1. JOSEPH L. LYNN
615 Thorne Street
North Babylon, New York 11703
(631) 661-7246
Babylon216@hotmail.com
www.linkedin.com/in/babylon216
GLOBAL NETWORK OPERATIONS SUPPORT SPECIALIST
SUMMARY
An accomplished and highly skilled Global Network Operations Support professional with
extensive experience. Demonstrated capabilities include proficiency with iSeries AS400 Technologies,
advanced troubleshooting techniques employed across muti-platform worldwide networks, a wide-
ranging procedural documentation skill set. Entirely comfortable in highly complex mission critical
operation center with multiple high priority issues being addressed simultaneously. A resourceful,
responsible and adaptable self-starter with excellent communication abilities with diverse populations.
Core Competencies:
 BRMS (backup recovery media services)  IBM 3584 Robot (tape library)
 MIMIX (data replication software)  DS8000 (storage area network)
 iSeries AS/400 Power 795 7.1  AS/400 (iSeries certification)
 VMware 8 Certification  Worldwide(multi platform environment)
 HMC (hardware management console)  IBM RS60000 (AIX-UNIX)
PROFESSIONAL EXPERIENCE
Henry Schein Inc. Melville, N.Y. 10/06-09/15
Senior iSeries AS/400 Operator
Extremely experienced in day-to-day Global Network Operations (12) iSeries AS/400’s positioned in
multiple sites. (4) IBM RS6000 (AIX-UNIX), (1500) Cisco/Solaris Servers. Servicing clients, taking
action to mitigate all issues impacting core business continuity, or system integrity on a worldwide
network.
 Demonstrated repeatedly effective crisis management techniques by assembling and managing
appropriate recovery teams during catastrophic system failures, notifying and updating
management in a timely manner until critical situations were fully resolved.
 Maintained co-location recovery site resolved any issues and managed any hardware failures.
 Participated frequently as part of a team in full AS/400 primary disaster recovery scenarios.
 Served primary helpdesk support for any business issue worldwide off hours and weekends.
 Utilized monitoring software, Service Now (ticketing), Tango (AS400) and SafeNet (VPN).
 Worked with HMC for starting up LPARS (logical partitions) after IBM maintenance.
 Monitored and corrected any MIMIX (HA data replication) issues on an ongoing basis.
 Managed weekend installs of equipment/disk drive replacement/software implementations.
 Identified and corrected (3584) tape robot operational issues on an ongoing basis.
 Used client Access for PC communications to (12) AS/400’s (7) local (5) remote. Adept at triaging
infrastructure issues, root cause analysis, reporting detailed findings to support personnel.
 Exclusively used BRMS for all data center save/restore operational needs.

2. PROFESSIONAL EXPERIENCE (continued)
Merrill Lynch New York, N.Y. 08/94-11/05
Senior iSeries AS/400 System Specialist
Responsible for daily operations, troubleshooting any issues arising from (10) iSeries AS/400 systems,
strategically placed across 4 site locations in tri state area. Maintaining the key processing network for
a worldwide financial options trading environment. Serviced (4000) Server based clients using state of
the art monitoring tools, supporting mission critical communication and infrastructure across a global
platform.
 Recruited for the initial implementation team involved with beta testing and parallel runs until all
parties involved agreed to the deployment of the AS/400 as a fully operational Production system.
Project was completed within projected time frame and below budget.
 After successfully completing implementation, took on the role of system operation specialist
primarily involved in daily operations and resolution of hardware, software and communication
issues. Ensuring that these problems were resolved in a timely and efficient manner, keeping in
constant contact with support personnel for quick resolution and minimal business impact.
 As the primary iSeries specialist I regularly conferred with the AVP of Operations on crisis
management strategies, regarding unexpected system malfunctions, and best practices for
operational issues. Suggested automation techniques to streamline operations, utilizing job
scheduler and custom scripts as well as a menu driven approach for repetitive daily tasks. Saving
time money and mitigating operational risks.
 Frequently traveled to multiple sites in Tri-State Area Jersey City, West Street Facility, World
Trade Center Complex and Teleport, Staten Island. Regularly met with colleagues or vendors to
discuss complex ongoing issues, install system updates or to conduct special training in new
operational procedures.
 Acted as information liaison for New York and European business groups for any operational
issues that would cause a negative business impact. Often conferred with New York stock
exchange technology group regarding any anticipated delays in critical daily financial
transmissions.
 Synchronized MIMIX ( HA data replication) daily operations to co-location startups, shutdowns
triage issues, conduct root cause analysis, make corrections as needed.
EDUCATION:
Farmingdale State University, Farmingdale, N.Y.
(iSeries AS/400 Computer Operations Certificate Program)
Intro to UNIX (Certificate)
Network + (Certificate