IT and Business.
 Prepare reports and provide weekly status.
 Assists with collection of information used to develop project scope, schedule and budget
 Attend meetings in support of projects at various FedEx locations and work with various teams.
 Attend education to continue to grow in the PM role.
 Provide Infrastructure information and work within IT to bring projects to a successful closure.
 Use of various methodologies (waterfall, Agile etc) to ensure proper documentation and project
success.
2006 – 11/01/2007 FedEx Freight Harrison, AR
Operations Analyst
 Assist Development with Change Management, approving, and guiding developers
 Prepare Change management reports using Crystal Reports
 Ensure compliance of SOX control points and monitor changes regularly.
 Assist Computer Operations in answering questions and implementing changes
 Provide Peregrine education to IT groups including development when needed.
 Assist with various IT related special projects.
 Provide rotating on-call support and participation during Crisis Calls
 Active member of QAT team as implementation team for ISPW
04/01/06 – 11/01/07 FedEx Freight Harrison, AR
Data Center - Computer Operations Supervisor
 Responsible for daily operation of the Data Center Operations
 Ensure appropriate staffing and education for Computer Operations staff
 Provide technical assistance/education to staff when appropriate
 Escalation of issues to management
 Ensure data center documentation is appropriate and accurate
 Maintain high availability of production applications & systems
 Disaster Recovery preparations & documentation
 Ensure Data Center Facilities are maintained for high availability
1998-2006 - Anheuser-Busch Companies St. Louis, MO
Systems Programmer , MIS Specialist
Sr. MIS Technical Analyst
 Responsible for the implementation, configuration, administration and technical support for IBM WebSphere
on Z Series platform.
 Provide assistance with deployment of applications to WebSphere using IBM WebSphere tools and
products such as WebSphere Studio Enterprise Developer & WebSphere StudioApplication Developer
based on Eclipse Technology.
 Provide technical support for TCP/IP and SNA Communications along with VPS.
 Provide z/OS technical support to customers and work with various teams on projects.
 Use SMPE to install various z/OS productions on the mainframe system and provide 24 hour support.

2. 1996-1998 - Envision Consulting St. Louis, MO
Sr. MIS Technical Analyst – Consulting atAnheuser-Busch Companies
 Provided daily z/OS technical support to various groups within company.
 Coordinate and implement configuration and support of mainframe printers using TCP/IP and VPS.
 Responsible for implementation, configuration and support of several Microsoft SNA Servers providing
communications to Z Series mainframe platform.
1987-1996 - MasterCard International St. Louis, MO
MasterCom System Analyst
Lead Operator – Computer Operations
Senior Computer Operator
Computer Operator
 Provided 24 hour technical support of MasterCom PC system software/hardware both internally and at
various bank locations.
 Provided disaster recovery support of Operations at backup Data Center location.
 Trained data center staff on various responsibilities and provided daily technical support of mainframe
systems.
1985-1987 - Monsanto Chemical Company St. Louis, MO
Computer Operator – Co-op Student
 Provided support of mainframe tape library and technical assistance.
 Provided distribution of mainframe reports.
 Operated large laser printers, bursters, decollators and tape drives.
Education
1998-2002 Maryville University St. Louis, MO
 Bachelors in Information Systems
1984-1986 St. Louis Community College St. Louis, MO
 Associates Data Processing Operations
Training
 ITIL Certification Education (HP – Memphis)
 LDRPS Basic & Administration Training (Strohl Systems – PA)
 Dale Carnegie (FedEx Freight) – Completed 2007
 IBM WebSphere Application Server for z/OS Version 5.0 Installation &
Configuration (IBM-Atlanta)
 IBM WebSphere Studio Enterprise Developer (IBM-St. Louis)
 IBM WebSphere Studio Application Developer (IBM-St. Louis)
 IBM WebSphere Application Server for z/OS Version 4.0 Installation & Configuration (IBM -Atlanta)
 IBM WebSphere Application Server for z/OS Security (IBM-St. Louis)
 WebSphere Technical Conference 2004 (San Francisco)
 TCP/IP Architecture for z/OS (IBM - Atlanta)
 TCP/IP for z/OS Installation & Configuration (IBM-Atlanta)
 SHARE Conference 2000 & 2005 (Anaheim & Boston)
 VPS Administration – Levi Ray & Schoup
 Java Programming & J2EE – Washington University CAIT
 Peregrine Change Manager & Endevor
Awards
 Dale Carnegie Graduate 2007
 Extra Mile Award 2006 – Data Center Power Upgrade
Certification
 Certified ITIL V3 Foundation Certified by HP June 2008.
 ScrumMaster certification 2014.