2. Your One Stop Integrated Outsourcing Partner!
Verve Communications Pvt. Ltd. is a global service provider driven by the objective of being an integrated
solution provider for all the back office needs of our clients.
Our streamlined methodology and process driven approach inspires us to deliver solutions that are
reengineered to exceed the client’s expectations.
VERVE has the ability, and the expertise to service clients from a wide range of industries. We take pride
in providing high quality services and innovative solutions.
As a result oriented organization, VERVE flourishes on
research, information, knowledge, creativity, advanced technology, talent, leadership & the ability to
exceed the industry standards.
The liveliness and vigor runs throughout the organization & provides VERVE with necessary the leading
edge to deliver and succeed.

3. Our Vision & Mission
Vision
 “To be a thought-leader in providing dynamic, result-oriented
solutions while having research, technology, innovative ideas
and creativity as the key drivers.”
Mission
 To inculcate and nurture the spirit of unorthodox-thinking, a
spread-wing, off-beat, idea-powered work-system where
well-done replaces well-said in every process, big or small,
whatever the stakes.
 To re-write the rules of symbiotic success by unshackling
clichéd business processes, while pursuing and delivering
excellence.
 To tap into business opportunities through cutting-edge
solutions and pro-active methodologies in order to enhance
the enterprise’s and customers’ earnings and business
interests.

4. Board of Directors

5. Board of Directors
Mr. Dhaval J. Chandan
A man with a strong business sense, Mr. Dhaval J. Chandan has been able to establish a multi-faceted
business empire, making his presence felt in various domains that range from FMCG and Insurance to
Steel, Real Estate and IT.
Mr. Pratyush Bhartiya
As the Managing Director at Verve, Pratyush believes in guiding his talented employees to create
innovative solutions and products that enable customers around the world to have confidence in their
information, interactions and infrastructure
Mr. Anekant Jain
Anekant is a successful business executive and self-made entrepreneur with an outstanding track record
in building, growing and leading Verve Communications Pvt. Ltd.

6. Leadership

7. Leadership
Deepak Dewan
Mr. Dewan has over 25 years of experience in senior management with
recruitment and education background. Mr. Dewan has lived in the USA and
Canada for almost 20 years and has worked in over 15 countries. His main
objective is to develop the capability of Process and Service to function
successfully across different countries.
Vijay Purohit
Vijay is responsible for managing and strengthening RPO’s Services
through client liaison and service delivery. His focus is to make sure to
reach individual client expectations and speedy delivery.

8. VERVE RPO

9. About Verve RPO
As a Recruitment Process Outsourcing (RPO) service
provider, VERVE RPO provides customized
recruitment, sourcing, and support solutions, on
flexible terms, to staffing and recruitment agencies
around the globe. With offices in India, UAE, UK &
USA, VERVE RPO has clients in USA, Europe, Canada,
UAE, India and APAC. High Quality
With VERVE RPO’s recruitment process outsourcing Quantifiable
solutions, your recruitment team can effectively focus
on their core activities of client and candidate
interactions, while we take care of the non-core Deliverable
aspects of your business, from the standpoint of a
specialist. With over 40 recruiters or Sourcer's in
India, we have sourced for over 40,000 vacancies in Timely
India.
A partner in your operational process, VERVE RPO’s
bespoke solutions guarantee quality that is
quantifiable, deliverable, and timely.

10. What is Recruitment Process Outsourcing (RPO)?
Definition RPO
The transfer or delegation of the operation and day-to-day
management of the recruitment process to an expert service
partner .
RPO services
End–to–end RPO Modular (“Ala Carte”) RPO “On Demand”
Selecting
Outsource the entire components within
recruitment function to an Providing Project
Recruitment Process based Solutions
onsite dedicated team as per client needs

11. Verve RPO Capabilities
Benefits
 Move towards a solution based approach
 ROI more visible
 Strengthen your internal recruitment function and reduce reliance on Recruitment agencies.
Reduce Costs
 Scalability (increase the size of your recruitment teams without adding head count)
Enhanced customer service to hiring managers, allowing them more time to spend on
core responsibilities
 Dramatically reduce operating costs by utilizing ’s hybrid onshore-offshore model.
Offshore Global recruitment
 Reduced cycle times (time-to-hire), with better-quality hires with 24/7 support
 Enhanced customer service to candidates, resulting in positive "employee branding"
 On-demand recruiting metrics that allow you to measure your talent pipeline and ROI

12. Customer Pain Points
Gain access to technology
Manage/Limit third party providers
Integrate multiple sourcing channels
Lower cost of recruitment
Faster time to hire
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
 Expectations

13. SERVICE OFFERINGS

14. Verve RPO Solutions
Sourcing Solutions
BPO Solutions
Name generation Solutions
E-recruitment solutions
Enterprise Solutions
Our solutions are designed to reduce
these “Pain Points”…..

15. Sourcing Solution
Outsource your job board and candidate database searching
 Searching multiple job board CV database subscriptions
 Searching your internal candidate database.
 Searching our internal candidate database.
 Searching candidates on search engines, social/professional networks for passive
candidates.
 Post adverts, Filter and screen advertising response (job board, career portal, traditional
media)
 Provide out-of-the-box sourcing strategies
Verve - Sourcing– Optimize your Recruiting
 Around-the-clock utilization of job board subscriptions for maximized return on expenditure
 Expert Boolean string development for improved search results
 24x7 searching to increase speed and candidate yield
 Your recruiting department grows without increasing head count
 Talent pool increases with the systematic sourcing
 Recruiter productivity increases

16. Name Generation Solution
95% of the world’s active employees in today’s workforce cannot be identified using
traditional or internet sourcing methods
Name generation solution incorporates a blend of Internet and telephone research to find people who cant
be sourced using traditional methods
“You find us” vs. “We’ll find you” method.
Why outsource “Name Generation”?
 We are a leading provider of name generation research
 Allow your Recruiting Professionals to focus on consultative elements
 “Name generation” research is a specialized skill, takes more time and Persistence
 Prequalified Passive candidates directly sourced from targeted companies in your inbox

17. Database Management Solution
How much time before a candidate becomes NOT USABLE?
Using proprietary software and a candidate management strategy we will help you rediscover
the ROI of your candidate database.
We will assist you to
 Re-establish contact with candidates.
 Update contacts. Make sure you can contact the candidates when you need them the most
 Ascertain availability
 Keep in touch with candidates
 Improve your relationships with candidate
 Turn it into an internal Job Board

18. eRecruitment
An online platform to source, screen and recruit candidates
 Post advertisements on leading job boards and filtering the response
 Searching registered candidates along with advertisements
 Email marketing to candidates to redirect them to career portals
 Career Portal search engine optimization, search engine marketing (ad word campaigns) and
social media optimization
 Searching candidates on search engines, social/professional networks for passive candidates

19. Build Operate Transfer
 Lower risk
 Lower Costs
 Better transparency and control
 Greater speed & flexibility
 Access to global best practices in off shoring / domain

20. Enterprise solutions
Your internal recruitment department…
 Designed for companies with10+ monthly hires
 Implementation of complete consulting solutions including technology, costs and processes
 Onsite Talent Manager support along with fully operational offshore back-office team
 Defined integrated processes, dedicated teams and SLA driven operations
 Integrated ATS, SEO, Career Portals, referral programs, talent pools, aggressive headhunting
 Implementation Fee, Management Fee and Success Fee

21. Enterprise Model
Our Unique Integration GDRPO (Globally distributed recruitment process outsourcing)
model combines the very best of local recruitment expertise, process and technology with an offsite
delivery capability which is world renowned
ON… Site/Shore
Client Hiring Manager
Client HR Manager
Vendors Recruitment Consultant
OFF… Site/Shore
Lead Recruiter
Manager-Client Services
Prequalification and Assessment Team
Active Sourcer Head Hunter
Admin Executive Creative Services Legend
Background Checking Candidate Pipeline Generation Technology/Support Client
Specialist Consultants Skills Assessment Tools & Research Training (Verve)
Quality Assurance

22. Benefits of GDRPO
Strengthen your internal
Move towards a recruitment function and reduce
solution based approach ROI more visible
reliance on Recruitment agencies.
Reduce Costs.
Dramatically reduce operating Enhanced customer service to Scalability (increase the size of
costs by utilizing. Hybrid hiring managers, allowing them your recruitment teams without
onshore-offshore model. more time to spend on core adding head count)0
Offshore Global Recruitment. responsibilities
On-demand recruiting
Reduced cycle times (time-to- Enhanced customer service to metrics that allow you to
hire), with better-quality hires candidates, resulting in positive measure your talent pipeline
with 24/7 support. "employee branding" and ROI

23. Implementation Approach
Customer
Integrated &
Requirements
Standardized
Identified
Improvements Improvements
Customer
Validated to
Requirements
Objectives
Replicate, Service Translated
Standardize Induction
Monitor & Call Client
solutions Regular document Resumes sourced
Profile Sheet
Audits, Reviews, Resumes screened
updated
Surveys Resumes submitted
Solutions
Critical to Quality Candidates placed/
Implemented interviewed
factors are agreed
Implement upon and shared No. of qualified
Solutions with the client leads - Voice
Measure
Solutions are agreed
IRPO
Determine Baseline levels
upon and shared with for existing
the client clients
Solutions
Current capability
Communicated
Action plan on the
to the client Analysis Performance
developed for existing client
Clients CAS,CPS Objectives set
improving
are flagged Surveys (Targets)
performance
on the basis Feedback
of the analysis Audit Reports
Candidates submitted
Action Plans
Interviews
Problem Placements
Key
clients Factors
identified of variation
identified

24. Quality Processes
Flagging System
Proactively identifies the client state of happiness
Regular Audits
Periodic audits to evaluate performance
Client Satisfaction Surveys
Voice of customer on a structured form

25. Quality Audits
Parallel Checks
Parallel work on same requirements done on random basis
Random Delivery Check
Random review of deliveries sent to client
Spot Checks
Random visits to the desktop and review of work
Online Monitoring
Remotely checking users desktop for on screen activity
Exercises / Tests
Periodic exercises and tests around knowledge and skill

26. Our Client Satisfaction Survey
Client Satisfaction in respect to our Services
Average Rating – 2.32 : Excellent
Client Satisfaction in respect to our employees
Average Rating – 2.01 : Excellent
Recommend us –93%

27. Our people
 More than 50 training modules
 Strong mentoring program
 Focus on continual improvement Soft skills
 Industry expertise Empathy
 Multi - Lingual expertise Communication
Teamwork
 Excellent customer facing skills
 Filled with Verve and energy
Passive , Networking, Advanced Skills
Multi - Lingual
Reference Checking
Telephone Screening
Business understanding,
Industry Expertise
Searching & Sourcing Supporting Core Skills
Screening & Pre-Qualification Updating
Vacancy Monitoring , SEO Advert Posting
ATS

28. Infrastructure
Our facilities are fully-equipped with Microsoft Environment – Software, Tools, technologies;
Hardware Infrastructure like Servers, Desktops, Storage provided by DELL and Network &
Security Solutions from CISCO.
 Best in class dialers, which are configurable
on any desktop inside the network.
 State-of-the-art facility
 Ergonomically designed work space
 Access control restricted workspace.
 24x7 – CCTV monitoring.
 Gigabyte Networked Environment.
 High speed data & communication link for
global connectivity with redundancy.
 Disaster Recovery Plan covering mailing,
domain, file server, backup, LAN, WAN, web
mail, anti virus.
 2 Layer redundant power backup.
 Training Room.
 Ample conference rooms with audio-visual
conference capabilities.
 Business continuity Plan with redundant site
fire alarms & smoke detectors.

29. Our Clients
“Verve presented us with a flexible engagement model to start our research services. We initially started our research
activities at Verve and continued to use them for recruitment, custom application development, and animation
services. This saved us a lot of time and strengthened us to concentrate on our core business.” - Leena Samanth –
Director, PharmaForce International, PA.
“Thanks to Verve’s unique co-managed hybrid engagement model. Verve was able to give us the edge and the extra help
we needed to face competition. We are impressed with the speed and quality of development, which has been achieved
and encouraged us to entrust maintenance too. They really go beyond what is even expected from them, they are
relentless and will not rest until they have achieved delivery objectives.” – Dev Desai – CTO, SII, Devix Corporation,
NJ.
“Chase Moulande has used Verve vacancy monitoring for over five months now and during this time its reports have
provided us with a daily stream of new vacancies within our specialist sector at all levels, which we have since converted
into a considerable amount of revenue for our business. The URL’s monitored and the information gathered is chosen
and directed by us, consequently the leads we receive are both qualified and relevant to our business.” – Nick Day,
DipRP, CIRDivision Manager, Chase Credit

30. Verve at a Glance

31. Our Global Locations
India
Verve Communications Pvt. Ltd.
703, Cerebrum IT Park, Kalyani Nagar, Pune.
Email: interact@theverve.in
Phone: + 91-20-41056789
Fax: + 91-20-41056767
UK
Vancouver Quay, Manchester.
M50 3TX. UK
Texas, U.S.
930 South Bell Blvd., Suite 304 Cedar Park, Texas 78613
Phone: +1.512.656.1173
Dubai, U.A.E.
Al Attar Tower, 2nd Floor, 204 Sheikh Zayed Road,
Dubai, United Arab Emirates
Phone: +971506609494