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Paula A. Daigle

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PAULA A. DAIGLE<br />26 Heald Bailey Drive<br />Atkinson, NH 03811<br />603.560.4944<br />pauladaigle@msn.com<br />To Whom It May Concern:<br />The following represents a quick overview of my professional qualifications:<br />I am a successful, enthusiastic, self motivated, results driven, hands-on professional in the fields of Accounts Receivable Management, Sales, Account Services / Support Management and Process Improvement with a wealth of experience and domain knowledge in Collections, Accounts Receivable, Billing, Sales, Account Service / Support and Business Operations / Optimization.  Unfortunately, like thousands of Americans I have been the subject of much corporate downsizing and acquisitions over the years which have shortened my tenure in recent positions.  <br />As your ideal candidate I bring forth 25+ years of successful work life experience with a diverse background in Collections, Sales and Support functions across several industries.  My varied background allows me to provide businesses an immediate value-add and impact in the areas of cash flow, cash receipts, sales and various support service disciplines.  I have effectively worked for Fortune 500 companies as well as small entrepreneurial companies with great success and satisfaction.<br />Quite honestly, my strengths are in bringing it all together and making it happen.  With my strong and successful management background I am able to impact a company’s strategic goals and objective more often encompassing growth along with customer retention and overall satisfaction.  I consistently obtain superior results while ensuring alignment with strategic goals and objectives.  I thrive in underachieving situations presenting me allowing me to demonstrate my proven ability to build and manage highly energized, focused, results orientated teams.<br />I've had progressive career growth in various positions including:<br />Customer Service Management: Supporting Sales and internal and external clients from proposal through delivery and cash collection.  Key success is supporting all parties as the single point of contact to the client.<br />Sales: Developing and maintaining pipeline, managing contract negotiations, developing strategy and market tactics, performing market analysis and compiling key analytical reporting.<br />Director of Credit and Collections:  Proven results with significant impact on cash flow improvement, DSO reduction, process improvement/optimization, team building, employee coaching and motivation and overall customer satisfaction.<br />Regional Sales Administration Management:  Organizational and process improvement, employee coaching, motivation and management, accurate sales reporting and executive presentation, customer retention and satisfaction and facility management.<br />Thank you in advance for your time, consideration and review of my attached resume.  I look forward to the prospect of discuss your potential employment opportunity at your earliest convenience.<br />Respectfully,<br />Paula A. Daigle<br /> <br />PAULA A. DAIGLE<br />26 Heald Bailey Drive<br />Atkinson, NH 03811<br />603.560.4944<br />pauladaigle@msn.com<br />Successful professional with extensive experience in all facets of Sales/Account Support including Finance, Customer Support Consultation, Operations, Collections, Billing, Sales Administration, Contract Negotiations, Order Administration and Business Development.<br />25+  years of experience with a proven track record of developing and sustaining strong business relationships having a direct impact on the business including: client problem resolution, managerial policy & procedure, and process improvement with domain expertise in: DSO reduction, cash flow optimization, metrics reporting design and implementation, order acceptance and processing, customer service and overall client satisfaction.  <br />Core Competencies:<br />,[object Object],Key Skills:<br />,[object Object],PROFESSIONAL EXPERIENCE<br />Coventry Workers’ Comp Services, Burlington, MA                                                                                              2007-2009<br />Customer Service Operations Manager/Collections Manager <br />Built and strengthened internal and external account relationships with Sales teams and Resolution management to resolve contract, billing and receivable issues while implementing recommendations for overall continuous improvement.<br />,[object Object]
Managed staff of 7 Analysts and Service Resolution professionals.
Effectively turned around lowest performing staff to team holding top ranking for cash collection, DSO reduction and issue resolution within 3 months.  Team consistently retained top ranking.

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Paula A. Daigle

  • 1.
  • 2. Managed staff of 7 Analysts and Service Resolution professionals.
  • 3. Effectively turned around lowest performing staff to team holding top ranking for cash collection, DSO reduction and issue resolution within 3 months. Team consistently retained top ranking.
  • 4. Developed and managed account reporting and KPI matrices on account activity.
  • 5.
  • 6. Developed standardized sales reporting to ensure consistent, high quality, accurate reporting.
  • 7.
  • 8. Evaluated, reorganized and streamlined processes resulting in improved cash flow, reduced turnaround time for order fulfillment and processing and detailed reporting.
  • 9.
  • 10. Primary point of contact and support to customers on all facets of business from order generation through the billing cycle to cash collection and ongoing account support after the sale.
  • 11. Spearheaded project team on A/R Collection system and Billing system implementation throughout Study, Design, Implementation and Training phases. EDUCATION<br />Associates Degree, Accounting/Business Management, SNHU – Concord, NH<br />25 + years Work Life Experience and Knowledge (in lieu of Bachelor Degree) in exceeding goals, customer satisfaction and delivering results.<br />CURRENT LICENSING<br />Massachusetts Real Estate LicenseNew Hampshire Real Estate License<br />MEMBERSHIPS<br />National Association of Realtors New Hampshire Association of Realtors<br />Massachusetts Association of Realtors Granite State South Board of Realtors <br /> Senior Real Estate Specialist<br />Recipient of several Achievement and Success Awards on individual and team level<br />