Interpersonal Communication Chapter 6


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Interpersonal Communication Chapter 6

  1. 1. Chapter 7
  2. 2.  The first step in conversation. (greeting)  In face to face  can be verbal and non verbal  In email  can be verbal and non verbal
  3. 3.  Open the channels of communication (Example:- “Haven’t we met before?” or “Nice day, isn’t it?”  Preview Future message (Example:- “I’m afraid I have a bad news for you” or “Listen to this before you make a move”  In office memos and email  Served in part by headers that indicate the subject of your message, the recipients and CC (courtesy copies)
  4. 4.  Substance and focus of the conversation. Business is a good term for this stage, because it emphasizes that most conversation are directed at achieving some goal. Fulfills one of the basis components of interpersonal communication – learn, relate, influence, play or help. Exchanges roles of speaker/listener frequently. (example:- talk about new supervisor, what happened in the class, your vacation plan)
  5. 5. Is the reverse of the second stage. Reflect back on the conversation Five dimensions of feedback  Positive/Negative  Person focused/Message focused  Immediate/Delayed  Low monitoring/High monitoring  Supportive/Critical
  6. 6.  The ‘good bye” of the conversation  Combination of verbal and non verbal  Usually signals some degree of supportiveness Example:- “Well, it was good talking to you”  May summarize the interaction as a conclusion.
  7. 7. 1 2 4 3 5 6 Openness Empathy (understanding) Positiveness Interaction Management Expressiveness Immediacy (closeness)
  8. 8. Definition  Disagreement between or among connected individual, coworker, friends, lovers or family members.  Cause by:-  Interdependency  Perceived incompatible goals  Inability to set/achieve goals  Content Conflict  Center on objects, events and persons  Issues that we argue and fight about everyday  Relationship Conflict  Equally numerous (clashes that arise when younger brother refuse to obey his older brother, mother and daughter.)
  9. 9. A fight indicates a bad relationship. Fighting damages personal relationship. Fighting is bad; it reveals our negative selves
  10. 10.  Increased negative regard for opponent.  Depletion of energy.  Close off self to the other party.  Leads to further conflict, hurt and resentment.
  11. 11.  Examination of problem(s); work towards potential solution(s).  Each states own needs/wants.  Prevent hostilities and resentments from festering. Shows ability to resolve conflict satisfactorily; stabilizes relationship.
  12. 12.  Age differences  Racial differences  value orientations  verbal expression of differences  face saving differences  Gender differences
  13. 13.  Read the FAQs  Don’t shout (writing in caps is shouting) Lurk (reading notices and conversations without contributing) before contributing. Be brief Be kind – especially to newbies Don’t send commercial message Don’t spam, flame or troll
  14. 14. Before Conflict After Conflict -Fight in private - Be sure both are ready to fight - Know what the fight is about - Fight about solvable problems -Consider what beliefs you need to reexamine. -Learn from both conflict and process of resolution. -Keep the conflict in perspective -Attack your negative feelings -Increase the reward and cherishing behaviors
  15. 15. 1. Competing: I Win , You Lose 2. Avoiding: I Lose, You Lose 3. Accommodating: I Lose, You Win 4. Collaborating: I Win, You Win 5. Compromising: I Win and Lose, You Win and Lose
  16. 16. Avoidance and Active Fighting  Avoidance – Leave the scene, actively or passively  Active – Full participation in conflict  Take responsibility for you own thought and feelings
  17. 17. Problems of Avoidance  Denial that anything is wrong  Problems remains unresolved  One person give in, usually unwillingly  Can build to greater conflict
  18. 18. Force and Talk  Force – Using either physical or emotional power  Talk – The only real alternative to force
  19. 19. Gunnysacking/ Present Focus  Gunnysacking (Pass Orientation) Unproductive process of storing up complaint and then unloading them when argument arises. Example:- You come home late one night without calling.  Present Focus Attempt to keep focused on present conflict only.
  20. 20. Face-enhancing and face-detracting  Involve attacks on the person’s self image, designed to embarrass or insult the other persons.  Face-enhancing Confirms the value of other, seeks to save and build ego  Face-detracting Treat other as unable, bad, incompetent, seeks to damage ego
  21. 21.  Attack Includes personal rejection, belt-lining and more  Acceptance Expresses positive feelings towards the other person, a critical factor in the survival of a relationship.
  22. 22. Seeks to win by attacking the other person’s self concept  a form of disconfirmation that discredits the other persons  can lead to physical force Refer to productive conflict resolution  argues from a point of view  reaffirms the other’s sense of competence and worth