Surya Chandran is seeking a challenging career in customer service and airport ground handling. He has over 2 years of experience as a customer service agent and check-in staff for Air Arabia in Cochin, India and Sharjah, UAE. His skills include proficiency in MS Office, aviation systems, problem solving, customer service, and teamwork. He is pursuing a Bachelor's degree in Tourism Studies and holds qualifications in airline management and security.

1. RESUME
SURYA
CHANDRAN
Travel Consultant
Air Arabia Office
Safeer mall, Sharjah, U.A.E
Mobile: +971 52 838 5055
Residence: +971 56 503
0339
E-Mail:- suryasun8@gmail.com
E-Mail:- gopakumarkm007@gmail.com
Career Object
Aim to pursue a challenging career tasks in the Customer Service and Airport Ground Handling Industry
where I can contribute my skills and knowledge effectively to facilitate in the growth of the organization
therein attaining self-growth in the hierarchy.
Career Summary
• Highly enthusiastic, energetic and resourceful person in Public relation.
• Committed and responsible for the assigned job.
• Ability to adapt with new environment and handle any situation
• Experience in handling variety of functions using a combination of creativity and organizational skills
Key Skills
• Proficient in MS office tools, internet and aviation package
• Good organizational, analytical, problem solving skills & ability to do multitasking
• Excellent business communication and interpersonal skills
• Good customer service skills with polite and professional approach
• Ability to deal tactfully with upset or angry passengers
• Good leadership & teamwork skills.
Personality Traits
• Excellent interpersonal and communication skills
• Good team player as well as ability to work individually
• Positive thinking, honest and hard working
• Excellence in creating and applying new ideas and skills
• Strong logical, analytical and problem solving skills
Professional Experience
Currently working as Air Arabia Travel Consultant cum Check in Staff at Sharjah City Check in office,
Sharjah, UAE
Previous Experience
Customer Service Agent, Air Arabia at Cochin International Airport for 2 years
(CSA on behalf of M/s. BWFS Ground Handling Company)
 Assisting with the security clearance.
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2. RESUME
 Responsibility includes visa verifying, ticketing, handling check-in & providing boarding passes
 Dealing with passenger enquires about flight departures & arrivals etc.
 Carrying out luggage restrictions, weighing baggage and collecting any excess baggage charges
Taking extensive care of people with special needs, unaccompanied children, calming and reassuring
nervous passengers
Academic Qualification
• Degree doing (Bachelor of Tourism Studies)
• Diploma in Airline Management & Airhostess Training Course.
• +2 Biology science.
Achievements
DGR Qualified
AVSEC qualified
Passport details
• Passport Number: J2315372
• Passport Expiry : 02/12/2020
Personnel Details
• Name : Surya Chandran
• Age & Date of Birth : 26, 02 Sep 1988
• Nationality : Indian
• Mother’s name : Subhadramma .N
• Marital status : Married
• Address (India ) : M.C House, Kamukumcherry (P.O)
: Kamukumcherry, Kollam, Kerala, INDIA 689696
Declaration
I do hereby declare that all the above mentioned details are true and correct to the best of my
knowledge and belief.
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3. RESUME
Place: Sharjah SURYA CHANDRAN
Date : 17.08.2016
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