this is a brief explanation on how to assert and influence other in workspace or otherspace. despite all that we have been taught, we are humans. an animal with tools and emotion

1. Asserting And
Influencing
I N T E R P E R S O N A L S K I L L S
A look at the importance of Interpersonal
Skills At Work - John Hayes
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2. The behavior
W H A T I S A S S E R T I V E ?
of an individual to behave in his or her
personal foremost involvement, to hold up
for herself or himself, without excessive
anxiousness, to convey true belief
comfortably, or to work individual rights
without abnegating the rights of people.
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3. Agenda
KEY TOPICS DISCUSSED IN
THIS PRESENTATION
Distinguish assertive and aggresive behaviour
Understand why some people didnt assert themselves
knowing the characteristic of assertive
The benefits of asserting and influencing others
knowing the aftermath of asserting.
how can you be assertive

4. Distinguishing Assertive
and aggressive behavior
Being assertive may help or may not at all, especially
when you do not watch your intonation and body
language. this tend to cause loss of respect

5. Assertive behavior
well balanced and relaxed body stance.
open body stance. doesn't pose any threat when in proximity
Direct eye-to eye contact
really listen and lower tone. firm but not to scary.
Aggressive behavior
verbal or non-verbal violence
More available channels and tools for
communication as well as collaboration
Enables a more personalized kind of learning for
students

6. Assertion Skills
N O N V E R B A L
S K I L L S
Stay prepared and
know how to use
the materials.
The look and
sound
C O N T E N T
S K I L L S
Tend
Tend to be Brief
and on point
S O C I A L
I N T E R A C T I O
N
Use the necessary
tools to manage
your time well.
how assertor
behave
1 2 3

7. Content Skills
Effective assertion messages tend to be brief and direct
statements. Because the more you talk the more you're
vulnerable to intrude the message. speak less, speak
wise.

8. Non-verbal skills
T H E E Y E S T H A T S A Y I T A L L .
The potency of an assertive response can be influenced by
paralinguistic characteristics such as volume, firmness of
delivery and inflection, and non verbal behaviours such as
facial expression, eye contact, gestures and posture.

9. Social interaction
skills
E S C A L A T I O N , P E R S I S T E N C E A N D
M A N A G E M E N T O F D E F E N S I V E
R E A C T I O N
This is a rather long topic. please, look forward at
the next slides

10. ESCALATION
M I N I M A L E F F E C T I V E R E S P O N S E ( M E R )
i told you i am not interested.
goodbye.
IM NOT INTERESTED !!!!
STAY AWAY FROM ME!!!!
Minimal Effective
Response
No thanks, im not interested.
Escalation 1 Escalation 2
The goal from assertor response is to encourage and rethink. the more intense the response is, the less
likely they perceive the message. refer to examples below.

11. Persistence
" I T I S S O M E T I M E S
N E C E S S A R Y T O
R E A S S E R T S E V E R A L
T I M E S B E F O R E
R E C I P I E N T S W I L L
R E S P O N D A S D E S I R E D "
the recipients’ defensiveness may get in the
way of their hearing and understanding
what we have said.
Improves students' communication skills
Students have access to different channels where they
can communicate and collaborate with teachers and
fellow students.
Assertors too often fail to get what they
want because they give up too soon.
they failed to persist.

12. Managing defensive
reactions
L I S T E N A N D L O O K .
We can minimise the effect of defensive reactions by reflectively
listening to other people’s responses. or simply put yourself in
other's posisition. Shifting between these two different roles is the
most demanding interpersonal skill we teach. After asserting most
people forget to listen.

13. In order to acquire and exercise power it is not sufficient
for us to ensure that we are competent, have a good
reputation and that others are aware of the extent to
which they are dependent upon us
Assessing own dependence

14. We can reduce our dependence
on others by searching for
alternative sources of required
resources, thus minimising our
reliance on any one individual
or unit

15. It takes patience and
learning curve to
perfecting this skills.
but remember, we are
humans. humans have
limitation.