Cleaning involves removing dirt and food from surfaces using cleaning agents like detergents. There are four categories of cleaning agents: detergents, solvent cleaners, acid cleaners, and abrasive cleaners. Sanitizing uses heat or chemicals to kill germs and comes after cleaning. Common sanitizing methods are heat above 165°F for 30 seconds or approved chemicals like chlorine or quaternary ammonium at specified concentrations and contact times. Proper cleaning and sanitizing of utensils and kitchen areas is important for food safety.