1. IMTAYAZ ALAM
GRAND HERITAGE DOHA HOTEL & SPA
P.O. BOX 6669
Dammam 31452, K.S.A
alam.imtayaz@gmail.com
Mobile: +966506920619
Experienced Service Coordinator who enjoys challenge seeking opportunity to learn and improve skills thereby
benefiting my employer.
Career experience: 09
PROFESSIONAL EXPERIENCE
COMPANY NAME SRACO COMPANY
Position Title: Housekeeping Area Manager December 2013 – July 2014
Position Title: Project Manager August 2014 – Till date
 To provide day to day management of the cleaning program, ensuring the execution of service
deliverable. And assuring consistent quality of services and developing and enforcing client specific
quality goals and metrics, and ensure compliance with safety and regulatory practices, validate
processes; providing documentation; and manage issues through resolution.
 Responsibilities include, but are not limited to:
 Management of employee schedules, to include approval of time sheets.
 Maintain all payroll record, performance documents and disciplinary action.
 Client liaison and primary customer contact for the day-to-day service program.
 Interface with client management and maintenance staff to coordinate and execute cleaning and
other project.
 Complete all quality control plans in accordance with company guidelines. Monitor to ensure
quality control expectation is met.
 Develop action plan to understand and remedy deficient performance.
 Record all weekly site-specific tool-box training to meet the needs of the client.
 Ensure proper safety equipment and techniques are utilized and adhered to
 Order and issue supplies and equipment
 Responds to customer issues and escalates as necessary
 Review employee performance and be able to execute constructive discipline process
 Manage projects and special assignment as requested
 Compiling monthly reports
 Provide administrative support, as needed including processing work orders, invoice processing
and tracking.

2. COMPANY NAME Grand Heritage Doha Hotel & Spa April 2012 – June 2013
Position Title: Housekeeping Supervisor
To recognize that each guest is unique and need a tailored service in order to create an experience that reflect this
Uniqueness
 The primary product Grand Heritage Doha Hotel & Spa has to sell is a clean rooms must be
Made up consistently and efficiently to provide 5* service to all guests.
 All guest rooms are to be cleaned and serviced to a professional and hygienic standard. The room
must be completely sanitized and the guest must be made to feel they are the first person to ever
occupy the room.
 An efficient, clear and controlled method of issuing and receiving of all Hotel Master key.
.
 In providing 5* service to all guests, turndown service will be provided to all guest rooms.
To prepare the guest bedroom for sleeping and to straighten up the day’s disorder. Opportunities exist
to leave a token of welcome and to promote hotel services.
 Ensuring all public area must be in immaculate condition at all times. And a consistent standard of
presentation, tidiness and cleanliness in all public areas.
 Using Opera computer system for update room status , report and task assignment.
COMPANY NAME Saudi Oger Ltd. July 2008 – April 2012
Position Title: Housekeeping Supervisor
To provide a highly personalized, flawless yet effortless service to the client of Saudi Oger at Taiba Palace
(King’s palace) in Madina Al Munawara.
 The service we provide within the residence starts with the relationship we have with ourselves-and our
colleagues.
 To motivate all Group/Team Leaders, Janitors and support Supervisors to achieve Quality standards as
per ISO 9001 2008.
 To provide clean interiors with prompt efficient service
 To protect the investment in the fabric and furnishing of the buildings and keep within budget.
 Managing/identifying and dispersing of resources needed during King’s visit.
 Controlling people and materials/equipment/time and money through
Organization–coordination – communication.
COMPANY NAME: M/s Kelvin working for Abu Dhabi company for Onshore Oil operation From Dec 2003 to jan 2007
Position Title: Housekeeping Supervisor
Duties and Responsibilities:
 Schedule employee work.
 To issue Material requisition.
 To receive material from the store.
 To prepare overtime sheets and vacation schedules.
 Follow up subcontractors.
 Attend management meetings.
 To prepare monthly reports and write memo wherever required.
 Check personal hygiene of room boys and cleaners.
 Inspection of outside area and offices.
 Daily and weekly inspection of rooms and ensure the cleaning hygiene and safety.
COMPANY NAME Hotel Maurya-Lok Patna March 2001 – February 2003
Position Title: Housekeeping Supervisor

3. EDUCATION
Graduation in Biology from Jaiprakash University – Patna, India Year 1998
Higher Secondary certificate (H.S.C.) IN 1994 from B.I.E.C. PATNA
Computer Literacy :M.S. WINDOW XP, MS OFFICE and Internet application
AWARDS AND OTHER CERTIFICATES
◊ 02 Certificates of Appreciation (Employee of the month) for outstanding achievements for Oct. 2005 and
April 2006.
◊ Certificate of Attendance for Effective Housekeeping Management from The Emirates Academy in March
2009.
◊ Certificate of Training from Universal Sodexho(SOCAT) in December 2003 for courses related to
 Fire Extinguishers
 Emergency response
 Hygiene and Safety
◊ Certificate of Basic Fire Fighting form ADCO (Abu Dhabi Company for Onshore Oil Operations) on
17/08/2005
◊ Certificate from National Centre For Management & Training (ADNOC) For Incident Command System
overview in September 2005.
PASSPORT DETAILS
Passport No: J-4213712
Place of issue: Jeddah, Saudi Arab
Date of issue: 09/05/2011
Date of expiry: 08/05/2021
PRESONAL DETAILS
Nationality: Indian
Date of birth: 05/01/1977
Marital Status: Married
Place of Birth: Siwan , India
Permanent Address: At and post: Sarawe
District: Siwan
State: Bihar (India)
Postal code: 841226
Mobile: +919006418260 , +919934923824,
Email: alam.imtayaz@gmail.com
The above information is true and complete to the best of my knowledge.
Yours Truly,
Imtayaz Alam