Resume

1. Brooke Lema
1226 Olive Street Apt. 1208 St. Louis, MO 63103| 314.809.4886 | Brookelema2@gmail.com
Professional Experience
Client Support Specialist
KellyMitchell Group Inc. (Clayton, MO) July 2014-May
2016
• Established new client accounts by taking the lead on configuring different onboarding processes
• Lead the Chicago division with the responsibility for solving complex client issues
• Managed payroll bi-monthly for 250+ consultants
• Maintained working relationships with clients to rapidly respond to questions or concerns
• Provided administrative and logistical support to consultants, recruiters, and account managers
Retail Service Representative
First National Bank of St. Louis (St. Louis, MO) Oct. 2013-July
2014
• Actively participated in branch sales programs and achieved individual monthly sales goals
• Established lasting relationships with commercial and private customers
• Consistently satisfied customer needs based on knowledge of the banking organization
• Managed teller functions in accordance with established bank policies, procedures, and regulations
Financial Service Consultant
First Community Credit Union (Eureka, MO) Jun. 2013-Sep. 2013
• Cultivated member trust by continuously identifying needs and complying with financial requests
• Processed up to 70 financial transactions on a daily basis
• Acted as a sales liaison by referring inquiries to the proper department or individual
Intern
Enterprise Rent-A-Car (Springfield, MO) May 2012-May 2013
• Applied marketing skills to secure new business with Chevrolet and Dodge dealerships
• Contributed to revenue growth through individual sales
• Planned and implemented various successful customer engagement activities and community events
• Coordinated account receivables to secure timely monthly payments to support company financials
• Instructed new management trainees on company processes, systems and selling techniques
Achievements
Top 20 in Regional Sales, Enterprise Rent-A-Car Sep.
2012
• Ranked number 13 in the region (which includes Springfield, Joplin, Wichita, and parts of Arkansas) by
outperforming 92% of employees in monthly sales.
Education
Missouri State University – B.S. in Business with Minor in Marketing, May 2013, GPA: 3.46/4.0

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Competence – Word, Excel, PowerPoint, Outlook, Social Media Marketing
Note: References available upon request.
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