This document discusses various methods and agents used for cleaning and sanitizing surfaces in food service. It describes cleaning as the process of removing food and soils using a cleaning agent. Common cleaning agents mentioned include detergents, which contain surfactants to lift soils, degreasers for removing burnt grease, acids in mild to strong solutions, and abrasives that can scrub off dirt and stains. Sanitizing methods include heat from steam, hot air or hot water, as well as chemicals like chlorine, iodine, and quaternary ammonium compounds at specified concentrations and contact times to kill bacteria. Key factors in sanitizer effectiveness like temperature ranges and disadvantages of each sanitizer are also outlined.