1. 1
Lyn Harkness
Mobile 0274 427 025
Email lyn.harkness@gmail.com
I am a driven and self-motivated person who excels in customer management. My skills range from cold
calling, relationship management, product management to business Management.
Having owned a business, I understand the importance of customers and the bottom line. I have a very
good appreciation of how business works and what makes a business successful.
I have theoretical and practical skills in a number of areas including sales, business management, staff
management, budgeting and have spent many years working with key decision makers within various
government and private sectors. I have an excellent capability at articulating value propositions to my
customers.
The positions and levels of responsibility I have attained/maintained are consistent with my work ethic
and ability to undertake work independently and as part of a team.
Achievements
 Transforming a liquidated business to a $9m turnover and selling at a profit
 Top 10 company achiever from 400 (Sales role)
 Top sales performer 2 years running on new business
 Top sales person for growth in an existing portfolio
 Multiple M.V.P and winner trophy’s for Netball
 Club Vise President for Local Netball Club for two years and committee member for 4 years.
Employmenthistory
Blair Wright Group
Centre Manager
November 2011 - present
Responsibilities:
 My role involves managing the repair centre in Johnsonville
 I manage a team of eight staff
 I manage the invoicing for the branch
 My role is to manage communication and relationships between Blair Wright Group and customers,
insurance companies and suppliers
 The position I have also involves quality checking all work ensuring that it adheres to industry standards
and workplace safe standards

2. 2
Intouch Interiors Ltd
Business/Accounts consultant
April 2011 – February 2013
I assisted Intouch Interiors to grow from a one man organization to a medium sized company with six staff. Intouch
Interiors are now a very successful medium sized business with large contracts for independent people and large
corporate companies.
Responsibilities:
 My role involved managing the Johnsonville office and coordinating the field staff off site
 Input all invoicing into Zero accounting software
 Bill out all current jobs to customers and track cash flow
 Facilitate and run pre construction and progress meetings with clients
 Handling of supply logistics
 Staff wages
North City Fuels Limited
Director and Manager
December 2008 – March 2011
Responsibilities:
 Managing 30 staff across three service stations
 Payroll
 Banking and reconciliation of all payments of the business with an annual turn over of $9
million
 Staff and customer disputes
 Business development
 Excise Tax and P.A.Y.E
 Stock levels on both wet and dry stock
 Negotiating contracts with external contractors and suppliers on new and existing work
Codafile NZ Ltd
Senior Sales Consultant
June 2006 – October 2008
Responsibilities:
 To achieve company annual/monthly sales targets
 Achieve/exceed the company target for the roll out and sales of our Electronic filing
solution.
 To develop and maintain strong business relationships with key decision makers of
commercial and government organisations.
 To proactively generate business opportunities within the client base by analysis of the
marketplace, long term account planning and following through opportunities to
successful closing and delivery. Where appropriate calling on the support and
knowledge of sales and colleagues and management to assist in complex situations.
 Manage all aspects of the sale to the clients and company’s mutual satisfaction.
 Proactively search for new client opportunities, increasing the number of new business
installations.
 Cold Calling, prospect qualification, call planning and early follow up of all opportunities.
 The production of high quality sales proposals and presentations demonstrating the high
level of professionalism, value and quality of the company’s offer.
 Accurately utilise the management system (ACT CRM) for all client activity, reporting,
and territory management.
 Prepare considered and realistic forecasts in a timely manner

3. 3
OfficeMax New Zealand Ltd
Account Manager
November 1998 – June 2006
Responsibilities:
 Reporting to sales manager
 Ensuring maintenance and growth of existing business
 Partnering other business unites to create value added solutions
 Maximize gross profit opportunities
 Creating new business in line with budget expectations
 Responsible for total account management
 Sell across the full range of stock and non-stock products
 Maintain a high activity in new business development
OTC Workplace Partners
Customer Service Representative
August 1997 – November 1998
Responsibilities:
 Daily telephone liaison with clients through internal and external calls
 Ensuring customer satisfaction
 Electronic booking of client orders
 All customer general enquires
 Liaise and work with other team members
 Pricing and quoting across large product range
 Delivery and KPI awareness
 Returning of products and generating credits
 Sourcing repairs of products
 Informing clients of time frame and stock availability
 Reception sales
Messenger Services Ltd
Sales Coordinator
April 1995 – August 1997
Responsibilities:
 Daily telephone liaison with clients, ensuring repeat business through customer
satisfaction and a high level of service
 All aspects of Account Management including database management.
 Preparing and presenting of business proposals and quotations.
 Composition of weekly quality control reports
 Cold calling
 Visiting of existing clients to update information and services
 Stock control
 Assisting in the roll out of our re brand to the Wellington team

4. 4
Other skills and qualifications
 Numerous sales achievement awards
 I am a representative netball player and spend a lot of my spare time coaching senior Wellington
teams
 First Aid certificate
 Fuel Handler’s Certificate
 Customer First training & Certification
 PowerPoint 97 Workshop
 Microsoft Office 97 Intermediate Training
 Pitman Typing Intermediate
 Certificate of Transition Studies
 Human Relations
 Law (Civil and commercial)
 Health and Safety
 Wellington Polytechnic – Link Courses
 Assertiveness
 Tourism
Referees
Ally Herriot Paul Wilkinson Matt Gainsford
McMillan Panel and Paint Intouch Interiors Ltd Office Max
Mob: 021 784 993 Mob: 021 68 48 49 Mob: 021 477 956