Resume

1. Debra Fineberg
2114 Aqueduct Lane, Cherry Hill, NJ 08002, Home 856-779-7481, Cell 609-876-7943
dfineberg2@gmail.com
www.linkedin.com/in/DebraFineberg
Profile
I am a highly driven technical professional who is detail oriented and organized. I am self-motivated and
disciplined to work independently, and I enjoy participating in and contributing to group projects. I have
extensive experience in IT Infrastructure Library management; inventory reporting, database
management, Help Desk support, and software maintenance and modifications including repairing
personal computer equipment.
My work history includes using Service Desk Manager software, Microsoft Office, Project Life Cycle, SAP
Business Objects: Crystal Reports, and SQL.
I have worked on mainframe computers to design, code, and implement program solutions to meet
complex business needs involving data from various sources to synthesize and derive analytical reports,
data trend analyses, and regulatory reports.
Roles and Responsibilities
Configuration and IT Asset Management – worked with ITIL system to maintain accurate data, ensure
approved processes and quality assurance procedures were incorporated and all data relationships were
properly documented. Managed and cataloged on-site inventory of computer equipment and kept
detailed lists of supplies from delivery to deployment, assignment, end-of-life, return of overstocks and
proper disposal of excessed items. Filed all necessary forms for accountability and asset management.
Deskside Support – worked assignments from Service Desk Management system: troubleshooting
personal computing equipment problems involving desktops, laptops, printers and scanners; and helped
end-users with system setup. Worked on projects to refresh, image, and deploy new equipment; and
department moves involving equipment relocation. Updated SDM tickets with status information and
communicated with end-users to verify work was satisfactorily completed.
Project Lead - managed projects through all phases of the Project Development Life Cycle while meeting
deadlines, providing leadership and guidance to coworkers and outside vendors on system maintenance
and project improvements; performed code reviews, system testing, and business demonstrations.
Client Support and Training – provided training and help-desk support to in-house users and external
clients; partnered with clients and management to identify and resolve issues and validate requirements;
maintained positive and supportive relationships through excellent verbal and written communication.
Accomplishments
Asset Management Using multiple computer inventory systems and intranet search methods identified
and located all missing computers and printers for annual asset review.
Maintained Compliance Documentation and Project Development Life Cycle – filed all necessary
documents to satisfy all auditors and regulatory requirements necessary for compliance certification.
Improved data accuracy – Designed, coded and tested system enhancements. Verified that all data
elements were correct; ran daily test cycles, handled extensive coding modifications, checked accuracy of
data, and created programs to automate data verification and auditing.
Completed system conversion – organized, designed and coded complete database system
modification from Datacom to DB2 and Year2000 system upgrades.

2. Debra Fineberg * 609-876-7943 * dfineberg2@gmail.com *www.linkedin.com/in/DebraFineberg
Work Experience
2016 – Current The Go2IT Group @ TD Bank Mount Laurel, NJ
Deskside Support Contract position working at TD Bank headquarters in the US.
2013 – 2016 Intratek Computer, Inc. @ Veterans Administration National Service Desk
Configuration and IT Asset Management Specialist Contract position working for the VA NSD office
in Austin, TX.
2011 – 2013 Abbtech Professional Resources, Inc. @ IRS Philadelphia Campus
Deskside Support & Inventory Manager Contract position working at the IRS Philadelphia Campus.
2010 – 2011 Walgreen's Corporation, Cherry Hill, NJ retail store
Service Clerk Interacting and assisting customers while maintaining a clean and organized retail area.
Keeping track of merchandise, ensuring fully stocked display cases, ordering merchandise, and balancing
daily financials.
1981 – 2009 CIGNA / IBM Global Services / ACE American Insurance Company (CHUBB)
Voorhees, NJ & Philadelphia, PA
IT Systems Consultant - worked on the ACE Global Risk Advantage support team, maintained
mainframe databases incorporating data from in-house systems, outside vendors and online data-entry
screens. Interacted with system groups daily, provided ongoing system maintenance, and help desk
support.
IT Specialist – as an IBM Global Services consultant on the ACE account, produced system
documentation, coordinated Sarbanes-Oxley requirements; worked with operations personnel to ensure
smooth data flow to outside vendors. Designed and coded system conversion from mainframe to server
based operation.
Programmer - Worked on the CIGNA Risk Information Systems claims reporting system, provided
reports and system support to actuaries and Risk Managers. Worked on the Year 2000 database
conversion.
Hardware and Software
Certifications: CompTIA A+ Technician
IRS Treasury Department security clearance Veterans Administration security clearance
Computer Systems: IBM 3090 Mainframes, LAN Networks, IBM PCs (WindowsXP, Windows7),
ROSCOE, VM, TSO/ISPF utilities, DB2, IMS DB/DC, SQL
Programming Languages and Applications: Cobol, Easytrieve+, FOCUS, Fortran, CICS, Datacom DB,
IMS, DB2, Microsoft Office, SAP Business Objects: Crystal Reports, CA Service Desk Manager
Education & Training
Camden County College - Division of Continuing Education, Cherry Hill, NJ CEU credits
September 2009 – March 2010
A+ Certification by CompTIA Network+ Certification by CompTIA
Microsoft Certified Desktop Support Technician Microsoft Office 2010
City University of New York - Queens College, Flushing, NY
September 1976 – August 1979
B.A., Computer Science, Member IEEE student organization.
Professional Training Courses
Conflict Resolution Project Leadership Skills
IBI FOCUS Programming & Top Gun Seminars IBM DB2 SQL programming
ITIL 2011 Computer Associates (CA) Service Desk Manager
Microsoft Excel, Word, Outlook, One Note SAP Business Objects: Crystal Reports
Information Technology Asset Management Privacy and HIPAA Training
Privacy and Information Security Awareness and Rules of Behavior