Comsys Staffing Solutions Overview

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COMSYS Staffing Solutions Overview

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Comsys Staffing Solutions Overview

  1. 1. Overview
  2. 2. Company Profile <ul><li>Service Offering </li></ul><ul><ul><li>Leading provider of technical, business process, and IT staffing solutions </li></ul></ul><ul><ul><li>Diverse service portfolio and broad client base </li></ul></ul><ul><ul><li>Core business complemented by permanent recruiting and placement, managed project solutions, and process outsourcing </li></ul></ul><ul><li>Size/Presence </li></ul><ul><ul><li>Built on more than 36 years of experience </li></ul></ul><ul><ul><li>Approximately 800 staff employees and over 5,000 consultants </li></ul></ul><ul><ul><li>52 offices across the United States with offices in Puerto Rico, Canada and U.K. </li></ul></ul><ul><ul><li>Branch office structure coordinated by a strategic account management organization </li></ul></ul><ul><ul><ul><li>“ deliver big”, “act small” </li></ul></ul></ul><ul><ul><li>Technology stacks supported by distinct, dedicated practices </li></ul></ul><ul><ul><li>More than 1,100 customers with significant coverage of Fortune 500 </li></ul></ul><ul><li>Financial Background </li></ul><ul><ul><li>Public company (NASDAQ: CITP) </li></ul></ul><ul><ul><li>Financial stability: $727.1M in 2008 revenue </li></ul></ul>
  3. 3. Broad Geographic Footprint
  4. 4. Financial Stability <ul><li>Solid financial fundamentals </li></ul><ul><ul><li>Nearly $730 million in revenues </li></ul></ul><ul><ul><li>Cash flow positive </li></ul></ul><ul><li>Efficient use of capital </li></ul><ul><ul><li>Minimal debt usage (1.1x times EBITDA as of Q4 08) </li></ul></ul><ul><ul><li>Debt facilities ample to support continued growth </li></ul></ul><ul><li>Publicly traded company </li></ul><ul><ul><li>Traded on NASDAQ – CITP </li></ul></ul><ul><ul><li>Undergo annual audits </li></ul></ul><ul><ul><li>Full visibility into company through regulatory reporting </li></ul></ul><ul><ul><li>Solid internal controls (compliant with Sarbanes Oxley Sec. 404 requirements) </li></ul></ul>EPS by year: Revenues by year (in millions):
  5. 5. Success Built on Relationships Representative Clients <ul><li>Manufacturing </li></ul><ul><li>Nike, 15 yrs </li></ul><ul><li>3M, 15 yrs </li></ul><ul><li>Kraft Foods, 14 yrs </li></ul><ul><li>Procter & Gamble, 12 yrs </li></ul><ul><li>Pillsbury, 12 yrs </li></ul><ul><li>Boeing, 7 yrs </li></ul><ul><li>Toyota, 4 yrs </li></ul><ul><li>Professional Services </li></ul><ul><li>AT&T, 9 yrs </li></ul><ul><li>Deloitte & Touche, 7 yrs </li></ul><ul><li>Accenture, 6 yrs </li></ul><ul><li>KPMG, 5 yrs </li></ul><ul><li>Technology </li></ul><ul><li>IBM, 18 yrs </li></ul><ul><li>Unisys, 15 yrs </li></ul><ul><li>EDS, 10 yrs </li></ul><ul><li>Cisco Systems, 11 yrs </li></ul><ul><li>Verisign, 5 yrs </li></ul><ul><li>Hewlett Packard, 3 yrs </li></ul><ul><li>Energy </li></ul><ul><li>ExxonMobil, 17 yrs </li></ul><ul><li>Mirant, 8 yrs </li></ul><ul><li>PacifiCorp, 5 yrs </li></ul><ul><li>Duke Energy, 3 yrs </li></ul><ul><li>Healthcare/Medical </li></ul><ul><li>McKesson, 12 yrs </li></ul><ul><li>CareFirst, 10 yrs </li></ul><ul><li>Highmark, 10 yrs </li></ul><ul><li>Kaiser Permanente, 10 yrs </li></ul><ul><li>United Healthcare, 10 yrs </li></ul><ul><li>Express Scripts, 9 yrs </li></ul><ul><li>Blue Cross Blue Shield Assoc., 10 yrs </li></ul><ul><li>Providence Health, 8 yrs </li></ul><ul><li>Retail </li></ul><ul><li>Circuit City, 11 yrs </li></ul><ul><li>Starbucks, 8 yrs </li></ul><ul><li>TJX Companies, 7 yrs </li></ul><ul><li>Home Depot, 5 yrs </li></ul><ul><li>The Limited, 4 yrs </li></ul><ul><li>eBay, 4 yrs </li></ul><ul><li>Autotrader.com, 1 yr </li></ul><ul><li>Transportation </li></ul><ul><li>United Airlines, 10 yrs </li></ul><ul><li>Eagle Global Logistics, 4 yrs </li></ul><ul><li>Federal Express, 6 yrs </li></ul><ul><li>Media/Entertainment </li></ul><ul><li>Disney, 3 yrs </li></ul><ul><li>Getty Images, 3 yrs </li></ul><ul><li>Discovery, 4 yrs </li></ul><ul><li>Telecommunications </li></ul><ul><li>BellSouth, 18 yrs </li></ul><ul><li>Verizon, 16 yrs </li></ul><ul><li>AT&T/Cingular, 15 yrs </li></ul><ul><li>XO Communications, 5 yrs </li></ul><ul><li>Government </li></ul><ul><li>State of California, 16 yrs </li></ul><ul><li>State of Georgia, 12 yrs </li></ul><ul><li>State of Texas, 11 yrs </li></ul><ul><li>State of New York, 8 yrs </li></ul><ul><li>Financial Services </li></ul><ul><li>Charles Schwab,16 yrs </li></ul><ul><li>Bank of America, 10 yrs </li></ul><ul><li>Allstate, 9 yrs </li></ul><ul><li>Edward Jones, 12 yrs </li></ul><ul><li>AIG, 6 yrs </li></ul><ul><li>Wells Fargo, 6 yrs </li></ul><ul><li>Citigroup, 2 yrs </li></ul><ul><li>Life Sciences/Pharmaceutical </li></ul><ul><li>Pfizer, 19 yrs </li></ul><ul><li>Abbott Laboratories, 10 yrs </li></ul><ul><li>Johnson & Johnson, 6 yrs </li></ul><ul><li>Amgen, 5 yrs </li></ul><ul><li>Beckman Coulter, 5 yrs </li></ul><ul><li>Genentech, 4 yrs </li></ul><ul><li>AmerisourceBergen, 4 yrs </li></ul><ul><li>AstraZeneca, 3 yrs </li></ul>
  6. 6. Suite of Complementary Services <ul><li>MANAGED SOLUTIONS </li></ul><ul><ul><li>Development Solutions </li></ul></ul><ul><ul><li>Infrastructure & Data Solutions </li></ul></ul><ul><ul><li>Business Intelligence </li></ul></ul><ul><ul><li>Analytics (dedicated Clinical and SAS) </li></ul></ul><ul><ul><li>ERP (dedicated SAP Practice) </li></ul></ul><ul><ul><li>Content Lifecycle Management </li></ul></ul><ul><ul><li>7 offsite development centers </li></ul></ul><ul><ul><ul><li>Development/Support </li></ul></ul></ul><ul><ul><ul><li>Testing </li></ul></ul></ul><ul><li>IT STAFFING SOLUTIONS </li></ul><ul><ul><li>Rapidly deliver qualified consultants and project managers </li></ul></ul><ul><ul><li>Short-term and long-term IT staffing services on-site across entire IT infrastructure </li></ul></ul><ul><ul><li>Recruitment and Permanent Placement </li></ul></ul>©COMSYS. ALL RIGHTS RESERVED <ul><li>PROCESS SOLUTIONS </li></ul><ul><li>Integrated Resource Fulfillment (IRF) </li></ul><ul><ul><li>Vendor Management Services (VMS) </li></ul></ul><ul><ul><li>Managed Service Provider (MSP) </li></ul></ul><ul><ul><li>Services Procurement Management (SPM) </li></ul></ul><ul><ul><li>Recruitment Process Outsourcing (RPO) </li></ul></ul><ul><ul><li>HR Consulting (HRO) </li></ul></ul><ul><ul><li>Vendor Sunset (management of non-preferred vendor resources) </li></ul></ul><ul><ul><li>Software as a Service (automation supporting VMS, SPM, and RPO) </li></ul></ul><ul><li>Managed Service Provider (MSP) for the content lifecycle </li></ul><ul><li>Services Procurement Management (SPM) for the content lifecycle </li></ul>
  7. 7. Recruiting and Retention
  8. 8. Proven Recruiting Model
  9. 9. <ul><li>Phase III </li></ul><ul><li>Recruiter conducts: </li></ul><ul><ul><li>In-person interview </li></ul></ul><ul><ul><li>Extensive reference check </li></ul></ul><ul><ul><li>Extensive work history review </li></ul></ul><ul><ul><ul><li>Chronological detail, gaps </li></ul></ul></ul><ul><ul><ul><li>Technical experience </li></ul></ul></ul><ul><ul><ul><li>Irrelevant work history </li></ul></ul></ul><ul><ul><ul><li>Short assignments </li></ul></ul></ul><ul><li>Phase IV </li></ul><ul><li>Technical Screening Program </li></ul><ul><ul><li>Recruiter utilizes current consultants/Managed Solutions SMEs who are proven within the specific skill-sets to handle technical screenings as well as offer a domain specific screening layer </li></ul></ul><ul><ul><li>Recruiter utilizes Brainbench for technical testing as required by client </li></ul></ul><ul><ul><ul><li>More than 250 IT tests on Internet </li></ul></ul></ul><ul><ul><ul><li>Real-time test results allows skills to be assessed quickly </li></ul></ul></ul><ul><li>Phase I </li></ul><ul><li>Recruiter: </li></ul><ul><ul><li>Pre-qualifies potential consultants </li></ul></ul><ul><ul><li>Breaks down skill set </li></ul></ul><ul><li>Phase II </li></ul><ul><li>Recruiter determines if consultant and the job requirement match: </li></ul><ul><ul><li>Candidate’s reasons for the current job search </li></ul></ul><ul><ul><li>Career goals and professional interests </li></ul></ul><ul><ul><li>Reviews job requirement with consultant </li></ul></ul><ul><ul><li>Screen the consultant utilizing pre-developed, pre-qualifying skill set questionnaires </li></ul></ul>Four-Phase Screening ©COMSYS. ALL RIGHTS RESERVED
  10. 10. National Fulfillment Organization <ul><li>Comprised of distinct internal and external groups including: </li></ul><ul><li>National Requisition Management Team: Point of Contact for Strategic accounts requiring internal requirement management support. </li></ul><ul><li>National Fulfillment Recruiting Team: Dedicated recruiting support to select Strategic Accounts. </li></ul><ul><li>National Recruiting Center (NRC): Virtual recruiting bench for COMSYS branch offices and serves as a recruiting SWAT team. </li></ul>
  11. 11. Consultant Retention <ul><li>COMSYS developed a comprehensive retention program to: </li></ul><ul><ul><li>combat threats in a tightening market </li></ul></ul><ul><ul><li>complement consultant compensation </li></ul></ul><ul><li>COMSYS commits to a high touch, high service culture for our consultants to create an ‘Employer of Choice’ environment. </li></ul><ul><ul><li>Field Consultant Services Mangers </li></ul></ul><ul><ul><ul><li>Consultant retention strategy and activities </li></ul></ul></ul><ul><ul><ul><li>Consultant Remarketing efforts </li></ul></ul></ul><ul><ul><ul><li>Consultant Communication </li></ul></ul></ul><ul><ul><ul><li>Training and Career Path Development </li></ul></ul></ul><ul><ul><ul><li>Administrative support </li></ul></ul></ul><ul><ul><ul><li>Consultant Local Newsletters </li></ul></ul></ul><ul><ul><li>Centralized Consultant Care Call Center </li></ul></ul><ul><ul><ul><li>Welcome calls to all consultants </li></ul></ul></ul><ul><ul><ul><li>30, 90, 180 day satisfaction call to all consultants </li></ul></ul></ul><ul><ul><ul><li>Birthday e-cards sent to all consultants </li></ul></ul></ul><ul><ul><ul><li>End of assignment interviews with all consultants </li></ul></ul></ul>
  12. 12. Retention Programs <ul><li>IT Project Diversity – Wide variety of companies, industries and IT engagements </li></ul><ul><li>Competitive Salary – We know the pay for markets by skill and experience </li></ul><ul><li>Enhanced Benefits – Comprehensive benefit plans </li></ul><ul><li>Extensive training and development – Skillport e-learning platform and online access to Books24X7 </li></ul><ul><li>Award & Recognition – Recognizing consultants for outstanding achievement, initiative, and contributions. </li></ul><ul><li>Unique intranet presence for consultants, including Building Blocks for Success </li></ul><ul><li>Robust remarketing program that uses technology and a proven process to redeploy consultants into other client projects at the conclusion of their assignment. </li></ul>
  13. 13. COMSYS Approach and Quality Commitment
  14. 14. COMSYS Solution <ul><li>Tailored service levels and delivery standards </li></ul><ul><ul><li>built around known requirements and joint discovery </li></ul></ul><ul><ul><li>aligned with client objectives and contractual requirements </li></ul></ul><ul><li>Delivery framework and resources aligned with: </li></ul><ul><ul><li>geography </li></ul></ul><ul><ul><li>utilization </li></ul></ul><ul><ul><li>skill/domain expertise requirements </li></ul></ul><ul><li>Custom processes and procedures </li></ul><ul><ul><li>formal client-specific on-boarding/off-boarding </li></ul></ul><ul><ul><ul><li>orientation to client operating environment and culture </li></ul></ul></ul><ul><ul><ul><li>client contractual and process compliance points </li></ul></ul></ul><ul><li>Cohesive program across geographies and business units </li></ul><ul><ul><li>COMSYS Strategic Accounts Team ensures consistent application and adherence to procedure </li></ul></ul><ul><ul><li>accountability – to executive level </li></ul></ul><ul><ul><li>visibility into activity, performance, and spend – across program </li></ul></ul>
  15. 15. Accountability <ul><li>COMSYS understands the importance of: </li></ul><ul><li>Developing a clear understanding of mutual expectations and requirements </li></ul><ul><li>Establishing measurable goals and objectives and associated SLAs </li></ul><ul><li>Committing to meet expectations and deliver on requirements </li></ul><ul><li>Quarterly Scorecards </li></ul><ul><li>Ongoing feedback and corrective action </li></ul>
  16. 16. Process Improvement <ul><li>COMSYS regularly reviews, audits, and improves our business processes and methods. </li></ul><ul><li>COMSYS regularly fine-tunes our techniques, staff, policies, procedures, and corporate goals to provide our clients with the best resources and solutions available. </li></ul><ul><li>COMSYS five process goals are incorporated in our business processes and operating strategies: </li></ul><ul><ul><li>Create a Positive Environment </li></ul></ul><ul><ul><li>Identify Process Objectives </li></ul></ul><ul><ul><li>Identify Measurement Characteristics </li></ul></ul><ul><ul><li>Manage Process Variation </li></ul></ul><ul><ul><li>Continually Improve the Process </li></ul></ul>
  17. 17. Satisfaction Guarantee <ul><li>Our clients may request replacement of a COMSYS consultant for any reason during the first two contract weeks. </li></ul><ul><li>COMSYS will: </li></ul><ul><ul><li>not bill for the consultant’s time. </li></ul></ul><ul><ul><li>promptly locate a suitable replacement. </li></ul></ul><ul><li>Guarantee applies to all assignments. </li></ul>
  18. 18. Why COMSYS?
  19. 19. We can deliver results… <ul><li>Financial stability & geographic footprint </li></ul><ul><li>Full spectrum IT resources and solutions </li></ul><ul><li>Blue chip client track record and experience </li></ul><ul><li>Our High Touch High Quality approach to IT staffing </li></ul><ul><ul><li>Offers clients and candidates the ultimate in one-to-one service </li></ul></ul><ul><ul><li>We are specialists – we focus on the top talent our clients want </li></ul></ul><ul><ul><li>We deal with the “end users” of our candidates and our solutions </li></ul></ul><ul><ul><li>We “speak the language” of experts – the clients and candidates we serve. </li></ul></ul><ul><li>World class recruiting model and resources </li></ul><ul><li>We stand out in our drive and ability to “deliver big” and “act small” </li></ul>
  20. 20. Core Values <ul><li>Philosophy </li></ul><ul><ul><li>Build a team environment, provide clear and concise goals and provide consistent feedback. </li></ul></ul><ul><ul><li>Respect employees, believe in our people, and treat employees as the solution, not the problem. </li></ul></ul><ul><ul><li>Integrity… Simply keep our commitments. </li></ul></ul><ul><ul><li>Uncompromising commitment to customer service </li></ul></ul><ul><li>Expectations </li></ul><ul><ul><li>Highest integrity in all dealings with customers, consultants and fellow employees. </li></ul></ul><ul><ul><li>Do the right things right. Think before we act so that our efforts and our commitments are focused where they count most. </li></ul></ul><ul><ul><li>Focus on quality and continuous improvement </li></ul></ul><ul><ul><li>Never try to cover mistakes. Admit mistakes and learn from them. Remember, mistakes are one of the best ways to learn. We fail only if we don’t learn from our mistakes. </li></ul></ul><ul><ul><li>Have fun…  Be passionate about your job… Celebrate the success </li></ul></ul>
  21. 21. Thank you… Kasey Compton Account Manager P: 310-706-4116 [email_address]

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