1. Vernon A.Fawcett
710 Charter Place ∙ Charlotte, North Carolina 28211 ∙ (980) 309 3421 ∙ vfawcett@carolina.rr.com
Professional Summary
Highly dedicated, broadly experienced, systems support analyst seeking to either restart my IT career
or begin a new career path utilizing skills acquired during my lifetime.
I possess demonstrated expertise on
□ Windows Servers
□ Remote Desk Top, IIS, and FTP
Direct responsibility for
□ Data Center Maintenance
□ infra-structure support.
□ Third Level Support
Able to transition between applications administrator and systems analyst role with ease.
Well versed in:
□ Desktop Support
□ Hardware Installation, Maintenance and Repair.
Acquired skills include
□ Advanced Photography, Computer generated Art
□ Programming in VB .NET, Batch Utilities, Basic, Assembly and Micro Code
□ Unique Inventions
□ Creative Writing
□ Genealogy Research
□ Small Engine Repair and more.
Work History
Self Employed 2013 to Present
General Handy-Man, Lawn and Garden
Performing deep cleaning raking, downed tree removal, tree removal for trees up to 30 feet tall, normal
mow, trim and blow on 4 lawns regularly. Special projects: New Lawn start, Vine removal, Old building
demolition and removal, Wood lot cleanup, and utility/handicap ramp builds.
Kings Gardens Landscaping 4-8-2016 to Present
Part Time position: Grounds Keeper Assistant to Head Grounds Keeper. I provide valuable detail work
and perform small support roles such as bagging to enable a superior finish to each property. Typically
seven to ten hours a day twice a week.
Randstad Technologies 12-18-2015 to 01-22-2015
Technical Help Desk - State Farm - Rock Hill
Direct first level phone center support of two client projects. Used a complete suite of supporting tools that
included numerous data bases, remote desktop, and help desk ticketing systems were used to resolve
as many issues as possible, with escalation to one of several second level groups performed as
required.
Wells Fargo, CIC work center, Charlotte, NC 4-14-2014 to 5-14-2014
Application Systems Engineer (contracted via Collabera, with 30 trial period)
Performed research and conducted meetings to gather information required to bring new or "found"
applications into company standards for continued application support.

2. Environment was extremely virtual with IM and telephone bridge being the norm for all meetings
and communications. Applications were 90% Web based on various server OS's and web server
applications.
Family Dollar Stores, Matthews, NC 1997-2013
Network Analyst
□ Provided level 2 and 3 support for Corporate network and 7000 stores on company WAN.
□ Configured ports for Cisco 6509 core switches and smaller Cisco switches at Corporate
headquarters.
□ Added and removed cable drops to support data center growth and changes, ensuring cables were
labeled and matched documentation.
□ Maintained corporate phone system,
□ Cleanliness and inventory of all wire closets at Corporate headquarters
Information TechnologySystems Engineer
□ Performed continuous monitoring of all Windows servers, network connectivity and user desktop
experience.
□ Planned and assisted implementation of Windows applications, attended project meetings, provided
progress reports and reported critical path obstacles.
□ Supported batch and operations processes using FTP, Infomatica, Zeke, and AppWorx.
□ Troubleshot failed server equipment and proactively replaced failing hardware.
□ Maintained data center documentation for servers, locations, applications hosts, power and cooling
consumption for planned, current and retired systems and equipment.
□ Provided data and analysis for root cause analysis teams.
□ Generated or assisted in generating detailed documentation for servers and applications in
conjunction with the applications team, network team, and storage teams.
□ Provided detailed documentation to desktop support and help desk as required.
□ Updated Change Control system to reflect changes.
□ Provided 3rd tier support for all in house systems and provided 2nd and 1st tier support as needed.
□ Performed system backups using HP's Data Protector on HPUX UNIX.
□ Backup LINIX support engineer, building out and maintaining occasional Red Hat servers when
required.
Information TechnologyApplications Administrator
□ Performed continuous 2nd and 3rd tier support for assigned applications.
□ Monitored and resolved applicable trouble tickets.
□ Coordinated with vendors for escalated trouble calls.
□ Created application documentation including SOP's, DR recovery, backups, system configuration,
user guide supplements and help desk/ desktop support documentation.
□ Planned and performed application and system hardware upgrades.
□ Acted as Project Lead for any major change in assigned applications.
□ Functioned as interface between company business users, managers and upper management.
□ Consulted and coordinated with other IT teams to maintain optimum application performance.
□ Generated change control requests for any significant change.
.Special Achievements
□ Re-organized inactive network equipment storage and scrapped over $750,000 of outdated and
depreciated equipment saving space and unnecessary tax payments on useless inventory.
□ Managed numerous small-scale, unofficial projects on short notice to get stalled or emergency fixes
rolled out.
□ Performed year 2000 upgrades to all servers flawlessly. Singlehandedly performed the transition
from Novell 3.12 to MicroSoft NT 4.0 for the Corporate core file server.
□ Wrote several Visual Basic..net dashboard applications to automate manual tasks.
□ Modified Microsoft provided code to analyze MS Access files.

3. □ Wrote file size and type reporting tool for main file server with over 10 million files.
□ Wrote file and folder permissions tool for management, audits, and migrations.
U.S. Navy 1977-1997
Final Rank – Electronics Technician Chief PettyOfficer Surface Warfare (E-7)
□ Administered, maintained/repaired SNAPII supply system, using modified HPUX UNIX OS running
on a K class HP Server for 4 Years.
□ Awarded Three Navy Achievement Medals, Five Good Conduct Medals, Over Seas Duty
Ribbon, Expert Rifle and Pistol Medals.
□ Stationed at over 10 different units during 20 year career.
□ On Pre-Commissioning crew for USS Thomas S. Gates CG-51 and USS Mitscher DDG-57.
Casper Star Tribune
Apprentice Offset Press Operator 1977-1978
□ Responsible for lining up newsprint rolls for the days run,
□ Operating fork lift to move paper
□ Monitoring quality of print for smudging, alignment, and empty ink trays
□ Performing corrective actions for any printing press operations.
□ Changing paper rolls during each day's run.
Education
Casper Community College, Casper, Wyoming 1976-1977
Mechanical Engineering courses
Skill Sets – Software
UNIX/Linux
 HPUX UNIX Administrator, attended HP UNIX System Administrator course in
Alfareta, Georgia (Atlanta).
MicroSoft
 Win3.11/95/98/XP/2000/Vista/Win7 desktop OS's
 WinNT4.0/WinSRV2000/WinSrv2003/ WinSrv2007/WinSrv2008 server OS's
 SQL 6.5/2000/7.0 Installation and basic administration, some scripting
 Office 95/98/2000/2003/2007 Professional suites advanced user
 MS Batch Files
 VB Script version 5.6 Advanced scripting.
 .NET Intermediate user.
 Visio basic user
 Project basic user
 Various utilities such as Perfmon, ProcMon, Shadow copy, Robocopy, MS Query
 Systems Operation Center basic user
 HyperV Manager intermediate user
Adobe
 PhotoShop advanced user
 InDesign basic user
 Acrobat Reader
 Flash Player, Shock Wave.
Quest
 Quest for Windows
 Quest for SQL
Other
Backup Exec. HP OmniBack/Data Protecter, Net Backup, Kronos TimeKeeper and GateKeeper
Identipass, SyBase Remoteware 4.1/2, Support Magic Trouble ticketing user, Jira user, MS
SharePoint advanced beginner, RoadNet routing, RIA Fast Tax sales tax app, Sterling Commerce EDI
app, setup and monitoring. SAP utility Electronic Journal Viewer, Cisco IOS, Sound Forge, Audacity,
Ulead Studio, Sony Vegas Home Studio and DVD Maker, Arcsoft Panorama Maker.