1. a Little Sprouts Education & Development initiative
By – Ashok Vohra

3.  Personal Development
 Personal Presentation
 Time Management
 Confidence
 Self Esteem
 Stress
 Anger

4.  Communication Skills
 Listening Skills
 Verbal Communication
 Non-Verbal Communication
 Problem Solving
 Decision Making
 Negotiation
 Assertiveness

5.  Interpersonal skills are the life skills we use
every day ,to communicate and interact with
other people, both individually and in groups.
People who have worked on developing strong
interpersonal skills are usually more successful
in both their professional and personal lives.

6.  We already have Since childhood - usually
subconsciously.
 We usually take them for granted, never thinking about
how we communicate with other people.
 Good interpersonal skills can improve many aspects of
your life - professionally and socially - they lead to
better understanding and relationships.
 Interpersonal skills are also sometimes referred to
as: social skills, people skills, soft skills

7.  Interpersonal Skills Includes:
 Verbal Communication - What we say and how
we say it.
 Non-Verbal Communication - What we
communicate without words, ex. body language
 Listening Skills - How we interpret both the
verbal and non-verbal messages sent by
others.
cont..

8.  Negotiation - Working with others to find a
mutually agreeable outcome.
 Problem Solving - Working with others to
identify, define and solve problems.
 Decision Making – Exploring and analyzing
options to make sound decisions.
 Assertiveness – Communicating our values,
ideas, beliefs, opinions, needs and wants freely

9.  Communication is simply the act of transferring
information from one place to another, whether
this be vocally , written, visually
or
non-verbally (using body language, gestures and
the tone and pitch of voice)

10.  How well this information can be transmitted
and received is a measure of how good our
communication skills are.
 Developing our communication skills can help
all aspects of our life, from our professional life
to social gatherings and everything in
between.

11.  The ability to be able to communicate
information accurately, clearly and as intended,
is a vital life skill and something that should not
be overlooked.
 It’s never too late to work on our
communication skills and by doing so improve
our quality of life.

12.  Effective verbal or spoken communication is
dependant on a number of factors and cannot
be fully isolated from other important
interpersonal skills such as
non-verbal communication
listening
skills and
clarification

13.  Clarity of speech, remaining calm and focused,
being polite & following some basic rules of
etiquette will all aid the process of verbal
communication.

14.  Your voice can reveal as much about your
personal history as your appearance.
 The sound of a voice and the content of speech
can provide clues to an individual's emotional
state and a dialect can indicate their
geographic roots.

15.
 The voice is unique to the person to whom it
belongs.
 For instance, if self-esteem is low, it may be
reflected by hesitancy in the voice, a shy
person may have a quiet voice, but someone
who is confident in themselves will be more
likely to have command of their voice and
clarity of speech.

16.  Effective speaking concerns being able to
speak in a public context with confidence and
clarity, which reflects one's own personality.
Effective speaking include:
 Accents
 The effect of breath on voice and speech
 Vocal production (volume , clarity , variety)

17.  Interpersonal communication that are not
expressed verbally are called non-verbal
communications
 Interpersonal communication not only involves
the explicit meaning of words, the information
or message conveyed, but also refers
to implicit messages, whether intentional or
not, which are expressed through non-verbal
behaviors.

18.  Non-verbal communications include facial
expressions, the tone and pitch of the voice,
gestures displayed through body language and
the physical distance between the
communicators .
 These non-verbal signals can give clues and
additional information and meaning over and
above spoken (verbal) communication.

19. Non-verbal communications includes:
 Body Movements
 Posture
 Eye Contact
 Para-language
 Closeness or Personal Space
 Facial Expressions

20.  Words – 7%
 Voice – 38%
 Body Language – 55%
You Never get second chance
to make your first impression

21.  Body movements include gestures, posture,
head and hand movements or whole body
movements.
 Body movements can be used to reinforce
what a person is saying and also offer
information about the emotions and attitudes of
a person.
 It is also possible for body movements to
conflict with what is said.

22.  Posture can reflect people's emotions, attitudes
and intentions.
 Open and Closed
Two forms of posture have been identified,
‘open’ and ‘closed’, which may reflect an
individual's degree of confidence, status or
receptivity to another person.

23.  Open posture
Someone directly facing you with hands apart
on the arms of the chair. An open posture can
be used to communicate openness or interest
in someone and a readiness to listen.

24.  Closed Posture
Someone seated in a closed position might
have his/her arms folded, legs crossed or be
positioned at a slight angle from the person
with whom they are interacting.
Closed posture might imply discomfort or
disinterest.

25.  Eye contact is an important aspect of non-
verbal behavior.
It serves three main purposes:
 To give and receive feedback
Looking at someone let them know that the
receiver is concentrating on the content of their
speech. Not maintaining eye contact can
indicate disinterest.

26.  To communicate something about a
relationship between people
When you dislike someone, you tend to avoid
eye contact and pupil size is often reduced. On
the other hand, the maintenance of positive eye
contact signals interest .

27.  To let a partner know when it is their 'turn' to
speak
Eye contact is more likely to be continuous
when someone is listening, rather than
speaking. When a person has finished what
they have to say, they will look directly at the
other person and this gives a signal that the
arena is open. If someone does not want to be
interrupted, eye contact may be avoided.

28. Thank You
Feedback & Queries –
ashok.vohra@rediffmail.com