1. Joyce Orr
Professional Summary
Customer Service Representative with extensive knowledge of the telecommunications and banking industries.
Energetic, outgoing and driven to reach company goals.
Skill Highlights
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Large cash/check deposits expert
Customer service expert
Telecommunication skills
Adaptive team player
Opening/closing procedures
Energetic work attitude
Courteous demeanor
Sharp problem solver
Excellent communication skills
Results-oriented
Computer-savvy
Strong interpersonal skills
Time management
Risk management expertise
Work Experience
Sr. Financial Service Representative
July 2002 to December 2014
Verizon Wireless - Youngstown, Ohio
Reduced company write off balances by negotiating customer's past due balances which resulted in maintaining
personal monthly goals and increased profits for the company.
Properly directed inbound calls in phone queues to improve call flow.
Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Resolved product/policy issues and shared benefits of new technology.
Developed effective relationships with all call center departments through clear communication.
Branch Manager
June 1979 to April 2002
National City Bank - Youngstown, Ohio
Increased branch profitability by increasing deposit and loan base by adding new customers which resulted in
being selected for "Branch of the Month."
Educated customers on the variety of loan products and available credit options.
Implemented annual performance appraisals for all branch staff.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports,
UCC searches, environmental reports, insurance information and flood certificates.
Continued education on current banking products and services through American Institute of Banking courses.
Education and Training
High School Diploma : Cooperative Office Education, 1979
Boardman High School - Boardman, Ohio, United States
726 Indianola Road, Youngstown OH 44512
Home: 330-782-6270 - Cell: 330-770-1510 - billnjoyce520@zoominternet.net