CRM Selection Processes: Best Practices in Evaluating Your CRM Options
Toronto, ON Resume for Linkedin, 1-4-17
1. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
WEDNESDAY, JANUARY 04, 2017
To: The LINKEDIN Community:
(A general Cover Letter/Resume posted on LINKEDIN.)
To Whom It May Concern:
I have achieved success in many areas, with different organizations (large & small), such as IBM,
NASA, Toshiba, and Computer Sciences Corporation, and would like to discuss how my
experiences may be able to assist your Organization advance its mission.
My experience includes the following:
• B2B Sales: Outside/Inside/Retail Sales Consulting, with SAP & CRM Systems Experience
• Systems Analysis
• Computer Education & Training: both in the classroom, and at client sites
My experience spans the range below:
• Inside, Retail, and Outside Sales & Marketing; Sales & Marketing Management.
• Computer Education & Training Centre Creation & Development, Trainer, and Owner.
• Published articles in Computer Data Magazine (Toronto), and Where Magazine (In the Twin
Cities of Minneapolis & St. Paul).
• eBook publisher of the "Toronto Streets Book!"
(http://www.smashwords.com/books/view/277327 ). I am also a published poet.
Some achievement highlights are listed below:
• Sold 800 PCs to Ontario Hydro, in Toronto, a value of more than $3 million.
• Earned a Multi-Year Computer Education & Training Contract with Monterey County IT
Department, to train County Employees; biggest employer in the County.
• Developed a Training Expansion Marketing Plan for CompUSA (in Bloomington, MN).
• Sales & Marketing of more than $5.5 million in TOSHIBA Print Management Solutions, in
the Tri-County Area of San Benito, Santa Cruz, and Monterey Counties, in California.
I have an experience mix that, I feel, would be beneficial to your Organization, including customer
service, project management, sales & marketing of computer systems, network solutions, SOW
contracts for enterprise applications & systems development, computer software, computer
education course sales, and many types of office equipment systems; management/supervisory
experience; consulting, analysis, and programming experience, as well as training, program, and
business development experience.
Thank you for your time, and for your kind & careful consideration of my qualifications. I would enjoy
speaking with you about the specifics of the position, and how my experiences would fit into your
Organization’s culture.
Sincerely,
Clinton (Butch) Taylor
bgsgroup2001@aol.com DataTrainCEC@aol.com
2. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
RESUME
A SALES & MARKETING PROFESSIONAL,
WITH 10+ YEARS OF EXPERIENCE IN ORGANIZATIONS, LARGE & SMALL
• Results-oriented professional with proven experience, and an impeccable work ethic.
• Excellent oral and written communication and interpersonal skills, diplomacy, and sensitivity.
• Exhibits professionalism, self-initiative and ability to anticipate & address issues as they arise.
• Earned multiple awards for Sales and Marketing of TOSHIBA Equipment and software.
• Confident working in environments where performance is measured.
• Mostly meet or exceed outbound sales centre performance metrics.
• Business Development Consultant to various venues.
SOFTWARE & COMPUTER LANGUAGE SKILLS
MS Office Products: Word, Excel, Visio, PowerPoint, FrontPage, Access, Outlook, Project,
Publisher; SAP CRM/ERP System; Corel Office & Graphics Products; J-Walk CRM Sales
System; ACCPAC; NOVELL Network Certified; ACT! CRM System; Adobe Acrobat; QUESTAS;
TOSHIBA Encompass Financial Analysis System; eCopy System, TOSHIBA e-Commerce, etc.
SALES & COMPUTER TRAINING
• Luxottica Group S.p.A. On-Going Sales Training System
• XEROX Sales Training Program
• MYRON Manufacturing Corporation Sales & Systems Training Program (2 Certificates)
• Pitney-Bowes Sales Training School
• TOSHIBA Document Management & Online Systems Analysis Programs Training
• NOVELL Networking Training Course: NOVELL Network Certified
• MicroSoft North Central Sales Master Certification Program Qualifier
• IBM School: Various courses
PROFESSIONAL EXPERIENCES
INSIDE TELEMARKETER (CONDUCTED NATIONWIDE SURVEYS) FOCUS RESEARCH (FT TEMP/CONTRACT POSITION,
THROUGH ALTIS HR) TORONTO, ON 2016
• Conducted Telephone Surveys, across Canada, concerning Canada Mortgage & Housing
Corporation (CMHC) issues, important to all Canadians and Permanent Residents.
• Speed, accuracy, persistence, and patience were needed to acquire the necessary data for
our Survey Analysts.
INSIDE PRE-QUALIFICATION SALES CONSULTANT CAREERLEAF INC. (JOB BOARD SOLUTIONS) TORONTO,
ON 2016
• One of the leading SaaS (Software as a Solution) Job Board Solutions providers.
• Based in Toronto, with clients in the US, Canada, the UK, and Australia.
• Duties include making outbound TeleSales calls to businesses in the US and in Canada,
attempting to connect with DMs about increasing their Organization’s ROI.
• Daily procedure consists of hand-dialing a myriad of phone calls, attempting to reach DMs
who will purchase our items. Metrics require the range of from 20 to 50 dials per day.
INSIDE TELESALES CONSULTANT MYRON MANUFACTURING CORPORATION SCARBOROUGH, ON 2015
• Major supplier of Business Enhancement & Promotional Items.
• Duties include making outbound TeleSales calls to businesses in the US and in Canada,
attempting to connect with DMs about increasing their Organization’s ROI.
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3. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
• Daily procedure consists of hand-dialing a myriad of phone calls, attempting to reach DMs
who will purchase our items. Metrics require the range of from 150 to 200 dials per day.
• Placed in the “Lapsed 2” Team, calling on clients who have not ordered in 2 to 4 years.
INSIDE TELEMARKETER (CONDUCTED NATIONWIDE SURVEYS) FOCUS RESEARCH (FT TEMP/CONTRACT POSITION,
THROUGH ALTIS HR) TORONTO, ON 2014
• Conducted Telephone Surveys, across Canada, concerning Canada Mortgage & Housing
Corporation (CMHC) issues, important to all Canadians and Permanent Residents.
• Speed, accuracy, persistence, and patience were needed to acquire the necessary data for
our Survey Analysts.
SALES ASSOCIATE/SUNGLASS CONSULTANT MACY’S MONTEREY LUXOTTICA GROUP S.P.A MONTEREY, CA 2012 -
2014
• Luxottica Group S.p.A is the world’s largest eyewear company.
• Joined the SunGlass Hut in Macy’s Monterey for the Holiday season of 2012.
• Exceeded sales objectives and asked to stay on.
INSIDE SALES EXECUTIVE/CUSTOMER ALLIANCE & CUSTOMER SERVICE REPRESENTATIVE PARI
RESPIRATORY EQUIPMENT, INC MONTEREY, CA 2011
• Using SAP & CRM, contacted clients & Distributors (with high volume of Sales Orders).
• Heavy volume in end-user (patient) returns & authorized product replacements.
• Facilitated PARI guarantee registration process with end-users, and answered inquires.
SALES & MARKETING ACCOUNT EXECUTIVE ZOOM IMAGING SOLUTIONS (TOSHIBA) SALINAS, CA
2010
• Sales & Marketing of Office Automation Solutions during recession.
• Back to Sales & Marketing of Toshiba Solutions, as I had done at The Madden Company.
SALES & MARKETING ACCOUNT EXECUTIVE DATAFLOW BUSINESS SOLUTIONS (KYOCERA-MITA)
SALINAS, CA 2008 - 2009
• Sales & Marketing of Office Automation Solutions.
• Left to pursue other options. The recession had hit the Monterey market very hard.
NEW BUSINESS DEVELOPER THE MADDEN COMPANY (TOSHIBA) MONTEREY, CA 2004 - 2008
• Personal sales were more than 85% of the company’s total volume, during this timeframe.
• Sold more than $5.5 million in TOSHIBA MultiFunctional Automation Devices.
• Researched & Developed a WEB-Based, e-Commerce Site for one local University.
ACCOUNT EXECUTIVE; TRAINING CONSULTANT; INSTRUCTOR DATATRAIN COMPUTER EDUCATION & TRAINING
CENTER MONTEREY & SALINAS, CA 1999 - 2001
• Sales & marketing of computer education programs to Corporate and Institutional clients;
developed & taught courses to corporations & individuals, using adult learning techniques.
• Project Manager for several training projects, including CTB McGraw-Hill’s ETP Program.
• Responsible for training centre marketing, advertising, and promotional programs.
• Used consultative techniques to develop new clients & increase sales to current clients.
• Increased revenues for our Organization through community & business activities.
SR. SALES & MARKETING ACCOUNT EXECUTIVE ALTO TRAINING AND CONSULTING MINNEAPOLIS, MN 1998 -
1999
• Microsoft North Central Sales Master Certification Program Qualifier.
• Responsible for selling Alto’s Application & Systems Development solutions into the CFO,
MIS Dir. & other top levels of Fortune 100, 500, & 1000 companies, in the Upper Midwest.
• Alto was a Microsoft Solutions Provider Partner/Citrix Gold Reseller.
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4. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
• Experts in SQL 7.0 Server, Access, Visual Basic, and WinFrame/MetaFrame Projects.
• Position blended sales, systems analysis, management, training, and programming skills.
TRAINING CENTRE BUSINESS MANAGER IN TRAINING; TRAINING CENTER BUSINESS MANAGER COMPUSA, INC
BLOOMINGTON, MN 1998
• Was offered above position, for the Twin Cities area, of Minneapolis/St. Paul, MN
• Proposed a radical new Marketing Plan for expanding CompUSA’s Training Classes.
• I seriously considered this great position, but went with Alto Consulting, instead.
TRAINING CENTER CORPORATE ACCOUNT MANAGER; SALES & MARKETING CONSULTANT; COURSE DEVELOPER;
NETWORK ADMINISTRATOR; FACILITIES MANAGER THE SCIENCE MUSEUM OF MINNESOTA’S COMPUTER
EDUCATION CENTRE MINNEAPOLIS & ST. PAUL, MN 1994 - 1998
• Was involved with the Science Museum of Minnesota’s Diversity Project.
• Responsible for sales & marketing of computer education programs to corporate clients.
• Novell-Certified Network Administrator.
• Responsibility for training centre advertising & promotional programs.
• Researched, developed, & taught a variety of courses, to corporate and individual clients.
• Was lead IBM Instructor (11 PC/3 MAC Classrooms: we were the 4th
largest CEC in MN).
ACCOUNT EXECUTIVE, MAILING SYSTEMS DIVISION PITNEY-BOWES CORPORATION SYRACUSE, NY 1994
• Graduated from Pitney-Bowes Sales Training School, one of the top sales courses in US.
• Achieved 173% of quota; selected as District Salesperson of Month, 1st
month after training.
• Sold Pitney-Bowes mailing, shipping, & metering equipment to new clients & installed base.
TELE-SALES GROUP MANAGER; CHANNEL TELE-SALES REPRESENTATIVE WYNIT, INC SYRACUSE, NY 1993 - 1994
• Prospected for, set up, & cultivated reseller channels, worldwide, using Telemarketing.
• Utilized good territory management skills to generate monthly account growth & wholesale
profits; managed a team of 3 persons.
• Sales & Marketing of computer systems & software, Networking systems, service contracts,
support & consulting services, consultative/programming services, education & training.
• Generated additional sales volumes by means of excellent customer support activities.
ADDENDUM TO RESUME AND PROFESSIONAL RECOMMENDATIONS
(PLEASE NOTE THAT THE FOLLOWING REFERS TO THE COMPUTER SALES & TRAINING CONSULTING FIRM OWNED BY ME. ALL
ENTRIES CONTAINED HERE ARE DONE WITH CONTRACTS, UNDER THE BG & S GROUP CONSULTANTS BANNER. )
SALES & MARKETING; COMPUTER EDUCATION TRAINER BG & S GROUP CONSULTANTS (MULTIPLE
ACTIVITIES: PLEASE SEE BELOW) PEBBLE BEACH, CA & TORONTO, ON 1994 TO PRESENT
• Computer Education & Training Business Developer (Launched, owned, & ran three
Computer Education & Training Centres, in the Monterey Peninsula area).
• Computer Software Consultant, Fund-Raising Development Software.
• Computer Hardware & Software Sales; B2B Sales; Sales Training.
CONTRACT INSTRUCTOR/CONSULTANT COUNTY OF MONTEREY IT TRAINING DEPARTMENT SALINAS,
CA 2002 - 2004
• Contract with County IT Training Department, for computer education & training.
• Monterey County, at more than 4000 employees, is the County’s largest employer.
DIRECTOR OF CONSULTING & TRAINING/DEVELOPER LIVEWIRE COMPUTER EDUCATION CENTRE (CEC)
MARINA, CA 2003 - 2004
• Conceived & developed a business CEC, with LiveWire Computer Consultants.
• Handled all aspects of developing and running this business.
• Managed, trained, & motivated instructors; handled customer satisfaction/quality issues.
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6. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
VOLUNTEER ACTIVITIES
• Salvation Army, Monterey, CA: Helped in food collection and Angel Tag Giving every
Christmas; worked directly with our contact. Helped organize food drives during the year.
• American Cancer Society, Monterey, CA: Worked with Team for Relay of Life Events;
solicited donations for our booth for raffle.
SOME INTERESTS:
Photography, audio-visual, chess, movies, traveling, training, people, walking, business
development, computers, acting, book publishing, poetry, Canadian & US History, working with
children & seniors, attending Chamber meetings & functions, ROKU, etc.
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7. Clinton (Butch) Taylor
Box 11032 Guildwood Parkway
Toronto, ON M1E 1P1
bgsgroup2001@aol.com, DataTrainCEC@aol.com
VOLUNTEER ACTIVITIES
• Salvation Army, Monterey, CA: Helped in food collection and Angel Tag Giving every
Christmas; worked directly with our contact. Helped organize food drives during the year.
• American Cancer Society, Monterey, CA: Worked with Team for Relay of Life Events;
solicited donations for our booth for raffle.
SOME INTERESTS:
Photography, audio-visual, chess, movies, traveling, training, people, walking, business
development, computers, acting, book publishing, poetry, Canadian & US History, working with
children & seniors, attending Chamber meetings & functions, ROKU, etc.
6 of 6