1. Shaila Renee Fuller10 South Kresson Street Baltimore, MD 21224 443-310-2366 shailafuller@gmail.com
My objective is to enhance my administrative skills, clinical skills, and office support work to further my career.
EDUCATION:
09/2012-06/2013 TESST College of Technology Baltimore, MD
Medical Assistant Program
08/2008-06/2011 Patterson High School Baltimore, MD
High School Diploma
WORK EXPERIENCE:
April 2016- Present Housing Authority of Baltimore City Baltimore, MD
Secretary II Performs a wide variety of administrative support work. Work of this class involves no supervisory
duties or responsibilities.
• Proficiency in the application of Microsoft Office Suite Products to produce letters, reports and presentations.
• Knowledge of standard business formats for correspondence, narrative reports and related materials.
• Open and close office when applicable
• Exercise sound judgment on a variety of matters guided by general instructions.
• Accurately compose a wide variety of correspondence, forms, reports and minutes.
• Locate and retrieve information from a variety of sources and to compile the information following general
directions.
• Deal with other employees and the public with tact and courtesy.
• Set priorities and complete multiple tasks accurately and efficiently.
• Work independently and in a collaborative team environment.
• Maintain confidentiality of sensitive business matters and use discretion in handling confidential
information.
• Take initiative and follow through on tasks.
Aug. 2013 – April 2016 Housing Authority of Baltimore City Baltimore, MD
Office Support Specialist 1, Data Entry Operator & Acting Administrative Assistant to the Division Chief of
Permits & Code Enforcement
• Assist in the protection of citizens and communities in Maryland through the accurate processing of incoming
applications for registering citizen’s alarms and properties owned.
• Obtained the ability to collect customer’s information from confidential property and alarm registration
applications to enter the accurate information into the computer system.
• Simultaneously resolved property and alarm registration issues over the phones as well as typed the complaint
and resolutions on the customer’s account.
• Ability to effectively communicate orally an in writing
• Ensures timely and accurate completion of assigned task and responsibilities
• Writing correspondence for customer lien abatements
• Subpoena’s
 Head leader of Constituent Services under director of Constituent Services
04/2014-07/2014 Maryland State Police Linthicum, MD
Office Service Clerk
 Assist in the protection of citizens and communities in Maryland through the accurate processing of incoming
Applications and Affidavits to Purchase a Regulated Firearm.
 Transfer gun information from previous owner to the owner in MAFSS

2.  Legibly records 437 number
 Telephonically contact the regulated firearms dealer or seller to verify unreadable information contained in
the application and /or attachments
 Ability to effectively communicate orally an in writing
 Ensures timely and accurate completion of assigned task and responsibilities
 Verifies all information on the application and attachments
 Ability to perform comprehensive criminal back ground checks via computer, as identified by command and
policy within the 7 day period as legislatively mandated of application who apply to purchase, rent or transfer
regulated firearms applies to be designed collector or applies to become a regulated firearms dealer.
Medical Assistant Externship
 Completed 200 hours of externship training within the Division University of Maryland Hospital focused on
providing holistic, quality healthcare to urban communities.
 Obtained the ability to engage with patients upon entry of registration, demographic information review as
well as insurance verification
 Handled administrative tasks as answering phones, scheduling appointments, writing referrals and managing
medical records organization
 Tracked patients to obtain vital statistics and communicated with the patients regarding chief complaint.
 Assist physician with examinations as needed and cleaned rooms for vital signs and examinations
 Explained to patients the physician instructions on medication and diets
 Regularly performing phlebotomy and injection procedures
09/2010-02/2012 Bel Garden Bi-Rite Supermarket Baltimore, MD
Cashier
 Ability to count money and distribute change to customers
 Ability to answer customer question with accurate response
 Trained incoming cashiers
07/2009-08/2009 University of Maryland Baltimore, MD
Front Office/ Youth Worker
 Enforce rules and regulations of recreational facilities to maintain discipline and insure safety.
 Manage the daily operations of the recreational facilities.
 Administrated first aid according to prescribe procedures, and notify emergency medical personnel when
necessary.
 Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and
encouraging participation
QUALIFICATIONS:
• Knowledge of English grammar and usage,
spelling, punctuation and vocabulary
• Writing and responding to correspondents
• Office and administrative support
• Communicate both orally and in writing.
• Scanning, receiving, and uploading legal
documents
• Multitasking
• Process legal paper work
• Performs a variety of complex office work
• Answers unusual or complicated questions or
complaints regarding work procedures or
• Expert at Microsoft Office Programs
• Data Entry
• Operation of multi-line phones
• Filing, scanning, printing, creating
documents/reports, ordering supplies
• Strong Customer Relations Skills
• Excellent Organizational Skills
• Appointment Scheduling
• Keep work sanitary
• Process Subpoena’s
• Process Freedom of Information Act
• Constituent Services / support
• Responding and retrieving e-mail

3. departmental programs, operations or functions.
• Gives information to or elicits information from the
public to properly complete forms; screens forms to
determine accuracy and completeness of
information.
• Ability to provide direction and guidance to others.
• Ability to locate and retrieve information from a
variety of sources and to compile information in
report form.
• Maintains manager’s calendar
• Composes, drafts, edits and proofreads
correspondence/reports, independently or with
minimal direction; may sign routine
correspondence or form letters for manager.
• Adjust money; remove and add
• Open and close office
• Flexible
• Uploading, breaking down, and sorting
incoming and outgoing mail
• Write Memo’s
• Reads correspondence and reports and
summarizes information for manager.
• Logs and routes correspondence, information or
work instructions from supervisor to staff
members; monitors deadlines and follow-up
actions.
• Knowledge of complex office practices and
procedures including office protocol and
various filing procedures.
• Ability to deal courteously with other
employees and the public, both inperson and by
telephone
• Operate front counter/ window
References upon request