1. Kevin D Ealy
Summary
Sales and Customer Service professional with over 5 years of experience in Business Development, Account
Management, Goal Attainment, and Data/Order Entry. Highly proficient in Sales Closing, Problem Resolution, and
Customer Retention.
Highlights
Superior communication skills
Effective team player
Superior organization skills
MS Office proficient
Resolution-oriented
Cheerful and energetic
Accomplishments
Sales and Customer Service
Surpassed weekly sales goals by 25% for the North Georgia region.
Increased sales by 18% over a two year period.
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Interacted with business owners and decision makers in the Northeast, Upper Midwest, and Southeast regions of
the US ensuring quality customer service and product needs are met for their companies.
Experience
Call Center Customer Service Representative (Contract Position)
January 2015 to March 2015
Staffmark Staffing Solutions - Lenexa, KS
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Achieved customer satisfaction rating of 100% within 2 months, exceeding corporate target.
Demonstrated mastery of customer service call script within specified timeframes.
Customer Care Professional
July 2014 to January 2015
United Healthcare - Overland Park, KS
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Demonstrated mastery of customer service call script within specified timeframes.
TeleRecruiter
February 2011 to May 2011
American Red Cross - St. Louis, Missouri
Placed outbound calls to recruit blood donors.
Contacted current and potential donors to schedule future donation appointments.
Completed reminder calls, appropriate follow-up, modification of records and special projects to achieve
established goals.
Regional Customer Service Representative
3641 Santiago Drive, Florissant Missouri 63033
Cell: 314-307-6959 - kdealy2001@yahoo.com

2. January 2011 to January 2013
Aramark Uniform Service - St. Louis, MO
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Developed new client retention strategies resulting in an increase of over 30%.
Responded to all customer inquiries in a timely manner.
Associate Donor Recruitment Representative
November 2009 to February 2011
American Red Cross - St. Louis, MO
Planned and implemented effective strategies to recruit and retain donor groups who will sponsor collection
operations, work to achieve established blood collection goals, and ensure sufficient numbers of specialized
donors to meet program needs
Developed potential group leads
Created new partnerships with several large corporations for sponsorship in blood donating drives.
Route Sales Representative
October 2007 to June 2009
Sara Lee Bakery Group - Decatur, GA
Planned and organized routes within territory to maximize efficiency and time in the field.
Used networking opportunities to create successful, on-going business relationships.
Addressed customer questions and concerns regarding products, prices and availability.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Used networking opportunities to create successful, on-going business relationships.
Route Sales Representative
October 2005 to October 2007
Tropicana - Norcross, GA
Planned and organized routes within territory to maximize efficiency and time in the field.
Responsible for implementing all business-building and relationship-building expectations with uniquely
assigned accounts and customers.
Responded to all customer inquiries in a timely manner.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Upsold add-on products to existing customers, generating incremental revenue of $300,000 per year.
Contacted new and existing customers to discuss how specific products could meet their needs.
Created new processes and systems for increasing customer service satisfaction.
Education
B.S : Business Administration
Lane College - Jackson, Tennessee
Business Administration