1. JOHAN D.ROSEBY
7161 N. 163RD Street
Bennington Nebraska 68007
(402) 319-5697 / (402) 965-8527
jr6422@gmail.com
EXPERT SALES MANAGER
Over 20 years of management experience and proven track record for leading multiple sales teams within a territory to
success. Areas of expertise include, but not limited to, prospecting and upstart of new locations, employee development,
while achieving profitable sales results, and ensuring each location delivers excellent customer satisfaction.
Areas of Expertise
 Management  Sales  Customer Service
 Project Management  Client Relations  Leadership
 Innovative Processes  Communication  Employee Development
PROFESSIONAL OVERVIEW
AT&T in Nebraska and Iowa 2004-PRESENT
Retail Account Executive April 2011 – Present
Retail Connections Manager November 2010 – April 2011
National Retail Account Executive January 2004 – October 2010
 Manage and support a territory of exclusive and non-exclusive AT&T points of distribution within assigned
territory.
 Develop strategies for store and company profit success with leaders and staff within AT&T points of distribution.
 Ensure employee development and growth while also growing the brand in areas of wireless products, security
home automation, and Direct TV.
 Coach, train and mentor AT&T third party sales associates, managers, district managers, and market leaders to
stay updated on new products and procedures.
 Research and analyze market and store demands to influence proper staffing to meet guest demands during
peak times.
 Analyze stores performance and work with store leaders to design new hire training curriculum to improve new
hire on boarding results.
 Manage and report daily sale progress and areas of opportunities to help drive teams to their monthly goals.
 Aid in working with real estate team in finding and opening new store opportunities within market for AT&T third
party dealers.
 Seek out talent to refer to store leaders to ensure a bench of qualified candidates.
 Aid locations with the training, tracking and closing of small business leads to continue to grow revenue outside of
stores.
 Handle escalated guest issues to maintain a high level of customer service satisfaction and to ensure business
growth.
EBay/PayPal in Omaha, Nebraska 2003 – 2004
Conflict Resolutions Supervisor
 Build, coach, and direct employees to be a highly responsive team to meet and exceed customer expectations.
 Review and communicate daily performance, objectives, quality, and attendance reports to ensure production
standards are consistently met.
 Identify unique training needs for the Resolution Services team and work with the training department to ensure
training is developed and delivered to agents.
 Establish relationships with other supervisors throughout the organization to ensure excellent information flow and
feedback on impacts of process, policy, and product changes.
Ford Motor Credit in Omaha, Nebraska 1991 – 2003
Customer Support Manager 1997-2003
Loan Analyst 1991-1997

2.  Be Face of Ford Motor Credit in dealing with customer issues to aid company in maintaining a high level of
customer satisfaction.
 Manage time and responsibilities for a twelve-member team.
 Complete annual employee reviews.
 Educate and train new hires.
 Advocate for team recognition.
 Maintained team’s work stats.
 Ensure each team member adheres to company goals and policies.
 Educate customers and dealers on Ford’s new policies and procedures.
 Research misapplied payments.
 Collect on past due accounts and research credit scores for new loan approvals.
 Prepare billing invoices and correct billing discrepancies.
 Review accounts for fraudulent activity.
 Up sell and enlighten customers on the features of Ford’s American Road Insurance.
United Parcel Service in Omaha, Nebraska 2002 - 2003
Part-Time Training Supervisor
 Exceed production standards, within one month, recommended for unloading packages.
 One of the few supervisors that would train in both the inbound and outbound departments.
 Chose successful candidates for employment and oversee new-hire training and evaluations, as well as the
training for seasonal employees.
 Enforced safety regulations endorsed by the company and O.S.H.A.
Best Buy in Omaha, Nebraska 1989 - 1991
Service Technician Supervisor
 Oversee in-store service department.
 Install, repair, and sell a vast number of in-car cellular phones, stereos, speakers, alarms, and electronic
products, while overseeing three other service technicians.
 Ensure installations and repairs are completed in a timely manner, ensuring customer satisfaction.
 Audio/Video Department Sales Associate
 Lead sales associate for the Audio/Visual Department to assist customers with electronic purchases.
EDUCATION
Electronic Technology, Metropolitan Community College 1989-1990
Finance/Business Management, Metropolitan Community College 1990-1991
High School Diploma, Northwest High School 1986-1989
RECOGNITIONSAND ACHIEVEMENTS
AT&T: Numerous awards, recognitions and Harvard university certifications
Ford Motor Credit: Outstanding Service Award for Highest CSI (Customer Service Index) multiple years
Exceed Customer’s Expectations certification
Diffusing Customer Anger certification
Ford’s Management Certification
United Parcel Service: UPS’s Management Certification
REFERENCES
Robert Pullum Friend (402) 938-0818
Troy Birch Colleague (402) 321-9953
Kevin Vann Friend (402) 250-2450
Elizabeth Hoyt Colleague (310) 819-2988