The document discusses cleaning and sanitizing in a food service setting. It defines cleaning as removing soil while sanitizing kills microorganisms. There are four categories of cleaning agents - detergents, solvents, acids, and abrasives - as well as two sanitizing methods, heat and chemicals. Effective sanitizing requires proper cleaning first followed by adequate concentration, temperature and contact time of the sanitizing agent. Utensils must be cleaned, sanitized and dried to prevent contamination. Regular cleaning of all kitchen surfaces helps remove bacteria.