This document contains the resume of Chinmay Mohapatra, who has over 20 years of experience in hospitality, BPO, and education industries. He has held several leadership roles including Facility Manager, Business Development Manager, and Front Office Manager. His experience includes managing housekeeping, facilities operations, customer satisfaction, and staff recruitment and training. His most recent role was as Senior Manager of Internal and External Interface at Centurion University, where he oversaw administration, facilities management, student issues, and events.

1. CHINMAY MOHAPATRA
L3 / 143, Acharya Vihar, Bhubaneswar, Orissa.
E-mail: m.chinmay@gmail.com, Tel: +91 0674 2567780 +91 9937002780
PROFFESIONAL SYNOPSIS
Having over 20 years of rich onfield experience across various Industry ~Having over 20 years of rich onfield experience across various Industry ~
 A result oriented professional with experience in experience in the Hospitality, BPO Industry &
Educational Establishments with an established track record of decision-making and experience in
all phases of Management Systems, People Management, Front Office Management, Hospitality
Marketing, Customer Satisfaction and overall support functions like Facilities operations,
Infrastructural Development.
 Comprehensive experience in handling the set up of housekeeping facilities encompassing rooms
and related areas with the accountability for deployment of available resources to achieve
organizational objectives.
 Skilled in achieving customer satisfaction by ensuring delivery of service quality norms by
interacting with clients, handling guests’ requests and resolving complaints pertaining to room
status and reservations.
 Proven success in handling day-to-day housekeeping activities in coordination with internal /
external departments for smooth business operations as well as providing safe and orderly
environment for guests & employees.
 Resourceful in supervising the preparation of MIS reports to provide feedback to senior
management on performances, profitability, etc.
 An effective leader with good presentation & negotiation skills.
OTHER KEY SKILS
Strategy Planning Client Satisfaction Inspections & Compliances
Liaising & Coordination Resource Optimization Budgeting, Forecasting & Cost Control
Project Delivery Management Process Enhancements Safety& Security Operations
Performance Management Complaint Management Recruitment & Trainings
RECENT WORK EXPERIENCE
Since March’2014, with Centurion University of Technology and Management as Sr Manager Internal
and External Interface.
Job Responsibility:
⇒ Looking after all administration requirement of the University.
⇒ Over all canteen management inside the university campus.
⇒ Interfacing with students and parents for timely fees collection and grievance resolution.
⇒ Responsible for student discipline and behavioral issues inside the campus .
⇒ Taking care of Hostel Management and event management of the University.
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2. Organisation : Ravenshaw University, Cuttack
Designation : Development Officer
Duration : March’2009 – February 2014
Job Responsibility:
• Looking after infrastructural projects of the University and interfacing with Government Officials
for timely execution of Construction Works and Perfect Utilization of Government Funds and
Grants.
• Carrying out maintenance of office buildings and other basic amenities.
• Interfacing with various departments like administrative sections for creation of suitable
infrastructure for the University.
• Designing blue print for University’s further development and modernization.
• Generating good placements for management professionals of Ravenshaw Business School and
Hotel and Hospitality Management Institute by attracting big Corporate Houses to Ravenshaw
campus for selection and recruitment.
• Ensuring short-listing, selection and recruitment of both teaching and non-teaching staffs for the
University. It includes organizing the interviews, communicating with the candidates and the
experts and also publishing the results of the interviews.
• Conducting and managing prestigious national and international events in the University such as All
India Sociology Conference and National Convention of SPIC-MACAY and also many cultural
events involving renowned artistes from both India and outside.
PROFESSIONAL EXPERIENCE
Organization :: KIIT , Bhubaneswar
Designation :: Facility Manager
Duration :: Junel’2006 – March 2009
Company Profile :: KIIT is one of the finest technical and management education centers in
India Offering Diploma, Undergraduate and Postgraduate courses in
Technology, Master in Computer Application and Master in Business
Administration, besides Certificate Programme in engineering and +2
Science. The Institution has the unique distinction of becoming the
youngest Deemed University of the Country within six years of its
commencement of Undergraduate programme. KIIT has now opened up
KIMS, which will focus on health education through its Medical College,
Dental College, and Nursing School. A blend of latest technological know-
how, Skilled Professionals, diversified R & D with dedicated faculties
having a passion for knowledge represent KIIT at the highest echelon of
education.
Job Responsibility :: • To provide administrative support to the Facilities Management team.
• Complete responsibility on day today operations at the facilities, nodal
contact for operational issues, review of vendor performance and
initiate remedy.
• Be accessible for escalation of all FM related issues during the shift
• Ensure planning and execution of all preparation required for
Conferences / meetings as well as VIP visits scheduled during the shift.
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3. • Oversee the Housekeeping Services during the shift
• Oversee Cafeteria Services during the shift
• Setting the right expectations and educating the internal customers
through regular surveys & monitoring the satisfaction level by in-depth
diagnostic analysis.
Organization :: Google , Hyderabad ( Out Source )
Designation :: Facility Advisor
Duration :: April’2005 – April’2006
Company Profile :: Google is widely recognized as the "world's best search engine", the
company also serves corporate clients, including advertisers, content
publishers and site managers with cost-effective advertising and a wide
range of revenue generating search services with a Staff Strength of
5500 world wide. Google, Hyderabad has occupied 1, 50,000 Sft. area
with a Staff Strength of 300 and its growing.
Job Responsibility :: • Coordinating with vendors as per the set metrics for the smooth
functioning of the following facilities operations.
Cafeteria/Pantry Operations Housekeeping & Horticulture
Front Office Operation Guest House Operation
• Supervise direct reports, Concierge Desk & Travel Desk.
• Responsible for the Hotel reservations for the new joinees, expats and
during residential conference.
• Taking customers feedback and ensuring quality standards from
vendors.
• Conducting facilities inspection & audits to find the difficulties and
implement corrective actions.
• Responsible for the Commercial Billings, Procurements & AMCs’
related to Facilities Operations.
• Maintaining documentation, SOP, reports, AMC Management and MIS
Organization :: Leo Meridian Resorts – A Luxury Resort in Hyderabad
Designation :: Business Development Manager
Duration :: March’2004 – April’2005
Company Profile :: The Leo Meridian Resorts – A leading Luxury Resort in
Hyderabad spread over 360 acres. A destination for
Corporates, Holiday Makers, Product Launches, Weddings etc..
Having 18 luxury Lagoon Villas, 64 Boutique Garden Villas &
Suites, 10 Conference Halls starting from 500 Sft to 12000
sft. Can accommodate 5000 people at a time.
Job Responsibility :: • Leading a team of 35 members and number 2 in organizational
hierarchy, directly reporting to the Vice President.
• Responsible for smooth functioning of Front Office, Central Banquets
and Event Management.
• Directly involved in Sales & Marketing, Public Relations and Publicity
& Advertising.
• Strong emphasis on maintaining guest relationships and promoting
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4. customer loyalty.
• Actively involved in In-house Staff Training, Recruiting and Manpower
Analysis etc.
• Liaisoning with Guest and Corporate Houses.
• Arrange Group Reservations in interaction with Travel Agents & Travel
operators (Domestic and International), Hoteliers from the entire region..
• Co coordinating with FHRAI, HAI, IATO, TAI & HRAAP, all travel
trade magazines for the membership and subscription.
Organization :: Ramoji Film City – A perfect M I C E Destination
Designation :: Front Office Manager
Duration :: June’2001 – February’2004
Company Profile :: Ramoji Film City, one of the world’s largest film studios, expanding on
Tourism and Hospitality front with an average growth of 21% per year.
Dolphin Group of Hotels, a sister concern, takes care of Hospitality side of
Ramoji Film City. There are three Hotels, Sitara – A Luxury Property (154
Rooms), Tara – A Budget Property (126 Rooms) and Dolphin – A 4*
Property at Visakhapatnam (140 Rooms) and a Group of 4 Restaurants,
Meeting and Convention facility for 10 to 2000 pax. Apart from that there
are 3000 visitors at an average visiting Ramoji Film City, as a Tourist
Destination.
Achievements :: • Handled successfully the Mega Events like “Cardio logical Society of
India, 2nd
World Chess Cup-2002, Indian Prosthodontic Society
Conference held at Ramoji Film City.
• Core Team member from Ramoji Film City for handling the National
Games 2002 held at Hyderabad.
Organization :: Swosti Plaza Limited – Largest Convention Hotel In Eastern India
Designation :: Front Office Executive
Duration :: April’1999 – June’2001
Company Profile :: Swosti Group, the pioneer in Hotel Industry of Orissa owning two
International Standard Hotels, Hotel Swosti – A 4* Hotel (90 Rooms) &
Hotel Swosti Plaza – A 5* Hotel (100 Rooms) and they are also a leading
inbound operator in Eastern India in the banner of Swosti Travels. Swosti
Plaza Limited is the Largest Convention hotel in eastern India.
Organization :: Hotel Pushkar Palace – A 4* Property in Pushkar , Rajasthan
Designation :: Front Office Supervisor
Duration :: August’1996 – March’1999
Company Profile :: Only hotel, which is to do business throughout the year, It had all
facilities, of a 5 * hotel.
Organization :: Hotel Mansingh Palace – A 5* Property in Ajmer, Rajasthan
Designation :: Management Trainee - Front Office
Duration :: January’1993 – August’1996
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5. Company Profile :: Mansingh group of hotels, branches all over like Delhi, Agra, Jaipur,
Goa.
Organization :: Hotel CIDADE- DE-GOA– A 5* Property in Goa
Designation :: Industrial Training
Duration :: April’1992 – December’1992
Company Profile :: Resort known for its beauty and class, situated near the beach.
AADEMICS
Pursuing, PhD in Hospitality Management from CMJ University, Shillong.
2011 MBA from Sikkim Manipal University, Gangtok.
1995 Diploma in Hotel & Catering Management from the British Institutes, Mumbai.
1992 PG Diploma in Hotel Accommodation Operation Management from Institute of
Hotel Management, Catering Technology Applied Nutrition, Bhubaneswar.
1989 B.A. from Regional College of Education, Bhubaneswar
1990 B Ed. from Regional College of Education, Bhubaneswar
ACADEMIC ACCOLADE
Received prizes in Music & Dramatics’
TECHNICAL SKILLS
Well versed with Windows, MS Office & Internet Applications.
PERSONAL PARTICULARS
• Date of Birth : 1st
January, 1969
• Address : AUROMA, L3 / 143, Acharya Vihar, Bhubaneswar, Orissa.
• Languages : English, Hindi, Oriya, Bengali, Telugu.
• Passport No. : L 8337807
CHINMAY MOHAPATRA
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6. Company Profile :: Mansingh group of hotels, branches all over like Delhi, Agra, Jaipur,
Goa.
Organization :: Hotel CIDADE- DE-GOA– A 5* Property in Goa
Designation :: Industrial Training
Duration :: April’1992 – December’1992
Company Profile :: Resort known for its beauty and class, situated near the beach.
AADEMICS
Pursuing, PhD in Hospitality Management from CMJ University, Shillong.
2011 MBA from Sikkim Manipal University, Gangtok.
1995 Diploma in Hotel & Catering Management from the British Institutes, Mumbai.
1992 PG Diploma in Hotel Accommodation Operation Management from Institute of
Hotel Management, Catering Technology Applied Nutrition, Bhubaneswar.
1989 B.A. from Regional College of Education, Bhubaneswar
1990 B Ed. from Regional College of Education, Bhubaneswar
ACADEMIC ACCOLADE
Received prizes in Music & Dramatics’
TECHNICAL SKILLS
Well versed with Windows, MS Office & Internet Applications.
PERSONAL PARTICULARS
• Date of Birth : 1st
January, 1969
• Address : AUROMA, L3 / 143, Acharya Vihar, Bhubaneswar, Orissa.
• Languages : English, Hindi, Oriya, Bengali, Telugu.
• Passport No. : L 8337807
CHINMAY MOHAPATRA
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