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infiniminds
About
infiniminds
Welcome to INFINIMINDS PRIVATE LIMITED
New AgeTransformationalChamp PoweringBusinesseswithEmpoweredPeopleand Processes
PromisingPARTNER ECOSYSTEMINTEGRATOR in the People,Servicesand SolutionsSpace
CALLIGRAPHY
Futuristic and Technology Driven
COLORS
Orange – It is considered to be a "happy color" in many cultures. It's associated with joy,
sunshine and represents enthusiasm, fascination, happiness, creativity and determination
Navy Blue – This color is one of trust, honesty and loyalty. Blue is reliable and responsible. It
exhibits an inner security and calm, known as QUIET CONFIDENCE. Blue is the color of
professionalism and integrity.
GRAPHICS
INFINIMINDS is represented in graphics by seven diamonds
DIAMOND SHAPE
The diamond shape expresses itself in terms of clarity, ascension and wisdom. In the
alchemical realm, diamond shape represents infinite potential and Divine creativity. It also
represents the foundational building block of all matter.
The number of diamonds in the graphic is 7. The 3 sets of orange & blue diamonds
represent the 3i - Our Value proposition. The 5 blue diamonds represent the 5P - Our
Vision perspectives
CRESENTS
The Crescent shaped Orange and Blue curves represent the unlimited horizon, that opens up
innumerable opportunities for us
COMPANY TITLE
Inspires INFINITE OPPORTUNITIES for INTELLIGENT MINDS, who are known as INFINIANS, are
known as Credible People, delivering Incredible Results.
infiniminds - Genesis
infiniminds - Vision
PORTFOLIO
Best-In-Class “Services Partner Ecosystems” for Businesses and
Responsible Wealth Creation for all stakeholders
PROCESS
Highest Standards of Process Excellence and Compliance
PACE
Unmatched Speed of Thought and Execution strategies
PERFORMANCE
Transformational excellence with empowered teams and passion for
results
PEOPLE
Talent Leadership with Competent, Agile and Inspired Teams
TO BE AMONG INDIA’S TOP 5 PEOPLE, SERVICES & SOLUTIONS ORGANISATIONS BY ACHIEVING the 5Ps:
infiniminds - Vision
INTEGRITY
Demonstrate Personal Honesty
Commit to Process Compliance
Uphold Ethical Governance
INTENSITY
Power the Speed of Execution
Champion for the Customer
Drive Scale & Zeal of Operations
INNOVATION
Build Future-Ready Competencies
Foster Innovative Workforce Solutions
Enable Collaborative Partner Ecosystems
OUR CORE VALUES ARE REPRESENTED BY THE 3 EYES ( ‘I’s ) GUIDING OUR VISION
Services
Portfolio
infiniminds – TALENT FLO
T FLO specializes in Temp (Flexi) StaffingSolutions
 Well Nurtured Talent Provider System
o On Time deployment of resources
o Robust Recruitment Engine [Sourcing to Onboarding]
o Strong Client Engagement [QBR’s, Surveys etc.]
o NASSCOM Certified Background Verification
• Versatile E-enabled HR Life Cycle Management Process
• End-to-End Traceability of HR Life Cycle processes for
associates [Onsite and Offsite]
• Total Compliance Assurance (TCA) to Statutory, Legal &
Governance requirements
infiniminds – TALENT FLO
Talent
Acquisition /
Rebadging
Onboarding |
Induction
Database
Management |
BGV
Attendance
Roster & Payroll
Input
Management
Payroll
Management
Statutory
Compliances
Employee
Lifecycle
Management
Attrition Backfill
/ Resource
Augmentation “Hire to Retire” throughInBuilt SAPS Suite
True Resource Ownership: Employee
Connect,Grievance Redressal Engine
Speed of Sourcing,Supply, deployment,
Turn Around
Document Mgmt. &Traceability –
Resource history fromsourcingto closing
Online Monitoring&Analytics
INFINIAN ADVANTAGE
INTEGRITY
INTENSITY
INNOVATION
infiniminds – TALENT PRO
T PRO specializes in Core (Perm) StaffingServices
 Strong Expertise in Talent Sourcing, Evaluations &
Deployment of Senior Leadership, Mid-Management &
Junior Professionals
 Effective Hiring services (High Hit Ratio, QTA) through
 Network Sourcing [LinkedIn; Social Media Networking; Direct
Hiring; Referrals etc.]
 Hiring evaluations using time tested standards.
 Competency based interviews and assessmentmethods for
quality hires.
 End to end hiring solutions [Talent Sourcing to On
Boarding]
infiniminds – TALENT PRO
•LeadershipTalent
•Functional Talent – Finance,Sales,HR, Quality,Marketing etc.
•Key Verticals – MFG, GMT, ENU etc.
Expertise in DomainHiring
•Social Media Networks
•Hiring Portal
•ReferenceHiring
•Direct Hiring Center
SourcingTerrain
•TAT (Turn AroundTime)
•TEI (TerrainEffectiveness Index)
Analytics
Inbuilt RecruitingEngine
Competency BasedHiringModel
Client Specific Talent Evaluation
Basic & AdvancedB G V Options
infiniminds – TALENT GRO
T GRO specializes in Skilling and Reskilling of talent
 Skilling & Development solutions backed by proven learning tools and
conducted by experts
 Services includes specialties such as :
o IT Hardware &Networking
o Supply ChainManagement
o Commercial &LogisticsServices
o Quality Tools,5S, ESD,Lean& Six Sigma Methodologies
o Customer Service
o Client Specific Values &Ethics Training& Induction
o Soft Skills such as Leadership,Coaching,Teaming, Language &Accent
Training.
 Scalability of training operations to cater to volume skill demands
 Program specific / Customer Specific Learning Modules
 Finishing school programs forEmployment Readiness
 Technology enabled learning solutions forremote training and
certifications
infiniminds – TALENT GRO
Delivery by Highly Competent Hands-On Trainers, Field Experts
Thousands of man-hours trained,high effectiveness index
Researched & Documented Learning Content
Content Validated& Scalable model; proven success rates
Straight Line correlation to Business / Institutional Goals-Results
Well Aligned & Skillspecific Learningprograms
Custom driven Learning & Development Agenda
Value based Learning Approach,Least effort leakages forthe organization
Best of All Worlds – Strong bouquet of Learning offerings
Technical– Basic / Advanced Functional – Skilling & Reskilling Personability – Finishing Basics - Leadership
BTS – GRO Consulting
Effective Learning& Development Strategies
through the 4D “Define – Design – Deploy – Derive” Model
infiniminds – TALENT GRO
•CorporateEtiquette
•PresentationSkills
•Spoken English & Accent
•Quality & ManagementConcepts
•LifeSkills
•Outbound Teaming
•Foreign Languages
Preparatory
•Technical Skills
•Functional Skills
•LeadershipSkills
•ProgramManagement
•Industry Interface
Core Skills
•Campus Connect
•Campus Branding
•Preparatory Evaluations
•AptitudeTesting
•Job Search / Job Pool
•PlacementSupport
Placement
•Technical
•Functional
•Leadership
•ImageManagement
•Employer Branding
•Value/ VisionInduction
Refresher
Solutions
Portfolio
infiniminds – OUTCOME BASED SERVICES
CONSULTING
•Process Excellence
•Process Re-engineering
•Business Analytics
•Infrastructure implementation services
ORDER TO CASH
•Account Receivables
•TDS
•EMD
•BG
ON DEMAND SERVICES
•Certifications &Audits
•Program Governance
•Green Solutions
•Document Management System
CALL CENTERS
•Standard L0 toL3 Process Support
•Voice / Data / Chat Helpdesk
•Transition Service Desk
•Centralized Credit Control Cell
infiniminds – BTS Consulting
The Infiniminds Approach:
 Execution through customized, integrated approach
 Employing robust frameworks to address unique
business transformation needs.
 Unified umbrella services portfolio (End to End
Solutions)
 High emphasis on rigor for Security and Risk
Compliance
 Our Broad Consulting Spheres:
 Manufacturing
 Quality & Excellence
 Supply ChainManagement
 Global Procurement
 Logistics & Commercial
 Business Process Outsourcing
 Human Resources
 Accounting– Taxation
infiniminds – BTS AR Management
 Accounts Receivables Management is among the top focus
areas for businesses
 Infiniminds is the Perfect Choice for Outsourcing Model of
Accounts Receivables Management for the following
reasons:
o Global process Methodologies
o Captive system for effective AR Mgmt.
o SLA driven Approach
o Optimized costs
o Incremental cash-flow
o Client Centric focus
o Continued Engagement
o Good Controllership & Delivery
o Good governance practices
Time is Money
LowerDSO achievessignificantfinancialimpact
 Bottom-line savings
 Increased Cash-flow
 Sustainable WorkingCapital Improvement
OperationalChallenges
Gaps inDocumentations
Accurate ClaimSubmission
Timelydisputesresolution
Reconciliations
Follow-upvisits
CollectionRoadblock
infiniminds – AR Management Approach
CollectionExpertise
/ TrainedResources
Versatile Portfolio
Management
Corporate Governance&
Compliance
AR Management
RobustCustomerGrievance
RedressalSystem
Slice&DiceMethods
CustomAnalytics
DailyRigor&WeeklyRhythm
–StructuredQMIs
CalanderisedQBRs
Controlled&Secure
informationflow
infiniminds – Approach to Form-C
Analyticson
Form-C Portfolio
Group usingIn-house
tool [Year / Quarter /
Customer/ Value]
Resourcesrequirement
[Tele-calling&FOS] –
Based on Customer &
Geo Spread
BuildingAccurate
customer Database
Chasing of Forms -
Value Based | Top Down
SystemDrivenworkflow
and allocationof task to
fieldforce
Follow-up through
Trained Tele-caller|
Parallel E-Mail
communique to
customer
CustomerQuery
Resolution
Issue of Debit Note with
Interestand Penaltyto
defaulters
Reconciliationwith
Customers- on
DisputedCases
Maximizingthe formfor
high value quarters
where the limitedforms
are available
Advisoryservices -
Where Forms have been
lost
Advice to initiate legal
proceedingson the
Company ClosedDown
scenarios.
SeniorManagement
Escalation
Periodical metrics Collection skills
Portfolio mgmt.
Corporate governance
Compliance
infiniminds – Approach to Form-C
100%Coverage of the
customerwithin 30 days
[E-Mail, Tele-calling
Follow Up | Field Force
follow up for High Value]
InitiatingPenalty and
InterestLetters– For
those who have not
responded
Query resolution Cell -
Address issues,
Complete reconciliation
& Provide Legal
guidance.
Weekly Reports -
Collection Estimates and
Customer Dependencies
Powering Businesses with Empowered Peopleand Processes
Our In-depthKnowledge andTime-TestedExperience inOperations,Technology andResource
Management in a wide range of Business Scenarios gives us the cuttingedge
infiniminds – BTS On Demand Services
Partner of Choice for Quality & Excellence Certifications
 ISO
o ISO 9001:2008 – QMS
o ISO 14001:2004 - EMS,
o ISO/IEC 20001:2011 - ITSM
o ISO/IEC 270001: 2013- ISM
 BS OHSAS 18001
 RGNQA, FROST & SULLIVAN, ELCINA
 The Infiniminds Approach :
o Process alignments to standards
o Design & Development of management systems
o Facilitation of efficient Document Management System
o Management Reviews & Audits
o Training & Development
o Corrective & Preventive Actions
infiniminds – BTS Document Management System
Partner of Choice for High volume Document Scanning,
Indexing & Archiving Solutions
 Enterprise Content Management
 Electronic Document Management System
 Integration with ERPs, EMRs & other enterprise apps
 Business Process Management
 Document Archiving & Retrieval Solutions
 Enterprise Document Capturing Solutions
 Large Scale Document Scanning & Indexing Services
Services
• Document Scanning, Indexing & Archiving Services
• Backlog Conversion & digitization Services
• ECM/DMS Integration Services with ERPs & EMRs
Consulting
ECM Planning, ECM Roadmap, ECM Strategy, Backlog
Planning, Backlog Digitization
Document Management System – Enterprise Document Capturing
BothWeb-Based&DesktopBasedVariants
of ScanningApplication
Scan,Index,QC fromanywhere inthe
worldover the Web
All the majorOutput formats i.e.Tiff,JPEG,
PDF, PDF/A, DjVu supportedalongwith
metadata export.
Integrates to OpenText,Documentum&all
majorECMsystems.
Pre-ConfiguredAutomatedReport Mailing
System
Efficient Barcode Module,OCR &ICR
modules
Document Management System – Implementation, Integration & Training
OpenText ECM & SharePoint
BPM Implementation,
Customization,Enhancement
& Support services.
ECM Integrationwith ERPs
like SAP, Oracle, Tally.ERP.
ECM Integrationwith
Electronic Records andother
majorEnterprise Applications.
1. KOFAX Capture Trainings
2. OpenText ECM Trainings
3.Workshops on Development,
Administration & Business
Consulting.
infiniminds – BTS Green Solutions
Competent, CertifiedAudit& Solution Partners for:
 Energy Audits, Energy Conservation Measures
 Fire Safety, Power Quality, Thermograph Audits
 Environment Health and Safety, OHSAS Audits
 Carbon Footprint, GHG Audits and Study
 Renewable Energy Study and Audit
 O&M Audit and Solutioning
 Process and resources optimization study
 Turnaround Solutions (TAS) for Best in Class Green Infra &
Sustainability Services
infiniminds – BTS Call Centers
 State of the Art Contact Centre and Help Centre
Facilities
 Seamless interaction and connectivity with
Clients on a 24 x 7 basis.
 Real Time Data
 Well trained Customer Relationship Teams
 “L0 to L3” Query resolution
infiniminds – BTS Call Centers
AccountReceivables –
Centralized Credit ControlCell
ProcessRe-Engineering –
TransitionService Desk
StandardL0to L3 Process
Support–
Voice / Data / Chat Helpdesk
infiniminds – The Credible… The Incredible
Collective Expertise
Multi-functional Competence
Principled Workforce
Techno Adaptive
Siva KumarK
SGM-IT | Prepress
The Hindu
Strongcompany profiling,goodportfolio spreadandwell presented. All the
best Rajesh, goodluck to youand your team
Dilip KumarC D
GroupExecutive – SI
DimensionData
We are acknowledgingandappreciatingthe drastic improvement interms of
Invoice Submission,Account Mapping,Zonal wise account segregation,
Approachtowards your customer engagements….. We are very much
satisfiedwiththe way youhave workedwithus and wishing youthe best in
our future assignments also.
N Ashok kumar
Head– Logistics,Biz
Ops
Wipro Infotech
Srinath G
DGM - HR|IT|Admin
Sindhu Cargo Services
Within a short spanSapthaangTeamhas deployedStaffingservices to
execute Warehouse &Logistics operations.We appreciate the
Professionalismdisplayedinmeetingstatutory compliance expectations. It
gives us more confidence that Sapthaangis strictly complyingto the several
process outlinedin ourStatement of Work.
We appreciate the matrix andKPI / KRAdriven approachof Sapthaangthat
ensures excellence inall deliverables. We highly recommendSapthaang
Services for beingOne StopSolutionfor our Business Resources & Solution
Needs.
Voice of Customers
Memberof NASSCOM
Solutions Enablers
People Services
Enablers
Support Services
Enablers
ISO 9001:2008 Certified
Accreditations
& Certification Transparent. Efficient.
Infiniminds - Partnerships
Reach out to us…
NEXT BUSINESS TRANSFORMATION
Infiniminds Pvt Ltd.
INFINIMINDS TOWERS,
No.23, KPTCL Road, Kasavanahalli,
Off – Sarjapur Road, Bengaluru
KARNATAKA INDIA PIN 560 035
Phone : +91 80 4666 7777
Email : contact@infiniminds.com
Web : www.infiniminds.com
TO DESIGN YOUR INDIA OFFICE
Thank You

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Infiniminds - An Intro - Ver 1.0 Updated 18th Jan 2017

  • 3. Welcome to INFINIMINDS PRIVATE LIMITED New AgeTransformationalChamp PoweringBusinesseswithEmpoweredPeopleand Processes PromisingPARTNER ECOSYSTEMINTEGRATOR in the People,Servicesand SolutionsSpace
  • 4. CALLIGRAPHY Futuristic and Technology Driven COLORS Orange – It is considered to be a "happy color" in many cultures. It's associated with joy, sunshine and represents enthusiasm, fascination, happiness, creativity and determination Navy Blue – This color is one of trust, honesty and loyalty. Blue is reliable and responsible. It exhibits an inner security and calm, known as QUIET CONFIDENCE. Blue is the color of professionalism and integrity. GRAPHICS INFINIMINDS is represented in graphics by seven diamonds DIAMOND SHAPE The diamond shape expresses itself in terms of clarity, ascension and wisdom. In the alchemical realm, diamond shape represents infinite potential and Divine creativity. It also represents the foundational building block of all matter. The number of diamonds in the graphic is 7. The 3 sets of orange & blue diamonds represent the 3i - Our Value proposition. The 5 blue diamonds represent the 5P - Our Vision perspectives CRESENTS The Crescent shaped Orange and Blue curves represent the unlimited horizon, that opens up innumerable opportunities for us COMPANY TITLE Inspires INFINITE OPPORTUNITIES for INTELLIGENT MINDS, who are known as INFINIANS, are known as Credible People, delivering Incredible Results. infiniminds - Genesis
  • 5. infiniminds - Vision PORTFOLIO Best-In-Class “Services Partner Ecosystems” for Businesses and Responsible Wealth Creation for all stakeholders PROCESS Highest Standards of Process Excellence and Compliance PACE Unmatched Speed of Thought and Execution strategies PERFORMANCE Transformational excellence with empowered teams and passion for results PEOPLE Talent Leadership with Competent, Agile and Inspired Teams TO BE AMONG INDIA’S TOP 5 PEOPLE, SERVICES & SOLUTIONS ORGANISATIONS BY ACHIEVING the 5Ps:
  • 6. infiniminds - Vision INTEGRITY Demonstrate Personal Honesty Commit to Process Compliance Uphold Ethical Governance INTENSITY Power the Speed of Execution Champion for the Customer Drive Scale & Zeal of Operations INNOVATION Build Future-Ready Competencies Foster Innovative Workforce Solutions Enable Collaborative Partner Ecosystems OUR CORE VALUES ARE REPRESENTED BY THE 3 EYES ( ‘I’s ) GUIDING OUR VISION
  • 8. infiniminds – TALENT FLO T FLO specializes in Temp (Flexi) StaffingSolutions  Well Nurtured Talent Provider System o On Time deployment of resources o Robust Recruitment Engine [Sourcing to Onboarding] o Strong Client Engagement [QBR’s, Surveys etc.] o NASSCOM Certified Background Verification • Versatile E-enabled HR Life Cycle Management Process • End-to-End Traceability of HR Life Cycle processes for associates [Onsite and Offsite] • Total Compliance Assurance (TCA) to Statutory, Legal & Governance requirements
  • 9. infiniminds – TALENT FLO Talent Acquisition / Rebadging Onboarding | Induction Database Management | BGV Attendance Roster & Payroll Input Management Payroll Management Statutory Compliances Employee Lifecycle Management Attrition Backfill / Resource Augmentation “Hire to Retire” throughInBuilt SAPS Suite True Resource Ownership: Employee Connect,Grievance Redressal Engine Speed of Sourcing,Supply, deployment, Turn Around Document Mgmt. &Traceability – Resource history fromsourcingto closing Online Monitoring&Analytics INFINIAN ADVANTAGE INTEGRITY INTENSITY INNOVATION
  • 10. infiniminds – TALENT PRO T PRO specializes in Core (Perm) StaffingServices  Strong Expertise in Talent Sourcing, Evaluations & Deployment of Senior Leadership, Mid-Management & Junior Professionals  Effective Hiring services (High Hit Ratio, QTA) through  Network Sourcing [LinkedIn; Social Media Networking; Direct Hiring; Referrals etc.]  Hiring evaluations using time tested standards.  Competency based interviews and assessmentmethods for quality hires.  End to end hiring solutions [Talent Sourcing to On Boarding]
  • 11. infiniminds – TALENT PRO •LeadershipTalent •Functional Talent – Finance,Sales,HR, Quality,Marketing etc. •Key Verticals – MFG, GMT, ENU etc. Expertise in DomainHiring •Social Media Networks •Hiring Portal •ReferenceHiring •Direct Hiring Center SourcingTerrain •TAT (Turn AroundTime) •TEI (TerrainEffectiveness Index) Analytics Inbuilt RecruitingEngine Competency BasedHiringModel Client Specific Talent Evaluation Basic & AdvancedB G V Options
  • 12. infiniminds – TALENT GRO T GRO specializes in Skilling and Reskilling of talent  Skilling & Development solutions backed by proven learning tools and conducted by experts  Services includes specialties such as : o IT Hardware &Networking o Supply ChainManagement o Commercial &LogisticsServices o Quality Tools,5S, ESD,Lean& Six Sigma Methodologies o Customer Service o Client Specific Values &Ethics Training& Induction o Soft Skills such as Leadership,Coaching,Teaming, Language &Accent Training.  Scalability of training operations to cater to volume skill demands  Program specific / Customer Specific Learning Modules  Finishing school programs forEmployment Readiness  Technology enabled learning solutions forremote training and certifications
  • 13. infiniminds – TALENT GRO Delivery by Highly Competent Hands-On Trainers, Field Experts Thousands of man-hours trained,high effectiveness index Researched & Documented Learning Content Content Validated& Scalable model; proven success rates Straight Line correlation to Business / Institutional Goals-Results Well Aligned & Skillspecific Learningprograms Custom driven Learning & Development Agenda Value based Learning Approach,Least effort leakages forthe organization Best of All Worlds – Strong bouquet of Learning offerings Technical– Basic / Advanced Functional – Skilling & Reskilling Personability – Finishing Basics - Leadership BTS – GRO Consulting Effective Learning& Development Strategies through the 4D “Define – Design – Deploy – Derive” Model
  • 14. infiniminds – TALENT GRO •CorporateEtiquette •PresentationSkills •Spoken English & Accent •Quality & ManagementConcepts •LifeSkills •Outbound Teaming •Foreign Languages Preparatory •Technical Skills •Functional Skills •LeadershipSkills •ProgramManagement •Industry Interface Core Skills •Campus Connect •Campus Branding •Preparatory Evaluations •AptitudeTesting •Job Search / Job Pool •PlacementSupport Placement •Technical •Functional •Leadership •ImageManagement •Employer Branding •Value/ VisionInduction Refresher
  • 16. infiniminds – OUTCOME BASED SERVICES CONSULTING •Process Excellence •Process Re-engineering •Business Analytics •Infrastructure implementation services ORDER TO CASH •Account Receivables •TDS •EMD •BG ON DEMAND SERVICES •Certifications &Audits •Program Governance •Green Solutions •Document Management System CALL CENTERS •Standard L0 toL3 Process Support •Voice / Data / Chat Helpdesk •Transition Service Desk •Centralized Credit Control Cell
  • 17. infiniminds – BTS Consulting The Infiniminds Approach:  Execution through customized, integrated approach  Employing robust frameworks to address unique business transformation needs.  Unified umbrella services portfolio (End to End Solutions)  High emphasis on rigor for Security and Risk Compliance  Our Broad Consulting Spheres:  Manufacturing  Quality & Excellence  Supply ChainManagement  Global Procurement  Logistics & Commercial  Business Process Outsourcing  Human Resources  Accounting– Taxation
  • 18. infiniminds – BTS AR Management  Accounts Receivables Management is among the top focus areas for businesses  Infiniminds is the Perfect Choice for Outsourcing Model of Accounts Receivables Management for the following reasons: o Global process Methodologies o Captive system for effective AR Mgmt. o SLA driven Approach o Optimized costs o Incremental cash-flow o Client Centric focus o Continued Engagement o Good Controllership & Delivery o Good governance practices
  • 19. Time is Money LowerDSO achievessignificantfinancialimpact  Bottom-line savings  Increased Cash-flow  Sustainable WorkingCapital Improvement OperationalChallenges Gaps inDocumentations Accurate ClaimSubmission Timelydisputesresolution Reconciliations Follow-upvisits CollectionRoadblock
  • 20. infiniminds – AR Management Approach CollectionExpertise / TrainedResources Versatile Portfolio Management Corporate Governance& Compliance AR Management RobustCustomerGrievance RedressalSystem Slice&DiceMethods CustomAnalytics DailyRigor&WeeklyRhythm –StructuredQMIs CalanderisedQBRs Controlled&Secure informationflow
  • 21. infiniminds – Approach to Form-C Analyticson Form-C Portfolio Group usingIn-house tool [Year / Quarter / Customer/ Value] Resourcesrequirement [Tele-calling&FOS] – Based on Customer & Geo Spread BuildingAccurate customer Database Chasing of Forms - Value Based | Top Down SystemDrivenworkflow and allocationof task to fieldforce Follow-up through Trained Tele-caller| Parallel E-Mail communique to customer CustomerQuery Resolution Issue of Debit Note with Interestand Penaltyto defaulters Reconciliationwith Customers- on DisputedCases Maximizingthe formfor high value quarters where the limitedforms are available Advisoryservices - Where Forms have been lost Advice to initiate legal proceedingson the Company ClosedDown scenarios. SeniorManagement Escalation Periodical metrics Collection skills Portfolio mgmt. Corporate governance Compliance
  • 22. infiniminds – Approach to Form-C 100%Coverage of the customerwithin 30 days [E-Mail, Tele-calling Follow Up | Field Force follow up for High Value] InitiatingPenalty and InterestLetters– For those who have not responded Query resolution Cell - Address issues, Complete reconciliation & Provide Legal guidance. Weekly Reports - Collection Estimates and Customer Dependencies Powering Businesses with Empowered Peopleand Processes Our In-depthKnowledge andTime-TestedExperience inOperations,Technology andResource Management in a wide range of Business Scenarios gives us the cuttingedge
  • 23. infiniminds – BTS On Demand Services Partner of Choice for Quality & Excellence Certifications  ISO o ISO 9001:2008 – QMS o ISO 14001:2004 - EMS, o ISO/IEC 20001:2011 - ITSM o ISO/IEC 270001: 2013- ISM  BS OHSAS 18001  RGNQA, FROST & SULLIVAN, ELCINA  The Infiniminds Approach : o Process alignments to standards o Design & Development of management systems o Facilitation of efficient Document Management System o Management Reviews & Audits o Training & Development o Corrective & Preventive Actions
  • 24. infiniminds – BTS Document Management System Partner of Choice for High volume Document Scanning, Indexing & Archiving Solutions  Enterprise Content Management  Electronic Document Management System  Integration with ERPs, EMRs & other enterprise apps  Business Process Management  Document Archiving & Retrieval Solutions  Enterprise Document Capturing Solutions  Large Scale Document Scanning & Indexing Services Services • Document Scanning, Indexing & Archiving Services • Backlog Conversion & digitization Services • ECM/DMS Integration Services with ERPs & EMRs Consulting ECM Planning, ECM Roadmap, ECM Strategy, Backlog Planning, Backlog Digitization
  • 25. Document Management System – Enterprise Document Capturing BothWeb-Based&DesktopBasedVariants of ScanningApplication Scan,Index,QC fromanywhere inthe worldover the Web All the majorOutput formats i.e.Tiff,JPEG, PDF, PDF/A, DjVu supportedalongwith metadata export. Integrates to OpenText,Documentum&all majorECMsystems. Pre-ConfiguredAutomatedReport Mailing System Efficient Barcode Module,OCR &ICR modules
  • 26. Document Management System – Implementation, Integration & Training OpenText ECM & SharePoint BPM Implementation, Customization,Enhancement & Support services. ECM Integrationwith ERPs like SAP, Oracle, Tally.ERP. ECM Integrationwith Electronic Records andother majorEnterprise Applications. 1. KOFAX Capture Trainings 2. OpenText ECM Trainings 3.Workshops on Development, Administration & Business Consulting.
  • 27. infiniminds – BTS Green Solutions Competent, CertifiedAudit& Solution Partners for:  Energy Audits, Energy Conservation Measures  Fire Safety, Power Quality, Thermograph Audits  Environment Health and Safety, OHSAS Audits  Carbon Footprint, GHG Audits and Study  Renewable Energy Study and Audit  O&M Audit and Solutioning  Process and resources optimization study  Turnaround Solutions (TAS) for Best in Class Green Infra & Sustainability Services
  • 28. infiniminds – BTS Call Centers  State of the Art Contact Centre and Help Centre Facilities  Seamless interaction and connectivity with Clients on a 24 x 7 basis.  Real Time Data  Well trained Customer Relationship Teams  “L0 to L3” Query resolution
  • 29. infiniminds – BTS Call Centers AccountReceivables – Centralized Credit ControlCell ProcessRe-Engineering – TransitionService Desk StandardL0to L3 Process Support– Voice / Data / Chat Helpdesk
  • 30. infiniminds – The Credible… The Incredible Collective Expertise Multi-functional Competence Principled Workforce Techno Adaptive
  • 31. Siva KumarK SGM-IT | Prepress The Hindu Strongcompany profiling,goodportfolio spreadandwell presented. All the best Rajesh, goodluck to youand your team Dilip KumarC D GroupExecutive – SI DimensionData We are acknowledgingandappreciatingthe drastic improvement interms of Invoice Submission,Account Mapping,Zonal wise account segregation, Approachtowards your customer engagements….. We are very much satisfiedwiththe way youhave workedwithus and wishing youthe best in our future assignments also. N Ashok kumar Head– Logistics,Biz Ops Wipro Infotech Srinath G DGM - HR|IT|Admin Sindhu Cargo Services Within a short spanSapthaangTeamhas deployedStaffingservices to execute Warehouse &Logistics operations.We appreciate the Professionalismdisplayedinmeetingstatutory compliance expectations. It gives us more confidence that Sapthaangis strictly complyingto the several process outlinedin ourStatement of Work. We appreciate the matrix andKPI / KRAdriven approachof Sapthaangthat ensures excellence inall deliverables. We highly recommendSapthaang Services for beingOne StopSolutionfor our Business Resources & Solution Needs. Voice of Customers
  • 32. Memberof NASSCOM Solutions Enablers People Services Enablers Support Services Enablers ISO 9001:2008 Certified Accreditations & Certification Transparent. Efficient. Infiniminds - Partnerships
  • 33. Reach out to us… NEXT BUSINESS TRANSFORMATION Infiniminds Pvt Ltd. INFINIMINDS TOWERS, No.23, KPTCL Road, Kasavanahalli, Off – Sarjapur Road, Bengaluru KARNATAKA INDIA PIN 560 035 Phone : +91 80 4666 7777 Email : contact@infiniminds.com Web : www.infiniminds.com TO DESIGN YOUR INDIA OFFICE