This document is a resume for Tony Nalley summarizing his professional experience. He has over 15 years of experience in sales, business development, customer service, and account management in the telecommunications industry. Currently he is a National Accounts/Channel Partners Commercial Business SSAC Lead at Charter Communications where he manages a team of 20 employees and maintains key client relationships. Previously he held sales roles at PCMACS.com, BellSouth Telecommunications, and Sprint United Management where he consistently exceeded sales quotas and won awards for his performance.

1. THOMAS H. NALLEY JR. (TONY)
1005 Eagle Pass  Bardstown, KY. 40004
502-510-5398  tony.nalley@pcmacs.com
SALES/BUSINESS DEVELOPMENT  KEY ACCOUNT MANAGEMENT  DIRECT SALES  CUSTOMER SERVICE
Relationship Building  Solution Focused  Team Leadership/Development
Dynamic career reflecting pioneering experience and record-breaking performance in the fast-paced and competitive
telecommunications industry. Developed and created of roles and responsibilities for National Account and Channel
Partner Programs. Drives new business through providing excellent customer service and establishes strategic
partnerships with stakeholders and executives to increase channel revenue. Outstanding success in building and
maintaining relationships with key decision-makers, establishing large volume accounts and ensuring client retention
and loyalty. Progressive leader and supervisor with the ability to motivate staff members and turn under-producing
teams into record-breaking units. Well-organized with a track record that demonstrates self-motivation, perseverance
and the creativity to exceed both personal and corporate goals. Detail-oriented self-starter with excellent oral and
written communication, interpersonal, time management and technical skills.
CORE COMPETENCIES
 Complex Problem Solving  Project Management  Negotiating/Closing
 Multi-Tasking/Prioritization  Strategic Market Planning  Website Development
 Cross-Functional Collaboration  Market Research/Analysis  Process Improvements
PROFESSIONAL EXPERIENCE
Charter Communications  Louisville, KY  2004 – Present
National Accounts/Channel Partners Commercial Business SSAC Lead
 Collaborate directly with VPs, CEOs, Directors and managers both internally and externally to ensure optimal
business growth and success
 Supervise 20+ employees while providing direction and training in key decision-making opportunities on a daily basis
 Maintain up-to-date information on the website COIN, updating access and permissions as well as templates for
uploading orders into Sales force
 Extensively research and review opportunities with signed contracts and assigning them as needed to the respective
CRM representative while also reviewing and assigning any after-hours opportunities submitted by the CARE.
 Meticulously evaluate serviceability for new opportunities as well as after hours submissions
 Effectively manage the accuracy of orders and ensure the validity of all agreements
 Conduct thorough MRR verifications of all customers in the “install complete” stage
 Responsible for handling scorecards for both National Accounts and SSAC representatives
 Coordinate with local sales operations managers for escalated issues from local teams and with service activation
supervisors for escalated issues from SAR teams
 Proactively remain updated on service pricing and procedure changes and sales promotions by completing the
required/recommended training programs
 Produce and review detailed reports for all national accounts customers
 Establish and closely monitor the internal control of processes and procedures for Sales force/sales support
 Interface with other departments through written and verbal communications to successfully handle customer
situations involving customer complaints and process billing adjustments
 Accurately and efficiently place all new orders while also preparing contracts/information for billing system entry
 Ensure complete Sarbanes Oxley (SOX) compliance for Charter Business KMA on all matters pertaining to customer
billing and records retention
 Interact with a diverse, high-profile customer base including XtraNet, Hale Communications, Americomm, On Track,
Telegration, Boeing, Mega Path, Ipass, DSR and World Telecom Group
 Correspond with all levels of management including company Directors, Senior Directors and Vice Presidents as well
as client owners, CEOs and Presidents

2.  Implement critical company policies and procedures for the department using abilities, experience and training to
coach, train and mentor new and tenured employees
PCMACS.com  Bardstown, KY  2001 – 2011
Sales Operations Manager/Owner
 Established and launched a web and graphic design studio committed to creative excellence, specializing in
corporate and small business web design, web hosting, business email, domain name registrations, consultation and
computer repair
 Created and designed interactive websites for a variety of high-profile clients
 Coordinated and successfully negotiated with vendors to enhance business growth
 Quickly and efficiently set up new customer accounts and approved on-line credit accounts
BellSouth Telecommunications  Louisville, KY  2002 – 2003
Commercial Sales Business Associate
 Successfully handled inside sales, repair and customer service consultation for small businesses within the company’s 9
state regions
Sprint United Management  Louisville, KY  1996 – 2001
Business Solutions Specialist
 Achieved the top sales record in 2000 with monthly sales of over $1.098M (yearly recurring revenue) and was
recognized as a "Best of the Best" member 1999-2000
 Effectively managed and retained a customer base consisting of 1K+ customers, increasing revenue through team
efforts and minimal supervision
 Consistently obtained over 100% of sales quotas every month; created and presented innovative sales proposals to
new and existing customers spending between $500.00 and $10,000.00 per month while also regaining canceled
accounts through strong problem-solving skills
 Built and maintained strong long-term relationships with customers to ensure customer loyalty
 Served as a mentor to new and tenured sales representatives to increase their sales and customer service abilities
Additional Experience:
Pre-Deco Incorporated, Bardstown, KY: 2003 – 2004, Machine Line Supervisor/Operator
ADDITIONAL CREDENTIALS
TECHNICAL SKILLS
EDUCATION
CERTIFICATIONS/
TRAINING
Microsoft Office: Word, Excel, Power Point, Outlook; WordPerfect, Share Point Designer,
Sales force, CSG, Home World, Microsoft Publisher, Microsoft Publisher 2000, Microsoft
PhotoDraw, Dream Weaver, Flash, Fireworks 4, ACD See, Firewalls, Multi proxy, Evidence
Eliminator 5.0: Stealth, Kremlin, Windows 2000, 98, 95, NT, XP, Vista & 3.1
Nelson County Senior High School Graduating Class of 1984
Dedicated IP Certification, Sprint University of Excellence: 1998
Frame Relay Certification, Sprint University of Excellence: 1997
High Speed Data Certification, Charter Communications: 2004
HONORS/AWARDS
PUBLICATIONS
INTERESTS/
ACTIVITIES
Sprint Best of the Best Award: 1999-2000
Charter Helping Hands Award/Charter Champ Award/Charter Legacy of Excellence Award:
2007
The Stone of Blood, Strategic Publications 2012, Amazon Create Space 2014
Playing Guitar, Writing Songs, Chess

3. References: Available Upon Request
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