Rachel Jones is a goal-oriented professional with excellent organizational, leadership, and interpersonal skills seeking a new opportunity. She has over 5 years of experience in both account management and returns coordination roles. Her most recent role as an Account Manager at Zumar Industries involved identifying and closing sales opportunities, providing customer support, and managing over 175 accounts. Previously she worked as an Assistant Returns Coordinator at Helly Hansen where she coordinated returns, issued credits, and provided administrative support. Rachel has a Bachelor's degree from Central Washington University and is proficient in Microsoft Office, as well as various customer relationship management systems.

1. Rachel Jones
4610 N 41st Street Tacoma, WA 98407  Phone: (253) 228-2060  E-Mail: Henleyr09@Gmail.com
References available upon request
Objective
I am a goal oriented and self-motivated young professional with excellent organization, negotiation,
leadership, interpersonal and problem solving skills.
Work Experience
Account Manager (Non-Government Sales) March 2015 – Present
Zumar Industries – Tacoma, WA
 Identify create and close sales opportunities while providing excellent customer support.
 Inside sales and customer support with daily interaction with clients
 Provide job quotations, estimates, and consulting regarding product offerings
 Find and pursue job leads, develop bids, and track jobs through the bidding process
 Perform job takeoffs and create materiallists for customer orders
 Seek out new customers and develop strong customer relations including actively participating in
marketing campaigns
 Determine and maintain customer pricing profiles
 Increased my market’s gross profit by 10% in my first year
 Participated in Tradeshows and Business conferences
 Help lead training seminars for satellite locations
 Responsible for managing over 175 accounts.
Assistant Returns Coordinator January 2014-March 2015
Helly Hansen Sport & Work Wear - Auburn, WA
• Head of coordinating all return to stock items for North America
• Managed 6-20 workers
• Issued credits back to companies
• Provided administrative support to staff members
• Scanned and processed documents for client files
• Initiated stock quality checks
• Worked daily within Lync/Zeacom phone system, Consafe Astro WMS, and Info Smart Office
• Answered Customer Service calls/ Assisted Customers
• Placed orders
• Inspected warranty items
• Processed returns for ecommerce customers
Qualifications
• Computer Skills - Proficient in Microsoft Word, Excel, Power Point, and Internet Research,as
well as the following system Info Smart Office, Consafe Astro WMS, and Legacy WMS,
Microsoft Lync and Zeacom
• Performance Skills - Excellent customer service
• Social Skills - Positive attitude, patient, easily adapt to different environments, and able to learn
new tasks quickly
• PersonalSkills - ability to work on own initiative or as part of a team, excellent communication
skills, hardworking, dedicated, and reliable

2. Rachel Jones
4610 N 41st Street Tacoma, WA 98407  Phone: (253) 228-2060  E-Mail: Henleyr09@Gmail.com
References available upon request
Education
Central Washington University - Ellensburg, WA Graduated June 2013
Degree: Bachelors of Arts in Anthropology and Bachelors of Arts in History with a specialization in
North America