This document contains Deborah Allen's resume. She has over 9 years of experience in customer service and support roles. Her skills include exceptional customer service, problem solving, meeting financial goals, data entry, and Microsoft Office proficiency. Her objective is to obtain a career where she can utilize her customer service skills and knowledge to exceed expectations by delivering excellent service and putting customers first. She has worked as a Charter Manager, Accounting Clerk, and Customer Service Representative for Groome Transportation and Pearson Government Solutions.

1. Deborah
Allen
6221 Old Union Road
Charles City,VA 23030
804-832-8898
dallen5787@yahoo.com
Career Snapshot
 Nineyears of
commended
performancein key
customer service
and supportroles.
 Expertin customer
care/communicatio
ns,problemsolving,
relationshipbuilding
and trainingand
support.
 MS Office“power-
user”with
additional
proficienciesin
mixed databases.
Computer Skills
MicrosoftOffice:Word, Excel,
PowerPoint, Access,Outlook
AS/400
Mission Statement
Strive to exceed customer/
employerexpectationsby
delivering second-to-none
service. Alwaysputting the
customerfirst.
To obtain and develop a career with a reputed organization where
I can utilize my knowledge, customer service and other assorted
skills and diligence in all aspects of my position.
Key Skills
 Exceptional Customer Service
 Troubleshooting/ Problem
Solving
 MaintainingLowLoss/ LP
 ExceedingFinancial Goals
 Cash Management
 Customer Order Fulfillment
 Payroll
 Inbound/Outbound Calls
 Marketing
 US DOTLaws
 Collections
 On-Call Supervisor
 Drivers Daily Logs
 Fuel Taxes
 Managing40+Employees
 Monthly Billing
 Training(Sales&
Customer Service)
 Developing
 Data Entry
 ComplaintHandling
 Scheduling
 Reports &
Documentation
 10 key/ 55 WPM
 SettingPayment
Arrangements
 IncreasingSales/Volume
 Ordering
 ReconcilingAccounts
 ProcessingPayments
Professional Experience
Groome Transportation
Sandston, VA 23150
Groome Transportation
Sandston, VA 23150
Pearson Government Solutions
Chester, VA
CharterManager Sept2007 to present
Accounting Clerk June2006 to Sept2007
CSR,February 2006to June2006
Education
CharlesCity High School 2005 - HighSchoolDiploma
Richmond Technical Center 2005- CertificateinMedicalSystemsAdministration
VirginiaInstitutefor Pharmacy Technicians2005 - PharmacyTechnician