1. 21941 Meridian Road
Grosse Ile, MI 48138
Mobil: 734-239-3263
tamil.henderson@yahoo.com
Tami Henderson
SUMMARY Highly organized and detail-oriented support professional with over 20 years
of experience in Customer Service and Sales Assistance. Experience to
include extensive business data management and report design to middle
and senior management personnel.
SKILLS & ABILITIES Computer Skills: Microsoft Office to include: Word, Excel, Access and Power Point.
Additional business software: Cognos 7.0, SAP 3.0, 9.0 9.1, Business Objects
3.0,QuickBooks and SalesForce
Ability to multitask in a fast-paced environment
Develop and maintain professional relationships with my peers, Management staff
and outside Sales Force in the U.S. and Mexico
EXPERIENCE EnvisionTEC, Inc. 15162 S. Commerce Drive, Dearborn, MI 48120
2015-Present
Sales Administrator-Provide support to the outside Sales Team as a point of
Contact within the organization. Accurately prepare Sales Quotes on as
need
basis for each member of the Sales Team. Enter all International orders for
the Satellite office In Germany accurately and prepare all necessary Customs
paperwork. Assist with Calls and any other duties assigned by Management
Carhartt, Inc. 5750 Mercury Drive, Dearborn MI 48126
2007 - 2014
Business Analytical Report Coordinator: Accurately report data to the management staff
for daily, quarterly, yearly and history of sales, production and customer demand. Trained
new and advanced users to create their own reports for inter department needs.
Order Management Report Coordinator: Develop and create sales and product reports to
all the departments within the Carhartt organization. Complete accuracy was necessary
for the end user to make critical business decisions.
Order Management Coordinator: Maintained and monitored orders within the AS400
system. Ran queries in AS400 and Cognos7 daily and as needed by management and
multiple department heads. Responsible to drop order units to the distribution centers to
satisfy customer need and production flow.
2001 - 2007
Premiere Service Support: Continued my excellent customer service skills with this élite
account base. Customer support, outside sales, order entry and report development on
demand.
Industrial Sales Customer Support: Maintained excellent customer relations and
developed a sound rapport with the Industrial Accounts and outside sales force.
Diplomatically resolved customer issues. Order entry of sales orders by phone, email or

2. fax. Ran AS400 and Access queries as requested from sales and management.
Customer Service Representative: This position involved my ability to follow instructions
and make sound decisions. Resolved customer issues to maintain relationship and comply
with company policies. Accurate order entry via phone, internet and fax.
Willens Word and Pictures,1130 E. Jefferson, Detroit MI 48233
1995 - 2000
Office Clerk; Direct Incoming calls in a professional and friendly manner. Filing, data entry
and other clerical duties. Ordering supplies for the office. Support office staff with day to
day tasks.
Cannon Clock and Watch Company, 600 E. Grand Blvd., Detroit MI 48207
1993 – 1994
Inventory Controller; Receive new inventory by verifying packing slips against purchase
orders. Unpack items, stock components on shelving system in inventory Accurately
enter inventory into MRP system. Cycle count inventory on a quarterly basis and
reconciles actual stock count to computer-generated reports.Record purchases, maintain
database, Keep stock items organized and readily accessible. Pull inventory for production
use
EDUCATION New Horizon Learning Center
Henry Ford Community College
Grosse Ile High School
REFERENCES Steve Carter, V.P. of Sales Carhartt Inc. 313-749-6666
Melanie Parker, Customer Service Supervisor Carhartt Inc. 313-749-6609
Troy Lewis, IT Manager EnvisionTEC Inc. 313-401-1127
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