1. Alysha Lewis
(470) 365-5123
alysha.lewis@yahoo.com
SUMMARYOF SKILLS
• Excellent communication skills: both oral and written
• Working knowledge of Windows applications and well as many other
programs
• Strong problem solving skills accustomed to fast-paced, changing work
environment
• Technical Support -Tier 1
• Customer Service Excellence
• Benefits enrollment
• Ability to handle cash flow and paperwork
• Medical Terminology
• Provider and Insurance Billing
• Medicaid and ACA rate increase knowledge
Employment:
Apple work from home
Tier 1, Lawrenceville, GA
May 2014 to present
• Assist customer with apple products
• Troubleshoot products
• Use knowledge based articles and screen sharing to assist customers
• Escalate necessary calls when needed
• Upsell our protection plan
NewEnrollment Representative (Temporary position)
ADP, Alpharetta, GA
January 2014 to March 2014
• Handle a high volume of inbound calls regarding open enrollment for health and welfare
benefits
• Provide customers with accurate benefit information and answer questions
• Escalate calls when necessary
• Identify, research,and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Recognize, document, and alert the supervisor of trends in customer calls
Provider Enrollment Specialist
HP Medicaid Office, Tucker, GA
April 2013 to December 2013 (Temporary position)
• Enrolling GA Medicaid providers
• Reviewing provider applications 100 to 200 per day on average (high volume)
• Verifying physicians and physician assistants credentials to see if active
• NPI and Taxonomy look ups.

2. • Thoroughly reviewing the ACA (affordable care act) applications for open enrollment
• Reviewing applications through GAMMIS
Data Entry Specialist
Outcomes Health Information Solutions via Rem-X
January, 2013 to April, 2013 (temporary position)
• Billing providers for chart records
• Verifying provider credentials via telephone and web browsing
• Calling insurance carriers to verify chart retrievals and credential status of the provider.
• Hedis and Pia Chart retrieval
Insurance Claims Representative
Assurant
May 2008 to August 2010
• Reviewing settled insurance claims
• Handling customer complaints
• Process new insurance policies
• Obtain information from policyholders to verify the accuracy
Education:
• Central Gwinnett High School
• Gwinnett Technical College (employment gap for year 2009-2010)
• Empire Beauty School
References will be furnished upon request