1. Latarsha M. Young
3800 Pebble CreekCt917 Plano,TX75025
Phone:469-386-4876 E-Mail:latarsha.young2010@hotmail.com
Objective
I am a friendly,honest,andadedicatedpersonwhohasan ambitiontosucceedinanygiven
environment.Ihave extensiveexperience inclerical,financial andsalesindustry.Iameagerto learnand
alwaysupto a challenge inanysituation.Igetalongwell withothersandworkefficientlyonmyown.I
am seekingapositionwhere Icandevelopandexcel while growingwithin acompany.
Skills
 Excellent communication skills
 Database management
 Customer service-oriented
 Excellent planner and coordinator
 Accurate and detailed
 Team building
 Social media knowledge
 Appointment setting
 Multi-line phone proficiency
 Microsoft Excel certified
 Administrative support specialist
Experience
Torchmark Companies Customer Service Representative November 13-Present
 Heavy phone contact with policyholders, providers and interested third parties.
 Processing policyholder requests from correspondence, phone calls and emails
 Review and maintain new and revised procedures regarding policy information.
 Maintain department standards for number of calls, average handle and time management
 Followall HIPAA policy
Wells Fargo Bank Teller November 12-November 13
 Ordered and distributed office supplies while adhering to a fixed office budget.
 Maintain required sales goals each quarter by referring customers to bankers.
 Assist Service Manager with paperwork and ordering money for the branch
 Perform RFX sales to customer who travels outside the U.S.
TMX Finance General Manager April 2010-July 2012
 Organized all new hire, security and temporary paperwork.
 Drafted biweekly time sheets for 10 employees.
 Overseen and managed the store’s day to day operations and performance
 Increased store’s Total Account from $128,900 to $205,000 in six months
 Lowered the store’s collection from 16% to 5% in three months

2. Skill storm/Navistar Accounts Receivable/Payable Specialist November 2009-April
2010
 Entered shipments using Microsoft Access and PeopleSoft
 Processed credits for three major vendors including Caterpillar
 Bookkeeping for the three major vendor for end of month audits
 Served as corporate liaison between the finance, IT and marketing departments.
 Processed client rebate reconciliation, reporting and check requests.
Patriot Auto Sales Office Manager/Accounting Clerk April 2007-November 2009
 Created detailed expense reports and requests for capital expenditures.
 Coordinated domestic and international travel arrangements, including booking airfare, hotel
and transportation.
 Screened applicant resumes and coordinated both phone and in-person interviews.
 Maintained office records for five offices
 Maintained collection at 95% within company’s standards
Cingular Wireless Retail Sales Consultant June2003-April 2007
 Answered and managed incoming and outgoing calls while recording accurate messages.
 Prepared daily deposit to be sent out with Courier
 Hired and trained new retail consultants
 Maintained inventory
 Assisted Manager with budgets and hours within the location
 Top Sales performer within the location
Education
Saltillo High School
May 1996
Diploma
Ashford University
BusinessManagement
BachelorDegree Pending