Malik Ali Zulqarnain is a 39-year-old Pakistani national who has over 10 years of experience in human resources and operations management for hotels in the UAE. He is currently the HR Operations Manager and Group HR Coordinator for Byblos Hospitality Group, overseeing HR functions for multiple hotels. Malik has extensive expertise in HR management, recruitment, employee relations, compliance with UAE laws, and coordinating with various government departments. He is skilled in areas such as budgeting, training, event planning and has excellent communication abilities in multiple languages.

1. Malik Ali Zulqarnain
+971 50 3752988
Malik_roomi@hotmail.com
Male, 39, Married
Nationality:Pakistani
Current Location:UAE
Current Position:HR OPERATIONS MANAGER/GROUP HR COORDINATOR
Company: Byblos Hospitality Group
UAE valid Driving License
Language Proficiency:English,Arabic,Urdu,Russian,Punjabi,Pashto,
Malayalam,Bhojpuri,Guajarati,Farsi.
10+ Years of Experience in the U.A.E
“Effective relations with all Staff and Government Departments - Dubai”
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I. PROFILE
Proactive, UAE experienced hotel management professional with profound expertise at managing day-to-day human
resource functions, administrative duties and operations management. Possess excellent organizational and interpersonal
skills; has proven record in people coordination; has the capacity to find immediate solutions to problems; excellent eye
for detail;strong analytical and employee relation skillswith excellentcommunication skills.
SUMMARY OF QUALIFICATIONS
• Over 10 years’ experience of managing human resource, coordination, hotel administration and operations of 4
star hotel.
• In-depth knowledge of UAE hotel management law, regulations, legal compliance, documentation and operating
procedures.
• Enjoy excellent relationship with Government Departments (DTCM, Civil Defense, RTA, Police, Dubai municipality,
DHA, Immigration and CID).
• Successful track record of managing all aspects of human resource including personnel a ctions, employee’s
relationship,compensation-benefits and employee’s contracts etc.
• Expertise in managingrecruitment activities and employees induction procedures.
• Solid expertisein managingperformance appraisalsand employee’s welfare projects.
• Outstandingresourcecost controllingskills and effectivemanagement abilities.
• Skilled in documents controlling,record keeping and databasemanagement.
• Strong potential to be multi tasked on any projectindependently.
• Skilled in organizingbusiness meetings,conferences, seminars and corporateevents.
• Excellent bilingual communication and interpersonal skills.
• Exceptional abilities of decision makingand employees’ grievances handling.
• Able administrator for all confidential projects with dispatch and discretion.
• Demonstrated ability to work effectively and congenially with employees at diverse levels.
II. PROFESSIONAL EXPERIENCE
BYBLOS GROUP OF HOSPITALITY (2005 – till date)
HR OPERATIONS MANAGER (February2010 – till date)
Moscow Hotel (4****) – Dubai (BYBLOS GROUP OF HOSPITALITY)
Reports to the Group Director (Director of Operations)

2. GROUPHR & ADMIN CO-ORDINATIONMANAGER
Additional responsibility (Since 2012)
 Responsible to coordinate, manage all aspects of human resource and administrative functions of all hotels of
the group spread across Dubai.
Human Resource Management
• HRIS and data management
• Recommending and developing company policies & procedures
• HR budgeting and costcontrollingprograms
• Selection, screening, recruitment and interviews
• Mobilization and induction of new employees
• Employee engagement and relationship
• Terminations,resignations and exitinterviews
• Compensation and benefits management (comparison includingresearch)
• Rewards schemes and recognition processes
• Performance appraisal and organizational effectiveness review programs
• In house trainings,capacity development and team buildingprograms
• Assisting line managers &department heads in understanding and implementing HR policies, procedures and
UAE laws (employment & business documents)
• Staff welfare, solvingentertainers’complaints,counselingand grievances handling
• Local community relations in regards to employee and business documents affairs
• Pointof contactfor HR HQ and other cliententities
Office Management & PRO Functions HR Assistant (July 2005- January 2010)
• Monitor & assistin implementingdisciplinary actionsand procedures
• Controllingleaveapplications(Annual leave,Emergency Leave, Local Leave, sick leavematernity leaveetc)
• Coordinateannual travel of the incoming/outgoingemployees and artists/entertainers
• Responsible for the processing of staff’s and entertainers’ visas i.e. amendments and for residence stamp
includingcancellation of the visas
• Processingthe Municipality Licenses and Permits,Policecases of staff and entertainers
• Coordinatemedical checkup of staff and entertainers for immigration and municipality
• Processingthe DTCM permissions for entertainers to perform
• ProcessingFlag,Parking,and outdoor outlets permission fromRTA
• Processingalcohol licensefromPoliceHead Quarter and CID
• Guiding to department staff to Organize the proper file for inspections from Dubai Municipality Health Care
Center and about their requirement, Health Cards For F&B, Housekeeping, Bellboys,and to keep Updated
Administrative Activities
• Monitor surfacetransportarrangements includingadministration & control of drivers
• Arranges the accommodation for incomingstaff and entertainers
• Ensure the safe custody of passports and confidential files
• Arrangingtrainee program for Fire Fighting, Firstaid,Hygiene, and internal staff trainings
• Checking and guidingto concern department Heads to update all AMC and CCTV Contract
• Implementation of strictOHAS regulatory instructions
• Management representation for IS0 9001-2000
• Resource advisory on technical / non-technical issues
III. ACADEMIC QUALIFICATION& PROFESSIONAL TRAININGS
Academic Qualification
MBA in HR (Universityofthe Punjab Lahore, Pakistan)

3. Bachelor of Arts (Economics & Management)
Professional Trainings(April 2004- June 2005)
F&B Departments (February 2005-June 2005)
5 month training in F&B, First Month Start from Main kitchen and coffee shop , Daily Briefing Handle Staff, and In
house or Walk in guests, Take care of Hygiene and Service, Keep eye on cashier and guest. taking Training s with staff.
2nd Month, training Tolstoy Bar with Cashier, Hostess, Guest Needs, Barman, Bar , Food Order, Closing, cash closing,
tips box weakly,3rd Month Bolshoi Restaurant, Daily Briefings, Night operation, Entertainers Performances and
timings, staff , Cashiers, Guest needs, Hostess, Bar, Food sushi and Russian. 4th Month Sports Bar , host, Bar, Staff
And Cashier, assisting guest to play and played with.5th Month Red Square Night Club, Daily Briefings , Daily Task,
Weekend Planning’s How To More Business, Staff Motivation, Staff Control, Duty timings, Host, Security, Cashier,
Entertainers Performance, ( 26 Total Entertainers performing daily in the property) keep Checking the Gust need,
MakingSure to provide Best Service to get business.
Security Officer.(January 2005-February 2005)
2 Month Training as Security Officer with the property, including staff and back office, CCTV operation, Wireless
operator, Handle the matters, Outlet Security, Make Sure that Staff Property and Business is save.
Time Duty Officer.(October 2004- December 2004)
Staff Orientation, E.C.O, L.C.I, Time In& Time out, OT, Medical Certificate, Gate Pass, Staff Checking, Grooming,
Report to HR Manager and General Manager, Basement Entrance, Guest vehicles Entry. Logbook, Monthly Briefings,
Updated with System
Bell Desk(August 2004-September 2004)
2 Month Training with Bell Captain, How To Welcome Guest, Assist the Guest withGRO, Managing pick and drop.
Luggage room inventory, Lost and Found, Airport Transportation,Airport,Food, Staff and Driver Duty timings,
Front Office(June 2004-July 2004)
2 Month Training in Front office function, Daily Briefing .Task of the Day.managing staff shifts, Guest Check In and Out,
Account and amount settlement, Passports and OnlinePoliceReport. Handle opera System.
Housekeeper (April 2004- May 2004)
Housekeeping Function, Managing Duty Roster, Motivating staff to keep clean, Use Of Chemicals on wood floor ,
Marble floor, walls, Linen room inventory, Guest Laundry, Guest amenities, Housekeeping facilitations. Staff Control ,
Lost and Found.
IV. PROFESSIONAL DEVELOPMENT COURSES & TRAININGS
• Diploma in Human Resource Management – Dubai
• Diploma in Hotel Management – Dubai
• FireFighting trained from civil defense – Dubai
• FirstAid trained from civil defense – Dubai
• Public Relation Course– Dubai
• Computer Software, National Instituteof Electronics,Islamabad –Pakistan
VI. SKILLS
• In-depth knowledge of hotel operations management
• Proven human resource management skills
• Demonstrated administration management skills
• Excellent human resourcebudgeting skills

4. • Abilities to work under pressure and to be multi tasked
• Organization objectivesettingskills
• Excellent team building,trainingand capacity development skills
• Tactful,polite, flexible,co-operativeand innovativeteam leader/member
• Expert in developing community relationship (Government departments & employees)
• In-depth knowledge of UAE labor law,hotel regulations and legal compliance
• Adaptation to the working environment of dynamic,largeand multicultural organization
• Employee’s counselingand grievances/conflictshandlingskills
• Problem analysis,troubleshootingand decision-makingskills
• Hold a valid UAE drivinglicense
VII. COMPUTER SKILLS
• Excellent computer operatingskills
• Spreadsheet/MS Excel
• ERP/HRIS
• MS Office/ MS Word / Power Point / Outlook
VIII. COMMUNICATION SKILLS
• Excellent report/proposal writingskills
• Excellent negotiation and formal presentation skills
• Strong negotiation and interpersonal communication skills
• Excellent written and spoken English
• Excellent Arabic communication skills
• Excellent Urdu/Hindi (nativelanguage)
• Good Russian/Ukrainian/person/Pashto/Malayalam
IX. REFERENCE
Availableupon request