1. Chris N. Schetzle
13325 85th
Ave NE, Kirkland, WA 98034
(425) 922-2056 – chris.schetzle@live.com
Systems Administration, Systems Engineering,
Infrastructure Management, Release Management
Cross-culturally acclaimed and accomplished IT professional with 16+ years of IT know-how, advanced experience in Linux Apache,
mySQL and Microsoft web infrastructure, strong scripting skills and progressive experience supporting world-class web and SQL
infrastructure solutions for global industry leaders. Authored and edited numerous complex technical guides and internally published
documents related to the field. Shows expertise in cross-cultural team coordination to India and US-based engineers and supports
effective solutions that drive company growth, early adoption of new technologies and process innovation. Skills include Amazon Web
Services (AWS) support and maintenance of a cloud-hosted Continuous Delivery/Continuous Integration environment.
Areas of Expertise:
● Web Infrastructure Life Cycle: From Build to Decommission
● Multi-platform support Windows/SQL & Linux/Apache/MySQL, AWS Cloud
● Release Management with Continuous Delivery, Continuous Integration (CD/CI) experience
● Project/Team Management
Summary of Qualifications:
● IT Professional with 16+ years’ experience in Systems Administration with equal focus on MS Windows Server 2003/2008
Standard/Enterprise operating systems for web and SQL infrastructure and Apache/MySQL on Linux over AWS.
● Good communications and team management skills
● Extensive experience developing procedures, policies, technical manuals, software guides and instructions.
● Outstanding written and verbal communication skills.
● Excellent time management skills.
● Strong work ethic used to the demands of high value infrastructure needs.
Professional Experience:
Expedia Inc. Bellevue, WA
Systems Administrator - (SysAdmin, DevOps / SysAdmin, TechOps) – Assisted in-house developers with regularly
scheduled product builds, deployments, support tickets and hot fixes as needed. Developed best practices, operational
procedures and design documentation. Worked closely with 24 x 7 x 365 NOC in support of Incident Management to
minimize the impact of outages. Authored technical documentation and training material. Trained new and existing
employees. Performed release management for Expedia Enterprise Data Transfer (EDX) pre-production, performance and
production web servers on Linux with Apache Tomcat. Performed CD/CI build pipeline management, administration, &
troubleshooting, via Chef/Jenkins over AWS cloud infrastructure on Linux with Apache Tomcat and MySQL.
Microsoft Corp via HCL Inc. Redmond, WA via Sunnyvale, CA
Systems Build Engineer - (Senior Specialist/Release Manger) – Release manager for FIT Microsoft Finance IT – Shared
team lead responsibilities. IIS 6 & 7 web and SQL build deployment for internal Microsoft Finance infrastructure focusing on
Microsoft's vast corporate tax and human resources applications and sites, managing quarterly releases to business-critical
systems and big data content.
Microsoft Corp via HCL Inc. Redmond, WA via Sunnyvale, CA
Operations Build Engineer - MSIT Microsoft.com Operations –Team Lead, Senior Specialist, Systems Admin
Provided best in class support for Microsoft.com infrastructure line 2 Engineering with a focus on live, high-volume traffic
infrastructure management and sustainment. Engineer responsible for infrastructure management and sustainment of global
Microsoft.com properties, infrastructure and management and sustainment for Windows/IIS platforms with WLBS and
Netscalar load balancing.
Demand Media Corp. Redmond, WA
Network Operations Analyst – Demand Media Network Operations Center
Provided best in class support for Demand Media and related properties infrastructure monitoring at NOC. Worked with
Systems and Network engineering groups for Media, Services, Domain parking and Corp IT triage.
Analyst responsible for real-time mission critical monitoring of global DemandMedia.com properties, infrastructure and

2. network-related incident management, triage and escalations for Windows/IIS and Linux/Apache platforms with F5 load
balancing. Demand Media hosts sites such as: ehow.com, cracked.com, livestrong.com and thousands of others.
Microsoft Corp via Synova Inc. Redmond, WA via Southfield, MI
Microsoft Corp via HCL Inc. Redmond, WA via Sunnyvale, CA
Network Operations Center Engineer - MXPS Microsoft.com Network Operations Center
Provided best in class support for Microsoft.com infrastructure monitoring at Microsoft.com NOC. Provided cross-training to
application-side employees for Infrastructure and Application Support. Analyst responsible for real-time mission critical
monitoring of global Microsoft.com properties, infrastructure and network-related triage and escalations for Windows/IIS
platforms with WLBS and Netscalar load balancing.
AT&T Mobility LLC. Bothell, WA
Business CS Specialist II - Enterprise Technical Support (ETS) - Mission Critical Ticket Resolution Coordinator (TRC) for
Public Safety, US Senate, House of Rep. Participated in 24x7 on-call support. Mentored and coached representatives. SMPP,
iNet, CSD, UMTS and GPRS-EDGE VOIP infrastructure SME. Analyst responsible for maintaining Enterprise support
relationships between ATT Mobility and ATT/Bellsouth, critical Public Safety clients (Police, Fire, Rescue) assuring technical
concerns are handled promptly by driving incidents to resolution with all infrastructure groups and management.
Technical Skills and Expertise:
● Experienced with Linux, Apache, MySQL stack – builds, maintenance, migrations, releases
● Experienced with Windows Server, IIS, SharePoint, SQL Server – builds, maintenance, migrations, releases.
● Talented release manager for world-class business-critical systems and infrastructure
● Familiar with AWS Cloud infrastructure tools, EC2, S3, Auto-scaling, ELB, Amazon VPC, Route 53, IAM
● Consistently manages technical services of Windows network infrastructure, including Active Directory
● Studiously maintains virtualized and physical server infrastructures.
● Platform knowledgeable: Windows Server 2000, 2003 and 2008 – as well as having Azure Cloud services experience.
● Virtualization experience: VMware, VMware Server, Virtual Center, MS Virtual Server 2005, MS Terminal Server
● SQL Server, Exchange Server proficient, managing builds and migrations as well as releases.
● Ease of use qualified within MS products from Windows 3.1 to Windows 8, including Cloud service offerings such as
Windows Live Spaces, OneDrive, Google Drive, SharePoint.
● Network troubleshooting experience, TC/IP configuration LAN and WAN Networking. Install, configure, administer, and
troubleshoot Dlink devices, including broadband/wireless (802.11 a/b/n+) routers, access points, wireless network cards,
Ethernet cards, and multimedia devices.
Education:
● 16+ Years of IT industry training – 1997 to Present: Practical Network Infrastructure Engineering training by world-leaders
in Web and IP Infrastructure. Knowledgeable in general network, TCP/IP, VPN, SMTP, routers and router configuration and
ports, OSI model troubleshooting, IIS and Apache web environments, etc. Proficient in Windows and Linux and Macintosh
OS and Web environments, applications, networking functionality, SQL and MySQL connectivity troubleshooting, triage
and peripherals. Familiar with all common hardware used in web and SQL infrastructure.
● Trained Technical documentation writing/editing. Trained with Microsoft Office applications and other common business
applications such as Adobe, IE, etc. as well as Mac counterparts. Trained HTML proficient. SharePoint & Jira/Atlassian
proficient. Maintain many ticketing systems, boards, wikis.
● UMTS, HSDPA, GPRS/EDGE infrastructure, handsets, phones, and modems.• Familiarity with PCB (Printed Circuit Board)
Manufacturing and sales.
● Bellevue College – 2005
● Juanita HS – 1995
Other Interests:
● Director of Technology and Web Development for NOTR nonprofit organization (4yrs)
● Published author: Mystic East ISBN-10: 1478315946 & ISBN-13: 978-1478315940 (not related to IT)
Industry Specific References:
Available Upon Request from multiple corporations and professional contacts.