1. Lisa Asero
(201) 323-1976 ● lisa.asero@hotmail.com
CAREER PROFILE
Performance and support of office administration and assistance with a demonstrated history of skill through experience and
leadership. Highly adept and resourceful in managing office assignments and directing activities. Articulate communication
abilities, both written and verbal, in presenting information and corresponding with customers and staff at all levels and
roles.
SUMMARY OF SKILLS AND STRENGTHS
 Office Management
 Organized
 Goal Setting
 Data Entry
 ISuites
 Cross-Functional Skills
 Customer Support
 Project Management
 Relationship Building
PROFESSIONAL EXPERIENCE
AIG/CHARTIS INSURANCE, Parsippany, NJ 1993 to 2013
Underwriting Clerk (2012 to 2013)
 Deliver vital support to Underwriters through processing data, analyzing information and organizing assignments
and tasks relieving the Underwriter and allowing focus on direct assignments.
 Routed risk-involved matters to Underwriter for evaluation.
 Compiled and distributed all mail received in the office and ensured proper delivery.
 Facilitated correspondence with field personnel to inform of underwriting actions taken.
 Prepared documents, forms, and files including overnight requests for certificates, applications and facilitated
assignment to the handling Underwriters expeditiously.
Achievements:
 Processed incoming requests through Isuites and routed to correct underwriters inside of 24 hours.
 Prepared bump-up endorsements resulting from audits on prior term policies and facilitated proper assignments to
underwriters for completion of processing.
 Generated bureau criticism reports for assignment to the proper underwriter/underwriting assistant to complete
processing.
 Uploaded renewal applications received through AIG’s renewal mailbox into Isuites, and assigned them to the
proper underwriter for evaluation.
Policy Processing Coordinator (1993 to 2012)
 Supported office administration, broker tasks, and customer processes to maintain overall office operations and
success.
 Conducted application follow-up notifications, updates, and cancellations ensuring all timeframes were met.
 Produced accurate assignments of policy numbers, policy setup and detailed data input into all systems as necessary.
 Processed broker addressing, name changes, and policy updates within 24 hours to promote timely completion of
documentation and records keeping activities.
 Administered estimated audit requests that came in from the field auditors.
Achievements:
 Skilled in Application Tracking System for updating applications, and ISuites.
 Processed New Business Direct Assignment applications submitted from Bureaus/NCCI via online and US Mail
within 24 hours of receipt.
 Improved processes, teamwork and assistance through participation and suggestions in meetings, evaluating current
processes and developing efficient methods for accomplishing assignments.
 Assignment and completion of special projects and providing support to teams.
EDUCATION AND TRAINING
Bachelor’s Degree in English Literature, William Paterson University, Wayne, NJ