1. SUSAN GAGNON
10 Silo Dr., Rocky Hill, CT 06067 susan.gagnon@sbcglobal.net 860.808.7141 cell
PROFILE
A results oriented Administrative/Executive Assistant in Education, Healthcare, Manufacturing, and
Software Technology. Extensive experience partnering with internal and externalcustomers to deliver
excellent customer service. Outstanding communicator with proven ability to perform high level
administrative processes independently. Core competencies include:
 Accountability
 Customer/Client Service
 Building Relationships
 Project Management
 Continuous Improvement
 Training
COMPUTER EXPERIENCE
Microsoft Programs: Outlook, Word, Excel, PowerPoint, SharePoint
PROFESSIONAL EXPERIENCE
AUTOMOTIVE DEALER PROFESSIONAL PLACEMENT,Berlin, CT
Administrative Assistant to VP of Marketing and Recruiting Manager September 2016-Present
 Assists with all aspects of recruiting events including preparing marketing and hand-out materials,
arranging meeting venues, ensuring site technology is event ready, ordering catering, and arranging
transportation to and from meeting site.
 Performs follow up actions from recruiting events including processing collected material and data,
creating new files, correspondence with attendees,updating records, reconciling travel expenses, and
providing internal and external feedback to managers.
 Supports administrative initiatives including managing schedules and calendars relevant to current
and future projects, composing documents, and compiling reports.
 Tracks all client and vendor data related to assignments and projects. Provides reports as requested.
 Maintains professional demeanor with visitors, clients and vendors consistent with the ADP mission
and philosophy.
ROBERT HALF/OFFICETEAM, Hartford, CT
Executive Assistant to the General Counsel (Trinity College) July 2016- September 2016
Provided high level of administrative support to General Counsel and Secretary of the College:
 Maintained active in-person and telephonic meeting calendar by establishing and prioritizing key
appointments.
 Arranged domestic and international travel and reconciled travel and credit card expenses.
 Managed the collection, printing, assembling, and distribution of materials and handouts for the New
Trustee Orientation and other Board of Trustee meetings.
 Received, documented, and tracked OC legal bills through approval, processing, and payment.
 Provided daily update of workload tasks to organize and monitor time sensitive projects.
 Streamlined work flow process of documentation for review and signature by the GC to ensure
timely response.

2. susan.gagnon@sbcglobal.net SUSAN GAGNON 860.808.7141 Page 2
AUTOMOTIVE DEALER PROFESSIONAL PLACEMENT/AFFORDABLE BUSINESS BROKERS, Farmington, CT
Assistant to President 2013-July 2016
 Adeptly answered and exercised independent judgment to prioritize all telephone calls.
 Resolved client issues at first level. Communicated higher level concerns to senior management to
ensure timely and positive outcome.
 Led administrative initiatives including managing calendars, coordinating appointments and
meetings, securing facilities, composing documents and preparing meeting materials.
 Accountable for ongoing management of client database and filing system.
 Point person for office equipment maintenance, ordering supplies, incoming/outgoing mail and
faxes, special events and keeping office organized for maximum productivity.
KLAUS LARSEN LLC, Wethersfield, CT
Business Specialist 2012-2013
Product/Service Sales to Non-Profit Organizations, Condominium Associations,Residential Homes
 Generated new client business and potential referrals to company’s portfolio.
 Prepared client proposals and negotiated pricing. Resulted in $250K in sales.
TYMETRIx, Hartford, CT
Manager, Training Services 2001-2011
 Developed and implemented first Training Department for the company after identifying a need of
additional support for Fortune 100 clients. Increased client usability of product.
 Trained over two thousand Fortune 500 client users in first year of new training program. Resulted
in a financial award and recognition by CEO.
 Designed custom training programs and created custom user guides for each client depending on
scope of software purchased. Increased customer satisfaction.
 Developed, implemented, and delivered a Training Program for the second iteration of the
company’s e-billing software program. Addressed changes to technology.
 Worked with clients to manage and implement change initiatives. Reduced fear of change.
 Generated $150,000 in training revenue by designing new training offerings to Fortune 500 clients.
 Reduced costs and saved $43,000 by renegotiating consultant contracts.
 Managed and mentored a staff of in-house trainers and outside consultants.
 Subject Matter Expert and presenter at industry conferences and marketing events. Led to new RFP
requests from corporate legal departments and additional purchases from existing clients.
 Continuously monitored client usage of application and advised account teams where additional
training opportunities would increase client satisfaction.
 Oversaw content accuracy of all training manuals, conference materials, and sales brochures.
AVIAHEALTH, Avon, CT
Regional Account Manager, Website Implementation 1999 – 2001
 Project Lead for managing customer relationships and expectations of Website (MyKidsDoctor.com)
 Teamed with Marketing to develop and implement the first customer satisfaction feedback process.
 Assisted Sales Managers with identifying opportunities within the tri-state region.
EDUCATION
B. S., Business Administration, CEDAR CREST COLLEGE, Allentown, PA
Certified Paralegal, CEDAR CREST COLLEGE, Allentown, PA
AFFILIATIONS
 ASTD (American Society of Training and Development)
 Member of Middlesex United Way Women’s Initiative
 Alumni Association, Cedar Crest College