1. Shantell S. Bowe
121 E. Tasman Drive #466
San Jose, CA 95134
757-729-0069
sbowe010@yahoo.com
Professional Summary
I’m an entrepreneur who owns a personal styling company offering a multitude of fashion services as well as
a professional fashion & style blog. I have advanced level skills inMicrosoft Word, Excel, Outlook, PowerPoint,
& Adobe programs. I have extensive knowledge of sightlines, planograms, window displays, and I’m familiar
with dollar-merchandising plans within the retail business.
I am a quick learner, detail oriented, punctual, and have excellent communication skills. As a former sales
employee, I consistently achieved outstanding sales mark beyond the company goal. As a marketing and sales
manager, I’ve sustained consistent bottom performer movement, perfect team attendance, retained the top
marketing and sales agents in the division, and maintained highest contractor to permanent employee
transition.
Work History
Verizon Wireless Retail (March 2015-Present)
Job Title: Solutions Specialist
Duties: Process device upgrade transactions and routine account maintenance, educate customers on
technology enhancements within the cellular industry and provide the best solution for their needs
Fashion Is You, CEO (December 2014-Present)
Job Title: Professional Fashion Blogger
Duties: Create and manage website domains, negotiate affiliate sponsor terms, conditions & payments, post
bi-weekly to social media platforms, create, design, manufacture apparel, capture and edit photographs,
frequently engage with viewing audience
Stewart Lending Services (April 2014- January 2015)
Job Title: Senior Project Specialist Management
Duties: Coaching and development of workforce scheduling team, departmental forecasting, execute line of
business invoicing, perform executive level business reviews and reports, departmental incentive analysis,
determine departmental staffing needs against goals, manage new hires and attrition, daily departmental
production reports, and provide statistical employee ranking.
Bank of America, Norfolk, VA (April 2010-April 2014)
Job Title: Senior Operation Analyst
Duties: Perform executive level business reports, execute departmental reporting, provide statistical
employee ranking, determine employee schedules, and complete departmental incentive analysis.
Job Title: Government Collections Team Manager
Duties: Monitor daily productivity of 12-25 employees, maintain positive work environment, coach and
develop employees, complete employee performance evaluations, conduct new hire training courses,
interview potential applicants for job openings.
Job Title: Military Mortgage Servicing
Duties: Assist borrowers in home retention process, evaluate borrower needs, initialize loan re-modification
process, and determine alternative repayment options to cure delinquencies.
Job Title: Team Leader
Duties: Monitor daily productivity of 25-50 employees, maintain positive work environment, conduct daily

2. coaching sessions with employees, ensure employees follow quality assurance guidelines and protocols, draft
and execute performance development plans.
Job Title: Customer Service and Sales
Duties: Assist customers with all questions and concerns regarding their Bank of America/Affinity lines of
credit. Enhance consumer business portfolios through product upselling.
Map Communications, Chesapeake, VA (August 2009-February 2010)
Job Title: Specialty/Hospitality Receptionist
Duties: Document voicemail messages, navigate web based reservation accounts, book hotel reservations,
and connect callers to requested departments.
United States Air Force, Lackland AFB, TX (March 2008-July 2009)
Job Title: Military Training Leader
Duties: Maintain employee accountability, assign employee responsibilities, conduct employee physical
training, preserve employee military records, conduct employee performance evaluations.
Panasonic, Chesapeake, VA (January 2007-October 2008)
Job Title: Technical Support/Quality Specialist
Duties: Assist customers in resolving technical related issues with Panasonic products; participate in setting
quality control guidelines for the Chesapeake site.
Education
School: Academy of Art University (San Francisco, CA)
Graduation Date: May 2016
Degree: Master of Fine Arts
Major: Fashion Merchandising
Skills: Well versed in visual merchandising, trend sourcing, sales floor plans, merchandising plans, product
development, textile mill and manufacturer sourcing.
School: OldDominion University (Norfolk, VA)
Graduation Date: December 2012
Degree: Bachelor of Arts
Major: Communications/Management
Skills: Proficient in all levels of communication; public speaking, interpersonal communication,
organizational communication, verbal/nonverbal communications, public relations. Skilled in employee
management; human resources management, employee relations, and organizational behavior.
Accreditations and Certifications
National Honors Society- Program for students who excel in academics maintaining a 3.0 grade point
average or higher, high school level.
National Dean's List- Program for students who excel in academics maintaining a 3.0 grade point average or
higher, undergraduate college level.
President’s Honor List- Program for students who excel in academics on graduate level, maintaining a 3.8
grade point average or higher, graduate college level.
Sigma Alpha Lambda Inc.- Program for college students who excel academically. Sigma Alpha Lambda Inc.
is community service and humanitarian oriented.