1. Heather R. Hitchcock
9513 Kelley Drive
Stockton CA 95209
(209)403-8082
H.R.Hitchcock@hotmail.com
Career Objective
I am seeking a position in the financial services industry focusing on sales,
customer care and office management. I am a dedicated person desiring to use
traditional and modern approach skills to help customers achieve financial
stability. My goal is to use my current and future knowledge to build a
strong customer base achieving service excellence and customer satisfaction
for my employer.
Professional Experience
Customer Service Representative
Cupcake Boutique
March 2015-April 2015
● Greet and interact with all customers in a friendly and professional
fashion.
● Keep store front clean and well stocked.
● Maintain properly balanced register for entire shift.
● Learn and properly follow all opening and closing procedures and do
them in a timely fashion.
Bell Ringer
Salvation Army
November 2014- December 2014
● Greet all who pass with a friendly and inviting smile.
● Oversee the kettle to ensure all donations are properly delivered
● Ensure no theft of donations from kettle.
Professional Commercial Driver
Swift Transportation Incorporated
October 2011- November 2012
April 2008 to June 2010
● Properly plan each trip to allow enough time to achieve on time pickup
and delivery of all customer freight.
● Maintain knowledge of current federal and local traffic laws pertaining
to each state.
● Assist in loading and unloading of freight when required by each
customer.
Customer Service Representative

2. Mc Donalds Corporation
November 2007 to March 2008
● Keep area cleaned and fully stocked at all times during shift.
● Assist customers at counter and/or drive-thru as needed and required by
manager on duty.
● Interact with customers to ensure speedy cash exchange and food
delivery
● Balance register at end of day with no variances.
Customer Service Representative
Burger King Corporation
September 2005 to December 2005
● Keep area cleaned and fully stocked at all times during shift.
● Assist customers at counter and/or drive-thru as needed and required by
manager on duty.
● Balance register at end of day with no variances.
Cage Cashier
Jackson Rancheria Casino Hotel Conference Center
June 2005 to July 2005
● Assist customers in filling out the application that gives the highest
amount the customer may write a personal check for and have it accepted
and cashed at the casino. Run application via phone and computer
prompts to be able to tell the customer how much their maximum check
may be written for.
● Verify customer’s personal information for all transactions that
require it. In example: check cashing, high valued prize winnings,
credit card purchases.
● Count and maintain a high amount of cash with no variances at the end
of the day.
Food Court Cashier
Jackson Rancheria Casino Hotel Conference Center
June 2004 June 2005
● Keep restaurant and dining area cleaned and fully stocked at all times
during shift.
● Assist at various restaurants as assigned by the manager on duty.
● Learn cooking techniques at each restaurant and fill in for absent
cooks as assigned by the manager on duty.
● Assist customers in seating, drink refills, food choices and cash
transactions in a professional and time efficient manner.