RvaluE Consulting is a niche business process consulting organization with the mission to 'realize business value' to our clients, partners and teams... The presentation covers How we do it? Who have we worked with? and a Lot more...

1. © 2016 RvaluE Consulting (P) Ltd.
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Realizing Value Through
Business Process Redesign & Offshoring
Corporate Profile
RvaluE Consulting
July, 2016

2. 2
RvaluE - Who We Are
RvaluE signifies ‘Realizing Business Value’
We are a niche
Business Process company
offering comprehensive
services and solutions
covering
Redesign & Transformation of
Business Processes, through
adoption of BPM strategy,
its execution and
continuous enhancements
Strategic Execution towards achieving Business Goals
Our Transformational Framework
Transform
Execute
Shape
Holistic focus to deliver Benefits!

3. 3
RedesigningBusinessProcess
providesopportunitiesto:
Reduce Costs of Processes
by 40+% through off shoring
Leverage ERP and Implement
Technology to automate
Business Processes
Improve On Time
Service Delivery to
Internal & External Customers
Cross Functional Linkages to
enable Business Functions
Process Transformation
based on benchmarking and
best practices
Business Processes
Connect Functions & Performance
Build Flexibility and Scalability to Enable Business Goals and Growth
‘BP to BP’ - Business Process to Business Performance

4. 4
Some of Our Key Clients….
*This is only representative and not an exhaustive list of RvaluE clients. These Logos are Trademarks of the respective organizations. RvaluE claims to have no other relationships with these organizations other
than ‘client-service provider’ until specifically stated otherwise. The above clients have availed one or more Services rendered by RvaluE
Leveraging Experience from Global & Domestic Organizations

5. 5
How can we put measures in place
to track/ align the effectiveness of
Knowledge Worker roles with
business goals?
Changing Business Needs Require
Process Decoupling & Technology Review
to Enhance Information & Performance
How can we track and deliver on
agreed timelines/ quality in
staff functions?
How far our business and financial
processes are documented and /or
standardized?
How can we turn functional silo culture
to horizontal business process?
How well are we oriented towards
internal/ external customer
services?
How far are we leveraging IT
investments to improve business
processes and/or information?
How can we realign back office
processes to enable
consolidation and avoid
duplication of efforts?
Challenges in Business Processes
How much are we exposed to
the Innovation and Industry
Best Practices
Focus Required on Support/ Enterprise Functions
How can we gain expertise in
business process management
as a Capability?
How much are we leveraging
the functionalities of ERP ?

6. 6
Integrated Solution – Onshore/ Offshore
Our solution is an integrated one - focused on realizing value through Off shore & On Shore
Offshore
Onshore
Onshore
• Focus on the Core
• ERP Optimization
• Decision Support
• End to End Projects
• Automation & Robotics
Offshore
• Cost/ Skill Arbitrage
• Managed Captive
• Back Office/ Voice/ Non-Voice
• Analytics/ Projects
• Work Flow and Tech Tools
• Value Addition
• Service Excellence
• Control & Risk Management
• Value Creation
Operations to Transformation - Managed Captive & Process Capability as a Service

7. 7
Managed Captive Solution
Offshore
Captive
Outsourcing
Managed Captive
An Innovative Solution to Off shoring and Process Redesign & Automation for On shore operations
Offshore
Best of Both Worlds -
Your Captive with Full BPM Benefits
Dedicated People/ Operations for Control
Service Assurance with Productivity
Managed
Captive
Independent
Delivery
Center
Dedicated
People &
Operations
Leverage
Existing Core
Technology
Combined
Focus on
Technology &
Process
Multiple
Functions for
Scale
Joint
Governance
& Control
Operational
Excellence &
Productivity
Two Options: Company Owned Partner Operated (COPO); Partner Owned Partner Operated (POPO)

8. 8
Customer
Process
PCaaS: Enhancing Process Centricity as a Service for the Enterprise Functions with a composite focus on SIX elements:
people, process, technology, customer, business and control enabled by an aggregated pool of professional expertise
Process Maturity Assessment, Process Review & Documentation,
Process Improvements, ERP Optimization, Automation, Robotics
Program Management, Change Enablement
Lean Six Sigma, KPI & End to End Process Alignment Projects,
Balanced Score Card, Decision Support Analytics,
Cash to Cash Cycle Review, Control & Compliance Review
Process Capability as a Service (PCaaS)
‘On Demand’ Capabilities to Connect Process Redesign with Business Outcomes
Business Control
Technology People

9. 9
Expertise & Differentiators

10. 10
RvaluE Business Services…Expertise
…Complementing with Outside-In Perspectives to Achieve Client Objectives
Domains
Banking & Financial Services
Insurance
Card & Travel
Auto, Manufacturing & Diversified
Telecom, Retail & Apparel
Team
(with Business/ SSC/ BPO/ Global Leadership Experience)
Pioneering Off shoring Experience
Blend of Strategic & Operational Experience
Global Captive/ BPO Majors Exposure
BPM for All Service Functions
– F&A, HR, IT, SCM, CLM
Pharma & FMCG
Accomplishments
30+ Assignments, 14 SSC*s Set up
Leadership & Capability Development Workshops
RFP Management & Service Partner Selection
Operating Models – Captive, Managed Captive,
BPO, JV, BOT, BOM
India to India Expertise & Industry Publications
Cross Industry Knowledge Sharing through SSF
Team with 300+ person yrs of Experience
Distinctions
Business & Finance Leadership
E2E Ops - Off shore/ On Shore Integration
Process Value Chain/Business Insights
Combine Functional, Process, Domain Focus &
Leadership Development
eSCM – Model by Carnegie Mellon, US
Program & Change Management
RvaluE
* Shared Services Centre

11. 11
Thought Leadership & Strategic Execution to
Evolve Best Structuring Model and Effective Transition
Our Differentiators
 Pioneering Experience in Off shoring Operations & India Domestic Operations
 Exposure to all Continents across the Globe – Americas, EMEA, JAPA
 Set Up, Operate & Transform (SOT) expertise for Global/India Corporations
 Combined Focus on BPM: People, Process, Technology, Customer, Business
 Exposure to Multiple Domains/ Languages/Processes/ Data/ Voice/ Analytics
Off-shoring /
Domestic
SOT
Expertise
 Strategic Reviews, In-sourcing /Outsourcing Strategies / Benchmarking
 Certified by Carnegie Mellon University for eSCM Adoption
 Multiple Structuring Models – Captive Shared Services / Third Party Operations,
Managed Captives, BOT, BOM, JV, Spin Off
 E2E RFP Management for Domestic & Global Operations
Advisory
Services &
Structuring
Models
 Proprietary Frameworks - Focus on Strategic Execution / Implementation
 Delivering Value to Clients , Value for Money Rate Structure
 Documentation, Technology, Hand Holding, Specialized Functions
 Knowledge Sharing & Best Practices Exchange through Shared Services Forum ,
Conclave Events, Industry Publications and Interactions
Execution Focus &
Long Term
Association
 Strong Experience in Global/ MNCs, Indian Groups, Large/Mid Size Corporations
 Finance, Business & Business Process Leadership Experience in Multiple Domains
 Blending Consulting, Operations, Leadership & Capability Development
 Proprietary Techniques/Tools – BPPQ, PAM, PCP, TP Readiness etc.,
Comprehensive
Industry
Experience

12. 12
Recruitment and
Selection
Payroll & Comp.
Employee Master
& Data Mgt
Performance
Management
Benefits
Administration
Training &
Development
Relocation
services
Customer
Interaction
Sales
Management
Customer
Acquisition
Customer Help
Desk & Retention
Customer
Collections
Customer Master
& Data Mgt
Analytics/MIS
Accounts Payables
Receivables
Support
Treasury Ops
Travel Expenses
Accounting
Reconciliation
Closing & Reporting
Financial
Statements
Financial Analysis
Finance &
Accounting
Customer
Lifecycle
Management
HR
Demand
Management
Material Planning
Transportation
Management
Imports &
Documentation
Financial Supply
Chain
Production/
Supply Mgmnt.
Spend Analytics
Supply Chain
& Logistics
Procurement
Management
Application
Development &
Management
Infrastructure
Management
Data Centre Ops
Network/ Help
Desk Support
Resource
Optimization
IT Analytics
IT
Business Process Spectrum
Support/Enterprise Functions
Leadership Team Brings immense Experience & Expertise across
Multiple Domains – Manufacturing & Service Industries
Banking
Financial Services
Insurance
Payment Card
Telecom
Travel
Hospitality
Healthcare
Retail
Operations*
*of Service Industries

13. 13
• Commercial Lending
Services
• Consumer Lending
Services
• Reconciliations
• Wealth Management
Services
• Capital Markets
• Risk Management
• Trade Clearing and
Settlements
• Asset Management
• Compliance
• Property & Casualty
Insurance
• Life, Annuity and
Retirement
• Policy Set-Up
• Agency Management
• Billing and Premium
Application
• Policy Underwriting
• Policy Maintenance
and Servicing
• Claims Management
• Renewals
• Reconciliations
• Retail Banking
• Mortgage Services
• Cards and Payments
• Commercial Lending
& Trade Finance
• Database
Maintenance
• Account
Administration
• KYC, AML & Fraud
Management
• Reconciliations
Banking Insurance
Financial
Services
• Agency Services
• Billing Services
• Revenue Assurance
• Service Provisioning
& Management
• Collection Services
• Customer Accounting
• Telecom Analytics &
Insights
• Customer Service &
Retention
• Reconciliations
Telecom
• Reservation Back
Office
• Agency Management
• Customer Service and
Helpdesk
• Airline & Non Airline
Settlements
• Customer Billing &
Refunds
• Reconciliations
• Ancillary Services
• Business Reporting
and Client MI
Travel
Business Process Spectrum
Service Industry Operations*
* Besides, processes relating to horizontal enterprise functions like F&A. HR, Procurement, IT & Customer Lifecycle Management for each of the above verticals
Deliver 40+% Cost Saves & Enable Value Realization

14. 14
Technology Enablement
Process
Transformation
Robotics
Business Enablement
Process
Performance
Dashboard
Activity Monitoring
Process
Operations
Workflow Suite
Compliance
Productivity
Process
Migration
Capability Tools
BPPQ TM
PAMTM / PCPTM / WDTTM
Process Mapping Tools
Technology & Tools - An Integral part of our Services, Capabilities and Solutions
Process Driven Tools ERP Driven
SAP, Oracle & other
ERPs
• Diagnostics
• Metrics –
Automated/Manual
• Systems
Documentation
• Interfaces to ERP
• Reports/ MIS from
ERP
• Road-Map for
improvements
• Implementation of
Changes

15. 15
Telecom Major,
Gurgaon
18,000+ Employees
• Scope
 Finance & Accounting
• Completing Migrations
• Improving KPI Scores
• Taken to Rank 1 amongst 12
Global SSCs
• Reduced Attrition, improved
employee motivation &
higher customer ratings
Fin. Services, Card & Travel,
Delhi
6,000+ Employees
• Pioneering Offshoring
Center
• F&A, Procurement, Risk
Management, Customer
Service, Analytics etc.
• Processes migrated across
the Globe
• Saves of over 15 Mn
• Global CoEs
• Global Projects
Healthcare Giant,
Gurgaon
4,000+ Employees
• US to India Offshoring
Operations
• US-India JV
• Processes from 130 locations
across US
• F&A, Customer Service &
MDM
• Augmented new services/
process improvements
• Cost Saves 4Mn USD
Alco-Beverage Major,
Bengaluru
9,000+ Employees
• Scope
 Human Resources
• Transition to Managed
Captive within 6 Months
• Cost Saves of ~22%
• OPD & Tent Cards Creation
• Process Metrics &
Dashboard Implementation
• Ask HR Tool Implemented
• Process Improvements
• HR Survey
Automobile JV,
Gurgaon
11,000+ Employees
• Scope
 Finance & Accounting
• 5 Business Areas - Tech,
Sales & Mktng, Industry
Ops, Products & Corporate
• Cost save of 25% IRR with
less than 2 Yrs Payback
• Document Tracking Tool &
Dashboards
• 10% FTE saves in first 3
months
Leading Manufacturing
Company, Gurgaon
5,000+ Employees
• Scope
 Finance & Accounting
• Workflow Implementation
• Process Standardization,
Process Consolidation from
multiple BU’s & Locations
• Payment from Single Bank
Account for all businesses
• Consolidated Vendor
Master Management
Insurance Major,
Pune
7,000 BOT Employees
• Scope
 Customer Facing Ops
 Back Office Operations
 Finance & Accounting
• Cost Save of over GBP 2Mn
• Performance Management ,
Capacity Utilization and
Productivity Metrics
• Charge Out Tool Developed
• Transition of F&A processes
RvaluE SSC Experience - A Snapshot
Largest Pharmaceutical Co.,
Gurgaon
10,000+ Employees
• Scope
 Finance & Accounting
• 16 Business Areas
• Migrated 25 Major Processes
• Scaled up SSC Operations
from 70 members to 150+
• 6% FTE save in first 3 mths &
10-12% FTE save in 18 mths
• SLA, Metrics tracking and
Dashboards

16. 16
Expanded BPM Knowledge through
Participating Organizations at SSF, India
Pioneering Forum to bring Global & India BPM practices to the same platform
Shared Services Forum
• 5 National Conclave Events,
where more than 600 Delegates
participated
• 14 Shared Service Operations of
Indian Organizations awarded/
recognized for Excellence in
BPM
• More than 50+ Leaders
presenting Industry Insights and
30+ case studies
• Research Papers Published
including first of its kind SSC
Survey & BPM in Global India
• Process Edge Journals launched
since 2012
First Ever Survey for India First ever Book on BPM Global India BPM Landscape
Process Edge Journals

17. 17
17
Co-Investment
SLA Assurance & Dashboard
Real-Time Leadership Access
Cost Optimization
Technology Enablement
Compliance & Control
Committing to Successful Partnership
Outcome Focus

18. 18
RvaluE Leadership Team

19. 19
Ravi S Ramakrishnan
Founder & CEO, RvaluE
Ravi Ramakrishnan is the Founder & CEO of RvaluE Group, comprising Consulting,
Leadership Development and Industry Forum for Shared Services. He is a Chartered
Accountant, Cost Accountant and Company Secretary with 35+ years of corporate
sector and entrepreneurial experience.
His vision is to enable organizations and people to ‘realize business value’, having
worked with multiple domains, across multiple functions and business units. Ravi
has a unique blend of exposure to professional, family and global work environments
and in multiple domains of manufacturing/service Industries.
Starting his career with Hindustan Unilever Limited, he comes with senior leadership experience as
Controller/Commercial Manager in Murugappa Group, became the CFO at Eicher Group, and experience as
in his last role, was part of the global leadership team as Vice President and Business Leader at American
Express to set up the pioneering Global Financial Center. He enabled growth and globalization of the
Business Process Service operations, focused on business process transformation, large GIC operations,
value delivery, creating ‘global centers of excellence’, and working with customers across the globe.
Recognized as a ‘Thought Leader’ in BPM, Ravi is passionate about creating the ‘Global India’. He set up
RvaluE Consulting in 2004 for business services and RvaluE LS for capability, leadership development and
learning services. He is also the Founder of Shared Services Forum (SSF), an interactive industry platform
since 2011. Ravi believes that business and people are two sides of the same coin. He mentors business
leaders and is an Executive Coach for mid to senior level leaders. Ravi is a speaker at national and
international conferences on topics relating to business process strategy, off shoring, shared services,
outsourcing and organizational effectiveness. He is the first independent consultant in India certified by
ITSqc, Carnegie Mellon University, USA to implement eSCM – eSourcing Capability Model, and the emerging
global standard for the SSC/BPO/ITO space.

20. 20
Anand Maheshwari is a meritorious Chartered Accountant and also a Company Secretary,
and comes with over 3 decades of extensive work experience with a blend of senior
management and entrepreneurial roles, within India and UK. His experience includes
controllership / CFO responsibilities, business and finance leadership across a variety of
domains of Offshoring & Domestic Business Services, Financial Services, Oil, Petrochemicals
and Chemicals, IT and related services.
Anand has worked in corporations like Jubilant Organosys, Kanorias, American Express
Global Offshoring Operations and Venture Infotek, and over the last 10 years, Anand has
been a serial entrepreneur, co-founder for Intrust Global eServices in Business Services,
Anand Maheshwari
President – Strategic Initiatives, RvaluE
Chairman of Suprawin Technologies and then co-promoted Pegasus Oil & Gas Services. He was instrumental in
setting up the first-ever Global In-house Center (GIC) Financial Center of American Express in India in mid-90s as
Shared Services for F & A and Operations processes. He has worked with large global organizations like Solvay
Business Services in Europe, and many others in UK & USA. He deploys his M&A expertise in enabling companies to
buy/sell business services operations and derive/deliver ‘value exchange’ to client corporations.
Anand has handled multi billion dollars’ business transactions, pioneered transitions of finance and operations
processes, led multiple global projects like Y2K and BPR, bringing huge cost saves and value to various stakeholders,
and was deputed to UK on a global assignment.
In his current role, Anand brings proven strategic execution capabilities, stakeholder collaboration and people
management skills and focus on coaching and mentoring leaders. While detail oriented, he has an excellent
strategic oversight and has a keen mind that breaks down complex issues into manageable chunks. He brings
insight, global experience, expertise and a sense of humor to engagement, enabling him to collaborate well with
clients, associates and colleagues.

21. 21
Sanjay Gupta is the Chief Architect of Shared Services Forum (SSF) and the Strategic
Offshoring Lead. He has over 28 years of work experience in the fields of Management,
Business Processes, Finance and Human Resources, having been part of EXL Service
Holdings, American Express, Indian Oil Corporation and Living Media. At SSF, Sanjay has
several research and publications on BPM & Shared Services to his credit and he is the
Editor of the SSF Journal Process Edge.
In his last role, he was the Global HR Head for EXL Service Holdings. He comes with a
blend of experience in global and domestic corporations, in private sector and public
sector organizations in various capacities, strategic as well as operations roles, covering
various domains in Off shoring, Financial Services, Insurance, Oil & Energy and Media.
Sanjay Gupta
Chief Architect, Shared Services Forum
Sanjay comes with 2 decades of off shoring experience in multiple domains and multiple structuring models like
Captive, Third Party BPO, BOT, Managed Captive etc., Besides being the Off shoring Lead, with his extensive
experience, and having been part of several start up operations in off-shoring and BPO with demonstrated
execution and success, Sanjay has taken this role of heading the Shared Services Forum, an organization that will
bring together the industry community in India to adapt global best practices in BPM to suit Indian context.
Sanjay is a Chartered Accountant by qualification. During the initial 10+ years, Sanjay worked within the core
Finance & Accounting functions in domestic companies and initial setting up of the off shore centre. He started
his career with Living Media and Indian Oil Corporation, and served in many functional roles in Vendor &
Receivable Management, Balance Sheet Consolidation, Oil Pool Accounting and Inter-company settlements.
At American Express FRC, he first migrated and then serviced several groups of international financial servicing
covering both card and travel accounting. While this centre was set-up as a captive unit, it was the first pioneering
BPM operations unit with client deliverables in several countries across the globe. He brings unique skill and
expertise of process, operations and people to deliver excellent results, exceeding client expectations.

22. 22
Rakesh possess a strong strategic leadership and execution capabilities with 15 years of
experience in the Business Consulting and IT/ITeS Industry. He played vital leadership roles
including Strategy Leadership, Sourcing Advisory, RFP & Deal Management, Program
Management, Change Leader, Business Transformation & Excellence, Service Delivery, and
Leadership Development across Finance & Accounts, Human Resource, Supply Chain &
Logistics, Customer Life Cycle Management, and Information Technology functions.
Rakesh has successfully led many customized strategic initiatives such as Business process
transformation, location strategy, sourcing model strategy, benchmarking etc. He spots
Industry Trends of Business Process Management in Global India and has pioneered and
Rakesh Sinha
Vice President & Business Leader, RvaluE
published research papers on BPM & Shared Services since 2012, and first ever book on BPM in 2013. He is
invited in Industry Forums to share his perspectives in Business Process Services. He championed the thought of
Shared Services Forum (SSF) India and led organizing National Conclaves.
In his stints with IT arm of Escorts, Espire Infoserve, Centurion Bank of Punjab, American Express and RvaluE, got
exposure to provide services to international and domestic clients across multiple domains encompassing multiple
structuring models - Captive, Third Party, BOM, BOT and JV.
At RvaluE, he has made significant contribution to projects in vision planning for globalizing shared services,
identifying process consolidation opportunities for over 2500+ FTEs, preparing business case, leading process
migration/people transition and stabilization in SSC operations.
Rakesh is certified as an Authorized Evaluator by ITsqc of Carnegie Mellon University, USA. He has been trained for
BS 7799 and in Project Management Methodology (PMP). Rakesh is a Certified Trainer and Program Coach for the
global leadership program from Canada. He is a Bachelor of Information Technology and acquired business
management skills from IIM Calcutta.

23. 23
Sustain Global Standards of Service Excellence
Realize Full Potential of Business Process Services and
Become Strategic Partner to the Corporation
RvaluE will
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The information, concepts and ideas contained in this document are confidential and are proprietary information of RvaluE Consulting
Pvt. Ltd. They are being provided for the sole purpose of enabling you to evaluate the credentials & capabilities of RvaluE.
The trade names and logos used in this presentation are property of their respective owners.
This document is submitted on the understanding that you shall maintain the contents in the strictest confidence, that it shall not
disclose the said information, concepts and ideas to any third party without the consent of RvaluE Consulting Pvt. Ltd., and that you shall
not disclose the contents or any part to anyone other than those within your organization who have need to know them.
Ravi S Ramakrishnan
RvaluE Consulting (P) Limited
ravi.ramakrishnan@rvalueconsulting.com
+91 98100 37213
+91 (11) 26674814
www.rvalueconsulting.com