The document provides an overview of the journey and services of Clifford Group, an organization that started in 2001 and has since expanded into various business lines including facility services, staffing solutions, management consultancy, vocational training, and electronic equipment. It began with a Montessori school and now has over 145 clients across 10 states in India. The key services mentioned include facility management, security solutions, cleaning services, guest house management, vocational training programs, payroll and HR outsourcing, and supply of safety and surveillance equipment. Case studies are also provided on projects undertaken with Aditya Birla Group and for the West Bengal government's Biswa Bangla brand.

1. 2001
CLIFFORD HOUSE
Montessori
2006
Toll Plaza Management
Asansol
2009
Security Management Services
Aditya Birla Group- Essel Mining
2011
Expansion to 10 states
OUR JOURNEY
20132012
Commencement of
Facility Services
Training Division in
collaboration with
Rajasthan Skill &
livelihoods Development
Corporation (RSLDC)
Commencement of
MPSD(Manpower &
Planning Division)
2014
Affiliated with Security
Sector Skill
Development Council
(SSSDC) as Programme
Implementation Agency
(PIA) for Employment
Linked Skill Development
(ELSD)
2015
Affiliated with West
Bengal Skill
Development
Council as PIA for
Ajeevika Skills

2. From a humble beginning in 2001 with Clifford House a Montessori school the Clifford
Group has grown into an organization providing facility services, staffing
solutions, management consultancy, electronic equipment, and vocational training.
Our motto has always been to prove to our clients that we can improve day-to-day
operations with measurable and quantifiable key performance indicators.
With over 145 clients today across industries, Clifford Facility Services Pvt. Ltd. (CFSPL)
has become a name to be reckoned with in the facility management industry. With our
end-to-end facility management services we ensure that the clients can focus fully on
their core business.
Clifford facility Services Pvt. Ltd is ISO 9001:2008 QMS certified and a member of
CAPSI and ICOc
CLIFFORD GROUP

3. CLIFFORD GROUP
Clifford Facility
Services Pvt. Ltd.
Security & Facility
Training Institute
SAFTI
Manpower
Planning &
Staffing Division
Electronic
Equipment
• Security Solutions
• Cleaning Services
• Catering & Guest
House Services
• Departmental &
Office
Management
• Electro
Mechanical
Services
• Fire & Hazard
Management
• Life Skills
• Soft Skills
• Employability
• Manpower
Planning
• Manpower
forecasting
• Payroll
management
• HR outsourcing
• Executive
placement
• Surveillance
equipment
• Access control
devices
• Metal detectors
• Electronic
barriers
• Fire Systems

4. CLIFFORD GROUP
Operational Maintenance Structure
Operational Maintenance Structure What does it mean
Reactive
Preventive
Predictive
Reliability
centered
Based on assessment of
condition & serviced
context to operating
requirement
Detect failures before
they occur
Scheduled/planned
maintenance
Run till it breaks
Benefits of operational maintenance
technique:
• Proper planning, execution and
coordination
• Improve efficiency and productivity
• Reduce cost
• Increasing uptime
• Delivering higher service quality
• Creating a maintenance excellence quality

5. Security Assessment System
Customer Requirement Our Solution
Consultation and review of the
current situation regarding
industrial security within the
plant
Analysis and reporting of
further steps to reduce
security risks
The result of the security
assessment is a report and the
baseline for decisions on next steps.
In this report the current risk level,
identified vulnerabilities and the
completeness of the implemented
security measures will be provided.
Documentation also includes
prioritized recommendations how
to improve and enhance the
security level of the system,
depending on the extend of the
ordered services.

6. A strong workforce of well-trained security personnel
Round the clock services for protecting assets, property
and life of our clients.
Pillars of CFSPL Security Solutions
Selection: Rigorous selection process in synchronization with CFSPL
policies
Training: Regular & extensive Training Program adhering to
International standards
Supervision: Strong network ensuring delivery of services
Response: Prompt response is ensured by state-of-the-art 24 hour
managed control rooms across the country

7. And many more………
Some of our clients

8. CFSPL – Cleaning Services :
Cleaning means different things to different people and different organizations. Common
to all, however, is the need for clean and inviting internal surroundings that provide a
healthy and effective working environment.
Our Approach to cleaning services
Inputs Customer deliverables
CFSPL
Tested Process
Methods
Skilled Employees Consistent level of quality
Professional Cleaning
Detailed Reports
In collaboration with the customer we work closely to understand precisely what is
needed and provide a professional, transparent and tailored cleaning solution.
Manual Cleaning Mechanical Cleaning

9. Machine scrubbing,
polishing & buffing of
Office & Plant floors
Vacuum cleaning of
furniture, cabinets,
digital equipment
Removing dust from
wall floor, Ceiling walls,
Verandas, Balconies etc.
Deep cleaning of rest
rooms, kitchen sinks
Cleaning of Windows,
Fans, Corridors, Wood
work and Building
Facade
Low pressure steam
cleaning for areas affect
by mold, mildew and
mold spores
Carpet & Upholstery
cleaning.
Road cleaning for
township and plant
areas.
High pressure jet
cleaning of driveways,
vehicles and streets
CFSPL – Cleaning Services

10. CFSPL – Cleaning Services
Some of our clients
And many more…………..

11. SAFETY & FACILITY TRAINING INSTITUTE
SAFTI was founded with an objective to enable sustainable transformation through
learning and skills development. Our end-to-end training and skills development
solutions enhances youth employability across the social strata.
Training Centers
Rajasthan – 5 centers in collaboration with Rajasthan Skills & Livelihoods
Development Corporation, 100 students/month/center
West Bengal – 1 Center with capacity of 100 students per month
Assam – 1 Center with capacity of 50 students per month
• In Rajasthan in collaboration with RSLDC we are training 726,000 candidates by
2016
• In West-Bengal we are in the process of training 50,235 members of Panchayat
Raj Institutions across 3349 panchayats on
 Women empowerment
 Personality development
 Self defense
 Health & Sanitation
 Local governance

12. Our Methodology
Placement Linkages
Students Mobilisation
Counseling
Entry Gate Assessment
Admissions
Training
Assessments
Certification
Placement
Aggregating the placement opportunities in the industries
Working with district administration, non-govt. community based
organisations for mobilising candidates
Providing candidates details about the jobs, salaries, migration (if
required) and understanding aspirations
Providing candidates details about the jobs, salaries, migration (if
required) and understanding aspirations
Filling the application form and collecting the necessary documents
Class room, Lab & OJT, life skills and value added modules along with
domain content
Conducting mid-term & final assessments
Award certificates with skill proficiency details
Provide employment in the respective industry and also help in migration

13. Skills Trained for……
• Security guards / Supervisors
• Security guards with arms
• Lady guards
• Housekeeping
• Housekeeping Supervisor
• Pantry Services
• Peon
• Office Assistant
• Gardener
• Electricians and DG Operators
• Plumber
• Defensive Driving
• Riot control
• Electronic surveillance

14. Clifford Manpower Planning & Staffing Division is a full spectrum HR solution
organization with a goal of providing a holistic and impeccable human resource
solution to the clients.
Our Service Portfolio includes
• Executive
Search
• Staffing
• H R Consulting
• H R
Outsourcing
• Training
• Payroll &
compliance
Management

15. Executive Search -At Clifford we apply real insight into clients’ strategic
requirements and proven assessment tools to recruit leaders who have the
necessary skill, experience and personal qualities to advance company
strategies and achieve outstanding results.
Staffing Solutions- We are a provider of end to end solutions in the
temporary staffing space. With companies across the globe laying critical
emphasis on their human resources management, temp staffing is a fast
catching up trend because it helps improves focus on core / critical activities,
can be adapted to the seasonal nature of business, helps counter business
uncertainties and demand of scale up and scale down of business

16. We at Clifford, identify qualified candidates whose skills match
the specific disciplines you require. We give you-
• Flexibility in hiring.
• Cost and time saving in hiring process
• No permanent liability of people.
• Availability of experts for short duration/project related work.
• Availability of large resume data bank.
• Statutory obligations such as provident fund, gratuity, bonus,
maternity benefits, professional tax, etc. are no longer a
client’s responsibility.
Clifford partners with organizations of all types and sizes to
manage the entire employee life cycle effectively. By handling
the complex, yet critical functions of payroll, statutory
compliance, leave management and time and attendance.
Thereby allowing you to concentrate more effectively on your
core business.

17. Payroll
Solution
Analysis
Financial Integration
Payment
Instructions
Statutory Reporting
Employee Reports
Employee
Information System
Attendance & Leave
Management
Earnings
Deductions
Loans & Advances

18. Receive Manpower
Requirement
Analyze Requirement
Sourcing
Forward to client
Candidate Screening
Short Listing
Post recruitment
formalities
Schedule Interview
with client
Client shortlists
Recruitment Process

19. • Recruitment & training of 3349 computer operators for Panchayat Raj, Govt. of West
Bengal
• Sourcing, examination, selection and training of 300 Bacteriologists, Chemists and
Laboratory Assistants for Public Health Engineering Water Testing laboratories, Govt. of
West Bengal
• Sourcing, Selection and Training of staff – Store Manager, Cashier, Sales Executives,
Security Guards for all Biswa Bangla (Govt. of West Bengal) stores, presently handling a
strength of 90 employees.
• Implementing agency for pilot project National Seed Corporation- wherein the entire
marketing setup for high yield hybrid seeds has been done by us. The marketing team is
on the payroll of CFSPL-MPSD and is generating revenue for NSC.
• Out sourcing partner for WBPHE-Japan International Cooperation Agency project
providing manpower at different levels.
• Manpower provider for Housekeeping, Gardening and allied services for Coast Guard.
Milestones…………….

20. This company of Clifford group was established in 2008, with the sole
intention of providing desirable quality of safety equipment for our clients.
Personal Protective
Equipment (PPE)
Electronic
Surveillance
Access Control
• Safety
Helmets
• Safety Jackets
• Safety Gloves
• Harness
• Safety Glasses
• Safety Shoes
• CCTV cameras
• DVR
• NVR
• Audio
Equipment
• GPRS CCTV’s
for cash
vehicles
• Biometric
devices
• Touch screens
• GPS systems
• GPRS systems
• RFID systems
• Network
Installation &
maintainance
Safety devices
• HHMD & DFMD
• Baggage
Scanners &
vapour
detectors
• Safety pillars,
Brakers, mirrors
& parking
devices
• Bollards &
Boom Barriers

21. Services
• Food & Beverage Services
• Linen & Laundry Management
• Administration and Upkeep of the Premises
• Repair and maintenance
• Pest control
Clifford Group’s Approach
• Menu Planning by a team of qualified and experienced personnel
• Focus on hygiene , health ,safety and quality systems
• Analysis of the existing practices to identify the need for improvements
• Develop, train and direct the staff to ensure consistency in operations
• Focus on effective complaint-resolution system ensuring maximum comfort to
the corporate Guests
Clifford Group Edge
• Expertise and experience in management of guesthouses on pan India basis
• Satisfied customers enhancing organic growth
• Customized approach and operation management
• Trained guest house management staff
• Statutory compliant practices
Clifford Group
Guest House Management Services

22. CASE STUDY – SETTING UP OF ADITYA BIRLA GROUP FACILITIES
RAJMAHAL COALFIELDS OFFICE, GUEST HOUSES AND RESIDENCES
“Atithi Devo Bhava” – This was a saying that our management believed in and when they were asked to show
their strength, they didn’t disappoint. Having been working with Aditya Birla Group for a long time it was very
heartening to see that we were asked to deploy our personnel at their facility in Godda, Jharkhand. We were asked
to manage and monitor 3 guest houses, 3 kitchens, 1 Office and 4 different locations of residencies. Since this was a
remote location deployment we understood the need to survey and carefully map out the timeline. Due to the
backwardness of the location logistics and proper skilled labour was going to be a problem to find. We knew we had
to get manpower from our older sites and also train the existing manpower. There was need for constant hand holding
support and rigorous mentoring. We faced resistance in the form of local resistance but we finished what we got started.
We deployed 25 personnel in their facility in different roles and are now managing both the soft and hard services for
their facilities. We take care of their catering, Laundry, health and hygiene services, pantry, cafeteria, Events and
Horticulture. We are also in advanced talks regarding taking over their security management systems which comprises
of project affected personnel (PAP) and other personnel.
Our relationship with AB Group has grown from strength to strength.

23. CASE STUDY – BISWA BANGLA BRAND FORMATION
AND ONGOING INAUGURATION OF DIFFERENT STORES
The latest challenge presented to us by the Government Of West Bengal was seeing that their
different formats under the brand Biswa Bangla have able personnel to run them. We had taken
up a similar project for OPTM Healthcare but this was bigger and had more critical points. Plus,
this was the pet project of our Honorable Chief Minister Smt. Mamata Banerjee. We had been
told to provide all manpower from security guards to the store and warehouse managers. We
had 15 days to provide close to 30 personnel and give them at least 5 days of training and
employ them in time for the CM inauguration.
We got 4 of our best minds to work on recruitment methods, interviews, selections, training,
uniform design and production and finally store setup. With support from the MSME Dept. and
WBSEPS we completed all this with 2 days to spare and were lauded for our efforts. We now
have close to 90 personnel deployed at various formats under the Biswa Bangla Brand. There
are now very advanced level talks going on about opening Biswa Bangla in China and
Singapore.

24. THANK YOU