1. Michelle Clarke
43 Chopin Avenue, Toronto, ON, M1K2W3 416.799.0326
Michelle.Clarke8@hotmail.com https://ca.linkedin.com/in/michelle-clarke-91191ba5
HIGHLIGHTS OF QUALIFICATIONS
 Excellent communication and relationship building skills
 Effectively assess needs of clients using current interview strategies in counseling
 Capable group facilitator with a keen understanding of workshop delivery and the group
work process
 Theoretical knowledge of psychological disorders, current therapies and the anti-
oppressive approach to counseling / service delivery
 Proficient with client tracking systems, MS Word, Outlook, Excel and PowerPoint
EMPLOYMENT EXPERIENCE
YWCA Toronto Employment Centre
Career and Resource Information Assistant (Contract) May 2016 – Sept. 2016
 Assisted clients with career planning, job search strategies, resumes, cover letter writing
and interview skills
 Developed and facilitated employment-focused workshops
 Designed and delivered a one day cash register training course, combining hands on
cash register training with employability workshops, which provided a unique learning
experience for clients and increased traffic to the centre
 Worked closely with all team members in achieving an overall increase in program
outcomes and success
 Assisted with client record keeping, client follow up and front desk relief
Student Co-op Experience (Unpaid) Sept. 2015 – Apr. 2016
 Assisted career counselors and job developers with client intake appointments, case
management activities and client follow-up
 Developed and facilitated various employment-related workshops
 Attended job fairs, community events and other outreach activities promoting the
services of the centre
 Helped organize and implement the agency’s successful relocation to a new office
working under high pressure with tight time lines and deadlines
 Worked with other team member to plan and host a successful employer/client holiday
appreciation event involving over 60 guests

2. Michelle Clarke 416.799.0326 Michelle.Clarke8@hotmail.com Page 2
EMPLOYMENT EXPERIENCE CONTINUED
Starbucks Canada, Toronto ON
Barista 2013 - 2015
 Trained new employees according to company policies and procedures
 Maintained strong sales by building customer relationships and ensuring customer
satisfaction
 Worked closely with team members to deliver services efficiently
EDUCATION
Centennial College, Toronto ON
Social Service Worker Diploma 2016
SafeTalk Suicide Alertness Certificate 2015
Winston Churchill Collegiate Institute, Toronto ON
OSSD 2009