Mae Simpson is a customer service professional with over 30 years of experience in banking, financial services, cable, and accounting. She is skilled in identifying market needs, product value, leadership, employee engagement, and strategic planning. Her experience includes providing excellent customer service and sales, exceeding performance goals, and training associates. She has a passion for helping others and has received awards for her work.

1. MAE SIMPSON
williegomae@yahoo.com
901 440-8027 or 901 361-2353
PROFESSIONAL
SUMMARY
I am a driven, inquisitive,customer service professional skilled in the ability to identify the
intersection ofmarket needs,productand service perceived value. Furthermore,I am a
high energy and self-motivated individual with expertise in leadership,employee
engagementand increasing budgeted implementing and developing strategic mechanisms
in managing high volume fastpaced environment.I have a passion for using myexpertise
and talent to help myselfand others.
SKILLS & ABILITIES Training & Development Customer Service Sales
Change Management Banking ALCS
Time Management Employee Engagement Microsoft Office
EXPERIENCE RELATIONSHIP BANKING ASSOCIATE – Regional Financial Corp-CERTIFIED ON THE
JOB TRAINER
2008 TO 2013
Provide customer service,banking consultation,and sales offinancial service in a high
volume call center environmentfor a US Bank and financial service.
REULTS
 Consistentlyexceeded sales goals monthlyby a minimum 50% to 2012 annual
revenue increase of15% in depositand loan productSales Performance Award
“2009-2013”
 Continuouslyexceed 95% Quality assurance monthlyevaluations and 94%
efficient Annual performance reviews.Exceed companyexpectation 2009-2013.
 Recognized for consistentlymaintaining 100% customer service
 Ensure each associate achieves 94%+ in daily efficiency and Quality Assurance
monitoring and dailysales,referrals goals are metand sales referrals bytraining
completion
.
CLIENT SUPPORT LEAD – COMCAST CABLE LLC.DBA XFINITY INC
CUSTOMWR ACCOUNT EXECUTIVE
2005 TO 2008
Provide superior customer service,technical trouble shooting,sales skills in a environment
for a U. S. based international mass media companythat is leading broadcasting and cable
companyin the world.
CLIENT SUPPORT LEAD – COMCAST CABLE LLC.DBA XFINITY INC
CUSTOMWR ACCOUNT EXECUTIVE

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2005 TO 2008
Provide superior customer service,technical trouble shooting,sales skills in a environment
for a U. S. based international mass media companythat is leading broadcasting and cable
companyin the world.
LEAD INTERNAL REVENUE SERVICE
1976 TO 2005
Sr. accounting representative in accounts receiveables and payables. Advised and directed
attorney aboutnew laws and how they would affect their clients. Balanced accounts with
carry forward or carryback methods. Assessed fees as appropriate to paymentoptions and
attached interestas needed.Typing and filing documentation. High call volume and
accounting technician. Lead in customer service to maintain workload,hours,monitor and
coach employees. Devised and implemented Powerpointpresentation for workload
management
EDUCATION AMERICAN MILITARY UNIVERSITY
,WEST VIRGINIA
Theology/Business Administration
BACHELOR OF ARTS DEGREE
ACHIEVEMENTS TRI STATE DEFENDER “Women of Excellence Award
Published Author
Instructor Volunteer American Red Cross
Affiliated with Brave heartWomen and Who is Who in Authors Organization.