This document is a resume for Illana Lopez detailing her experience in customer service roles over the past 6 years. She has experience in reception, call center work, waitressing and as a fitness employee. Her skills include excellent communication, problem solving, multi-line phone proficiency, data entry, and the ability to work well under pressure while juggling multiple tasks. Her resume provides details on her work history and education.

1.  MS Windows
 Creative problem solver
 Exceptional communication skills
 Quick learner
 Strong client relations
 Credit Card processing
 [65] WPM typing speed
 Professional phone etiquette
 Multi-line phone proficiency
 Outlook
 Microsoft Excel
 Administrative support
Illana Lopez
142 S Tucson Blvd. #20, Tucson, AZ 85746
Cell: 520-339-0371 / laniqaz@gmail.com
Qualified Receptionist with 6 years’ experience in a fast-paced customer service
and call center environments. Personable and professional under pressure.
Friendly sales associate adept at working in diverse retail and customer service
environments. Also detail-oriented waitress, highly effective at multitasking in
a competitive work place and high-energyin fast-paced environments while
juggling multiple priorities.
Skills
Work History
Customer Service Rep Jan-2014/Mar-2014
Afni- Tucson AZ
 Database management
 Customer service-oriented
 Flexible
 Accurate and detailed
 Works well under pressure
 Certified 10-key
 Social media knowledge
 Pleasant demeanor
 Appointment setting
 Invoice processing
 Filing and data archiving

2. Received inbound calls, to help customers with questions about their Verizon
phone bills, received c.c. payments. Also while helping customers with their
account would sell upgraded products.
Waitress- February 2008-October 2013
Raiders Reef-Tucson AZ
Greet customers entering establishment, and serve food or drinks. Clean
tables.
EFT- April 2012-September 2012
LA Fintess-Tucson AZ
Answered an average of 25 calls per day. Address customer inquiries, solve
problems and provide new product information. I would politely assist
cutomers via telephone and in person. I would call current customers to
update monthly payments and update credit card information, and enter into
our data system. I would help drive sales goals and meet monthly quotas.
Receptionist-February 2008-August 2010
Labor Finders LLC-Tucson AZ
During my time with Labor finders they sent me out on 6month temp jobs as a
receptionist for Pima County Procurement, and Concise Fabricators. I would
greet all cutomers at front desk and ascertain what each customer wanted or
needed. I would direct them to the appropreiate person in the office. I would
answer an average of 25 or more calls per day. Handled multiple phone lines.
Maintanied cleanliness and presentation of stock room and office. Ordered and
distributed office supplies while adhering to a fixed office budget. Distribute
employee notices and mail around office. I would send and receive faxes. File
all paper work. Handled any other clearical duties.
Education
Palo Verde High School
August 2000-May 2003 – Receive Diploma
Pima Community College
1 year Business/ Fashion- Still attending

3. Additonal information
I am a hard worker who picks up new things easily. Very flexible and willing to
work nights and weekends.